The floods ( not anyone’s fault )

I arrived there in the midst of your flooding disaster, the hotel was assisting the locals and I felt bad too of occupied a room a family could have used. I had financial issues and more for ground travel to leave, everyone there was wonderful, kind, understanding ( love the Brazilian people and thank you for everything )

Stayed in May 2024

The hotel wi-fi network stores the MAC address and name of previous guests. That's unacceptable.

Stayed in April 2024

Breakfast needs some better choices and variations not same dishes every single day

Location

Stayed in April 2024

Missing a pool and sauna.

The comfort, the WiFi, the apartment. The gym was decent

Stayed in April 2024

what I missed the most was a bedside lamp in my room and 'pao de queijo' on breakfast

Overall the hotel is pretty good and attended to my needs during my short stay.

Stayed in March 2024

Large rooms, good breakfast, good location and friendly and helpful staff; good value for money.

Stayed in March 2024

After the cleaning, our room was left without towels. We called the reception informing and they said they would bring towels. It was not delivered and we stayed without towels during the night and next morning.

The price

Stayed in January 2024

A lot of the place was undergoing refurbishments, which it didn't specify on the listing. The common areas don't have A/Cs ! Imagine getting all dressed for a holiday party and leaving your room a long hallway where it feels like over 100 degrees and waiting for a very slow elevator...

Great location, friendly and helpful staff.

Stayed in December 2023

Hallway needs carpet replacement Staff was rude

Clean Room size

Stayed in December 2023

Nothing, really. It was a very nice stay

Very good location, fair price and excellent room.

Stayed in July 2023

comfortable rooms, helpful staff, location

Stayed in July 2023

I think that the image of the accommodation we picked from internet was a little different the one we had. Although the view up there was nice, furniture seems not kept in good condition. Cable TV package could be better. Above all, the internet could be stronger, it is essential nowadays. I was not able to work remotely due to instability of the internet in the room. I did not see recycling initiatives, so I suggest separation of at least metal and plastic from organic waste. I also would like to suggest the hotel and or the platform (Booking, in this case) send less e-mail messages asking the client to do the check-in online, giving suggestions or offering services not solicited. It is very annoying one message after another . Even days after my check out I was sent information s about my reservation (!). I understand those kind of messages are "automatic" but they can be adjusted. Thank you for your attention

Location is great, a nice neighborhood, groceries stores, pubs and shopping centers nearby. Nice parks not far away from the hotel. The staff is kind, I especially appreciated the kindness of the housemaids and personnel working in the kitchen. The breakfast buffet is sorted with fruits, cold platters, breads, a variety of beverages and other items.

Stayed in May 2023

thin walls so it was very noisy, the air conditioning unit is older and loud, and the breakfast had many options but the quality was not very good

The location was great and they were very accommodating for those running the marathon

Stayed in June 2023

The hotel needs some maintenance. The floor in the room and the carpet in the corridor need changing.

The lights in the room are great. Also, they have a reading light by the bed which is a plus. It is a quiet hotel and you can have a good rest.

Stayed in April 2023

Didn’t have access to parking lot from the hotel, have to go around up the ramp to get the car. The staff could de friendlier .

was a nice location, nice neighbourhood, clean.

Stayed in April 2023

the mattress of the bed could be better and carpet stains on the corridor

location breakfast internet

Stayed in April 2023

N/A

Great location and awesome breakfast

Stayed in March 2023

Elevators can be quite a walk away from your room, carpets on the hallway appears to be old and weary and room minibar could have more beverage options.

Lovely breakfast, very complete and in a good location up at the 9th floor with a city view and balcony. Amazing location, within walking distance from shopping mall, city parks and we're the most charming neighborhood in the city. Parking works great with the valet service.

Stayed in February 2023

cleaning

excellent breakfast, great variety of food, including fruits . size of the room: king size bed, chair and desk for laptop and a sofa

Stayed in February 2023

Excellent in everything except the reception staff, that can be replaced by robots. In fact, robots nowadays already say good morning and smile when you talk to them. Apart from the lack of friendliness of the reception and the almost refusal to give information and directions, the hotel is excellent in all other aspects. Amazing breakfast.

Excellent location in a quiet neighborhood. Good cost-benefit.

Stayed in October 2022

The wifi could definitely improve! My boyfriend needed to work remotely during the trip, which he found impossible in the hotel room! We're kind of upset by this, especially since we picked a room with a desk for him to work on. For the entirety of the days we stayed there, we had to go to a cafe nearby (Quiero Cafe). Definitely, a point to work on!

The breakfast was terrific! A lot of variety. The location was great, with many restaurants, a square, and proximity to some historical points, such as the Hidraulica's square. Also, close to a mall with a lot of facilities.

Stayed in October 2022

checkin procedure too slow and not welcoming

good cost benefit, great location

Stayed in October 2022

breakfast

nice room, parking

Stayed in August 2022

the food from the room service was quite cold, and very expensive!

the location was great and the staff were very friendly

Stayed in May 2022