Reviews of Marriott São Paulo Airport Hotel 5 stars
Av. Min. Evandro Lins e Silva 10/100, Guarulhos, CEP 07190-017, Brazil
#2 of 44 hotels in Guarulhos
Guests' ChoiceReview score
Based on 340 hotel reviews
8.7Score breakdown
-
Cleanliness
9.1
-
Comfort
9.1
-
Location
9.0
-
Facilities
8.8
-
Staff
9.3
-
Value for money
7.8
-
Free WiFi
8.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 1 August 2022
Gordon
Thailand50 reviews1 helpful vote8.0“stay good Except for no transfer”- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
no transfer from airport and no prior information so I was looking for a bus that did not exist. in the booking it should specifically mention No Terminal Transport.
Stayed in July 2022
-
Reviewed: 14 July 2022
Josieni
Brazil9 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Executive King Guest Room with Lounge Access
- • Stayed 1 night
- • Submitted via mobile
Everything was amazing!
Stayed in July 2022
-
Reviewed: 12 July 2022
Eduardo
Bolivia7 reviews9.0“Very close to the airport!”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
They do not offer transportation to the airport!
Very convenient for layovers, around 10 minutes away from the airport. The room was good and comfortable. Breakfast was really good!
Stayed in July 2022
-
Reviewed: 20 June 2022
Maria
Saudi Arabia1 review9.0“it was perfect! a very good experience.”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
all was perfect, but I think that the bathroom is extremely outdated in contrast with the rest of the room. it was all working fine but a good renovation would be nice.
The staff was definitely a five stars!! they where perfect and so friendly and helpful.
Stayed in June 2022
-
Reviewed: 10 June 2022
Justin
South Africa7 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Junior King Suite - Lounge Access
- • Stayed 4 nights
- • Submitted via mobile
Wifi unreliable
Rooms and view are perfect
Stayed in May 2022
-
Reviewed: 30 May 2022
Ariel
Argentina8 reviews8.0“great hotel for a transit flight”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
small room, dinner & extras really expensive
close to the airport, nice hotel, small rooms, very good breakfast
Stayed in May 2022
-
Reviewed: 12 May 2022
Beatriz
Singapore4 reviews8.0“great”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
the toilet was stuck after our first use, but the staff was useful to fix
the beds were great and the staff super friendly and helpful
Stayed in April 2022
-
Reviewed: 10 May 2022
Elias
United Kingdom32 reviews3 helpful votes8.0“Rooms needs improvement.”- • Leisure trip
- • Group
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
Musty smelling rooms. Needs attention for the money the guests are paying.
friendly staff. Wonderful breakfast and outdoor pool.
Stayed in April 2022
-
Reviewed: 10 May 2022
Elias
United Kingdom32 reviews3 helpful votes8.0“4 Star hotel. Not 5”- • Leisure trip
- • Group
- • Deluxe King Room
- • Stayed 2 nights
Rooms needs to be better. A slight musty smell in my Room. Which was the Executive Room. More attention required and you don't expect to have a musty smell at a Marriotts Hotel!!! Disappointing the ~Rooms don't come to the standards of the Rest of the hotel. Which was lovely.
The overall hotel was lovely. They however need to maintain the rooms a little better. The room needed a little TLC. not a European Marriott standard we expect. but for Brazil its a 5 star. In the U.k its more a 4 star. However they had a lovely pool and the staff were friendly enough and spoke good enough English. Breakfast was excellent and great selection!
Stayed in March 2022
-
Reviewed: 22 April 2022
Ana
United Kingdom1 review8.0“We would comeback!”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
The bathroom is a bit “tired” could do with a little update.
The staff is extremely friendly and helpful.
Stayed in April 2022
-
Reviewed: 9 March 2022
James
United States94 reviews12 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Breakfast was excellent but price was a bit high.
everything
Stayed in March 2022
-
Reviewed: 11 February 2022
Katja
United Arab Emirates1 review8.0Very good- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Bathrooms are old
Hotel could do with a renovation, especially the bathrooms. Staff was super friendly and helpful.
Stayed in February 2022
-
Reviewed: 16 January 2022
Wellington
United States30 reviews5 helpful votes10“amazing place to stay by the airport . service top notch”- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
very clean and safe property
Stayed in October 2021
-
Reviewed: 14 January 2022
James
United States59 reviews4 helpful votes8.0“Marriot”- • Business trip
- • Solo traveller
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Steak was bad. Strife and toug
People great! Food good!
Stayed in January 2022
-
Reviewed: 12 January 2022
Victor
United States12 reviews10“overall excellent stay”- • Leisure trip
- • Group
- • Deluxe Double Room with Two Double Beds
- • Stayed 6 nights
- • Submitted via mobile
it will be good to have a fan in the bathroom so that it doesn’t get so humid
service/ food was great!
Stayed in January 2022
-
Reviewed: 10 January 2022
Illana
United States15 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
everything
Stayed in January 2022
-
Reviewed: 6 January 2022
Nilson
Italy46 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
cost x benefits
quality of food
Stayed in January 2022
-
Reviewed: 5 January 2022
Julien
Switzerland65 reviews6 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Excellent option if you need a home next to the airport. Impeccable staff, room and equipments.
Stayed in January 2022
-
Reviewed: 4 January 2022
Harvey
United Kingdom1 review10“Nice hotel- would recommend it”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
The only issue was at the check in. there is a misaligned between booking and Marriot where they didn’t have the correct rate for my stay. I had to show my booking confirmation and they were very helpful sorting the right value. booking has to fix this issue. I also couldn’t contact them via the app to arrange an early check in. I could see their messages but couldn’t respond the same thread . Thus I had to create a new message every time I wanted to contact them but couldn’t reply back. this has also caused confusion. I ended up having to find their email and arrange it directly with them .
Very pleased with our stay. .it’s a nice and clean Hotel. breakfast was great, staff is very helpfull. It isnot a 5 star hotel. I am just writing that to manage other guest expectations, it’s a bit dated. I would still return. The location is great, just 10 min drive from Guarulhos airport and the pool was a great addition. Gym facility is very good. They have a nail saloon at the hotel which is very handy. Very friendly staff.
Stayed in December 2021
-
Reviewed: 4 January 2022
Andrea
Japan7 reviews4 helpful votes9.0“Will definitely return.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 2 nights
A little expensive and an airport shuttle would be nice.
Great breakfast and lunch; good wifi; lovely rooms; nice staff.
Stayed in January 2022
-
Reviewed: 15 December 2021
Bianca
United Arab Emirates13 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
The comfort and location could not be better.
Stayed in December 2021
-
Reviewed: 16 November 2021
Julieta
Chile12 reviews10“Excelente por todos lados!”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Justo nos tocó en época de Halloween y nos recibieron son deliciosas degustaciones Gourmet decoradas de Halloween! una excelente atención!
Excelente!!!
Stayed in October 2021
-
Reviewed: 1 November 2021
Ian
Colombia8 reviews1 helpful vote10“Very nice hotel”- • Leisure trip
- • Solo traveller
- • Deluxe Double Room with Two Double Beds
- • Stayed 8 nights
Everything was very good or great.
Weight room was excellent. It had all the equipment you need for a complete workout. Food was very good and the bed very comfortable.
Stayed in October 2021
-
Reviewed: 30 October 2021
Ana
United States6 reviews7 helpful votes10Exceptional- • Business trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
n/a
Extremely clean, comfy bed + pillows, strong shower, fantastic breakfast buffet (make sure to get the tapioca if you're not familiar with this Brazilian specialty), and exceptional Brazilian hospitality from staff... they take pride in their jobs and it shows! Right next to the airport (but somehow as still quiet) so it is worth staying there before a flight and beat the traffic you'd get coming from the center. I will be back for sure!
Stayed in October 2021
-
Reviewed: 12 October 2021
Jorge
United States25 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Lack of airport transfer, slthiugh it was arranged very swiftly.
Bar and room service. Fast, correct and courteous.
Stayed in October 2021
Guests also reviewed these properties:
-
Podol Plaza HotelKyiv, Ukraine
-
Fiesta Inn Monterrey TecnologicoMonterrey, Mexico
-
Apple Tree InnPenticton, Canada
-
Mistral-PatmosPatmos, Greece
-
Guest House CorazonBruges, Belgium
-
Cayo Levantado Resort - All InclusiveSanta Bárbara de Samaná, Dominican Republic
-
Villa Campo dei FioriCasciago, Italy
-
Leone HouseFlorence, Italy
