Noise from the corridor from cleaners cleaning rooms every morning quite early.

Excellent location, friendly helpful staff and great choice of breakfast.

Stayed in July 2022

gym was small and with old equipment

the best from the hotel was the staff. they were very kind and on the entrance there was a person to help you with luggage in the taxi. my room was very clean

Stayed in July 2022

finishes on bathrooms weren’t great

very helpful and friendly staff

Stayed in June 2022

construction above our room, so it was very noisy starting at 8:30am we didn't bother since we were out all day anyways!

spacious room, with comfy beds. Staff very nice, welcoming and helpful. Close to Copa Beach and pretty safe, since close to a Main Street.

Stayed in May 2022

The location is very good

Stayed in June 2022

couldn’t bring family in hotel

clean

Stayed in February 2022

There is a huge problem with the flushing system

Nice place but the transfere us situou telling us, and find out the place we were sent was smaller, and not as good as this one.

Stayed in February 2022

The flush in my apartment was kind of bronken. when someone pressed the button, it started a d then took at least 5 minutes to finish flushing. we called the maintenance and they fixed it, but looks like the hotel doesn't keep an eye on the details.

Stayed in February 2022

breakfast wasn’t good for the price

amazing location

Stayed in January 2022

Pricing

Nothing special

Stayed in January 2022

Check in took 45 minutes, it’s a madness. The air conditioning didn't work properly, so the room was too humid and a bit warm. We informed the staff, they sent repairman, but he did nothing. No one checked his work.

Breakfast is wonderful, close to the beach.

Stayed in January 2022

Breakfast was ok but no vegetables and too much bread. Add at least some salad instead some of the buns and it will be almost healthy. Gym is pretty bad, seems like noone uses it. Too many cardio machines and no free weights even. Add a few barbells at least and remove the not working treadmills and it will be much better. Check-in and check-out are rather slow, but the personnel speaks good English.

The location is great. The rooftop pool and bar were very good too with very helpful staff. There was a bath tub in my room, so i enjoyed it a lot. Quite a lot of shops nearby, the neighborhood seems safe enough.

Stayed in January 2022

Nothing- it was great

Staff were brilliant, very welcoming and nice

Stayed in May 2024

The reception staff were extremely rude! Dear Sir/Madam, I am writing to you to tell you how my stay at the Windsor plaza copacabana went. Firstly, on arrival, three members of staff were having a chat, and only one was serving. I made eye contact with one and asked if we could check in, the lady, Bruna, rolled her eyes, I explained our flight was so early and thought the hotel was the safest place to go first The Bruna informed us that the room was not ready and we can try again at 1pm but can wait on the 12th floor. We were more than happy with this. I proceeded to inform her that we are here fir my nieces birthday which is on Monday and if possible they could do something for her on this day. On the 26th March. One of the reception men told me that he can only give me one glass of water. We asked for water fir the kettle. Filtered water! I live in Brasilia at the moment so I am aware that is free. It was for the kettle and as my family are from England I didn't want to risk them getting sick. I could go on, but onnthe whole it wasn't what we'd expected. We actually ended up checking into the hilton for the day as we were so fed up with the attitude of the staff. The fact the room had no basic things that normal hotels have. Not even a kettle. We had to ask for one. And it was a whole load of difficulty getting one.

The handy man was helpful. When we had a problem with our bathroom he was helpful.

Stayed in March 2024

Apart from accommodation and taxes, they deducted advance payment from my credit card for the mini bar and did not refund it.

Breakfast and Location

Stayed in March 2024

Wifi was absolutely terrible Air conditioner was terrible too We were never told that food and Beverages on the fridge had to be paid!!! Me and my friend ate some of them and they charge us about 30$ USD!!! Breakfast was not included, and we paid more than 450USD!! Hard to believe!

Location was very good Close to beaches, in front of Mcdonald, markets and ATMS

Stayed in March 2024

The staff were horrible and in helpful

Nothing very old and dirty.

Stayed in March 2024

Staff - everyone just so polite and doing their best to give us a good time there. Would like to mention Carlos Eduardo who was a gentleman to help me with a personal problem I had. Location - really good, 5 minutes walk from Copacabana beach. Room - Simple but comfy and had all we needed. Swimming pool area - really nice and beautiful view.

Stayed in March 2024

Very old room with noisy doors, not quite clean bathroom (mold)

Stayed in March 2024

NA

Brilliant value for money in terms of breakfast, swimming pool, group tours organised by 3rd parties through the hotel, fast WiFi, and solid cleaning team. Used the hotel gym to work out as well. Best suited for families or solo travelers as it has something for everybody.

Stayed in March 2024

I had the worst hotel experience at Windsor Plaza Copacabana. The stay was expensive for the quality of the hotel’s infrastructure, lack of professionalism of its staff and location. Would definitely not recommend it!

Stayed in February 2024

close to the beach.

no coffee machine in the room, no water filter system in the hotel, room is small and not tidy.

Stayed in January 2024

Most importantly- there is NO WIFI! The wifi they offer is only 100mb free, then it’s super spotty, weak connection, keeps dropping off. If wifi is essential for you then believe me this will drive you insane! The rooms are quite noisy- we moved from one room to another because the AC was very load, but then you also hear the toilet flushing next door and a lot of noise from outside.

The Hotel is in good location, near the beach a d in Copacabana - nice area. The breakfast was great- great variety of foods and good quality. Everything apart from coffee- breakfast coffee was really bad.

Stayed in February 2024

Nothing

Wonderful hotel. Only stayed 1 night wish we had stayed longer. Amazing reception staff and staff everywhere very friendly.

Stayed in December 2023

The location is not as good as the booking photos. The rooms need renovation.

Stayed in January 2024