a very rude guest checked in next to my suite. the staff genuinely worked to remedy the situation and eventually it was resolved

it’s all around very nice and well located

Stayed in January 2023

Weirdly the hotel didn't have any clothes irons. Not a deal breaker but they seemed puzzled that we expected at least on iron on the hotel.

It was close to the airport but still in the city. The had some flexibility for late checkout which we requested due to work bit only for 1 hour

Stayed in January 2023

n/a

everything is great

Stayed in December 2022

the room is old, dirty and mildew

presentable from the outside

Stayed in December 2022

price

location

Stayed in November 2022

old facilities; don’t supply diet soda for the rooms.

Location

Stayed in November 2022

there are not water battles in the room, the building and rooms are very old

it’s big

Stayed in October 2022

When I e-mailed the property through booking.com to let them know that I would only be arriving the morning after, the reply was that the recipient was not available and they would get back to me later. Since it was a non refundable booking I did not worry about it and indeed they had the room ready for me at arrival. I was booked on the property by a work partner for three more nights but when I checked in nobody asked for a pre-approval for additional expenses so I assumed that since I had presented a credit card for payment, this would be used by the hotel to secure payment. This was not the case and when my wife was having diner she was interrupted with a demand for payment!!! This was a very disturbing event for both her and myself who was deep asleep and totally jet lagged after travelling yesterday from Athens. Staff at check-in should have been better trained and capable of dealing with the situation adequately. Additionally it is now 22:50 at night and there is loud music being played in the property which is heard loud and clear inside the room.

The hotel is right next to a shopping mall with all the shopping and food options needed.

Stayed in October 2022

the front desk, during the check in, must explain if the breakfast is included or not in the fare !

Stayed in October 2022

Small but comfortable room

Stayed in September 2022

you can hear everything from our neighbors on each side of the room and they were loud late at night

customer service - Alvaro and the new trainee were excellence when we first arrived

Stayed in September 2022

Good hotel with great staff. Very consistent experience.

Stayed in July 2022

located right under flight lane of airport

located next to subway

Stayed in August 2022

the arrogant laissez faire attitude of the entire hotel staff the level of "could not care less" and the critique reststant attitude of the managers on duty the dirty towels in the room the not performed housekeeping to clean the room daily the window handle that fell off the not provided drinking glasses and coffee cups, even though there was a minibar and a coffee maker the clogged sink in the living room of the suite the dirty mirrors and the dirty glass table the stone hard pao de queijo for breakfast the continous discrimination against me as a foreigner ( yes Brazilians were treated entirely different) that they performed really lousy on all levels, but how to charge my credit card fast, they knew right away If you ask me, the middle management level should be exchanged, because the hotel staff performs bad, because their managers are apparently incompetent

I stayed here before many times and out of loyalty I came back and I wished I had not, because they ruined my entire vacation for which I flew 16 hrs. the cafe con leite at the breakfast buffet is good

Stayed in August 2022

wifi

location

Stayed in May 2022

I booked king bed room and when arrived at room there was queen bed. Called to room services and tried to convince me was the right and better I could have, only after insist a lot changed my room as booked. This is everything you don't want after long day...

Stayed in July 2022

I liked everything

cleanliness and comfort, also the staff very kind and helpful

Stayed in June 2022

i only stay one night nothing to complain

rooms are very clean and comfortable

Stayed in May 2022

it was extremely cold in the room, there is no heating mode at climate control, have called reception to give a second blanket. they promised but nobody come that night. have catches severe cold. illness more than 5 days!

good location, breakfast, WiFi

Stayed in May 2022

Location

Good variety

Stayed in May 2022

I had to wait almost 30mins to do the check in, also to collect my car from car park was so de organised and a long time waiting even when you have to pay 25 reais per day for parking. But the worse for me was to charge 16 reais to rent a glass as in the room they dont provide any glasses for drinking.

Poor service, long waiting queue for everything you want to do at reception, old room, very small double bed and uncomfortable mattress

Stayed in April 2022

location was far away

beautiful and modern

Stayed in April 2022

I booked the wrong month. I asked to change it the next day when i discover my mistake. No aswer during one month even after contacting them 5 times directly or through booking and then they say it's too late. Nothing was possible to do for my new date. Not helpfull. I will not go there any more.

Stayed in February 2022

The bed was comfortable, attentiveness of staff and value for money, not to count the excellent location.

Staff very attentive. My stay was faultless and I will be back!

Stayed in February 2022

pool is closed

location, upscale-ish, Covid sensitive, staff very professional

Stayed in January 2022