I really wish mini fridges (not the mini bar) were provided in the rooms as a standard amenity. We were unable to take leftovers from meals at restaurants (and the food isn't cheap!), nor could we keep milk for cereal and protein powder we'd packed. I also wish there was a place to refill water bottles with filtered water. The regular tap tastes and smells gross. Some of the larger bottles water (Fiji, which costs $2.50 in the US at Whole Foods), set us back $10/bottle. It's so hot there, and I wish hydration was more affordable.

The staff was absolutely incredible-from Iesha at the checkin desk going way above and beyond to assist my family with getting into our room a bit early, to all of the restaurant wait staff, lifeguards, housekeeping etc...it was just phenomenal to be treated with such warmth and diligence throughout our stay. They all made our trip memorable and we can't wait to go back! Additionally, the facilities were clean, the water park was safe and well-run, the food and drinks all over the resort were delicious. The pools were a blast-if you have kids you want to send one person down to the Blue Hole (with the cliff jump and grotto) around 7am and save a few lounge chairs for the day. After 730 they are all claimed and it kind of shuts you out for the day. A bright spot of being up and about that early is the short line at Starbucks for your morning coffee on the way back! We also needed medical assistance for a minor issue during our stay, and having the clinic right in the hotel was so convenient--and the care was excellent!

Stayed in April 2024

VERY expensive, the rooms weren’t immaculate and the service isn’t amazing. lots of grumpy workers

we loved how close everything is- the restaurants and activities. Also so much to do for the kids

Stayed in April 2024

The casino is situated virtually central to the reception and lobby area and is almost the only thing you see when arriving at the hotel. More or less, wherever you go in the hotel, requires a transit of the casino. It's very lively and noisy with lots of flashing lights etc. Not a show stopper but not our favorite place in the hotel.

A very nice hotel well situated with lots of good facilities and beautifully manicured grounds and extensive gardens. There are a number of nice sophisticated shops in the arcades emanating from the lobby. The hotel has a large selection of swimming pools albeit they got quite busy (to be fair it was Easter weekend). Their water park on site is excellent, great rides and with plenty of sandy beaches and was quite spacious and did not get overcrowded. The hotel is served by a long stretch of very lovely beach and plenty of facilities to buy food and drink. It is a big hotel and the onsite restaurants are virtually impossible to get reservations for. This turned out to be a bonus for our party as we ate out at local restaurants most of the time which were exceptional and we would certainly recommend that. The Bahamian people are very kind and friendly. Our first taxi driver was so nice and helpful, he ended up driving us throughout our stay, was always available when we needed him. He was very helpful with his restaurant recommendations and local knowledge and even reservations when needed.

Stayed in April 2024

The expense was a bit higher than I would have liked.

This resort complex was thoroughly developed and was designed well.

Stayed in March 2024

The availability of restaurants for dining

The amenities were lovely

Stayed in April 2024

Too many kids. Looking for a resort without kids. Adult only!

Super pretty! We love it.

Stayed in March 2024

Nothing for teens to do in evenings. Cost of food was too high and too many taxes and surcharges

Closeness to airport. Cleanliness.

Stayed in March 2024

I felt the room configuration was excellent. The triple pocket doors to the freestanding tub was convenient. the room had a good flow.

Stayed in March 2024

Everything was incredibly expensive. The stay itself was very pricey, but food and drinks were incredibly overpriced.

A lot to do. New. Good location. Close to airport.

Stayed in March 2024

The food is very mediocre to say the least. When I make a booking in a restaurant for 8.30, I expect to be taken to my table and seated at that time. Not half an hour later. The restaurant barely had anything available on the menu and our food didn’t start coming out until nearly 10pm! Just unacceptable level of service in a high end resort.

The location of the hotel is brilliant but like most big resorts it needs a lot of improvement. Mostly with the staff. Some are just plain rude and either shouldn’t be there or need retraining in the art of hospitality!

Stayed in March 2024

The value of the room. It was pretty standard and I expected more.

We enjoyed the property overall. The room and welcome was underwhelming having come from the Cove at Atlantis.

Stayed in January 2024

To busy. Expensive.

Room was nice.

Stayed in January 2024

There were many food selections but Beyond overpriced for the quality of food. Italian, Chinese food previously cooked and reheated for service. And again grossly overpriced.

Accomoda wonderful Beach fabulous

Stayed in February 2024

the golf course price was too too high

room was clean and got very good response from house keeping

Stayed in January 2024

The service was too slow , the food was so so and overpriced

Casino

Stayed in December 2023

Room was cleaned late in the day usually when we returned from pool

Need alternative breakfast menu and location

Stayed in January 2024

Food quality can be improved

Very well done

Stayed in January 2024

We got very sick after eating at Marcus restaurant - unfortunately no extra TP or Kleenex in the room - very uncomfortable situation. Doing not really like the layout or the smell of the room bathroom - it smelled Like an airline bathroom

A lot of options as far as eating establishments and places to hang out

Stayed in January 2024

Available tables in restaurants

Pizza lab

Stayed in January 2024

Too expensive.

Large, spacious.

Stayed in November 2023

Very very expensive

Nice pools

Stayed in November 2023

I didn’t like it that during my 5-night stay the bedsheets weren’t changed even once, the bath was always sandy (because I mostly preferred bath to shower), which means that bath wasn’t washed either. The prices for EVERYTHING in the hotel are terrifying, especially food. I’d be fine with paying more if the food was something amazing, but it was regularly (and sometimes even below regular), so I don’t understand where the prices come from, and can’t accept the quality is not enough for the price.

I liked that the hotel has a lot of facilities from various restaurants and bars, to essential shopping and luxurious brands, as long as casino. I loved the beach - it’s clean, the sand is white and the water is clear and blue. Rooms look good, the view from the window even for the standard room is amazing. Nature really made my experience in that place

Stayed in October 2023

The food was terrible. The resort has many restaurants. We tried several and all of them were very expensive and food was inedible.

Clean and nice , location is fantastic by the beach. The resort is huge and it offers something for everyone

Stayed in October 2023

I wish booking had better customer service, I initially booked the hotel with booking, for some reason I received an email stating they were having issues with the transaction, through Klarna, I went ahead and booked another room just to find out when I get to the property that the room I previously booked with booking was never cancelled. I ended canceling one of the rooms at the last minute and had to pay a $500 fee for last minute cancellation as requested by the person who was checking us in. She was not helpful, she made us feel like we were not able to afford to stay at the property. Since it was my daughter’s birthday and being in a foreign country, I ended up charging my card and pay a higher rate for the room. I don’t think I will book any trips with booking again.

Breakfast was okay, but I must say I wish The Sugar factory had better food quality. Overall all the other breakfast spots we tried was good.

Stayed in September 2023