everything

they were charging us to pick up anything from the room all the staff are so miserable

Stayed in December 2023

Outdated, damaged towels, rude staff, we had to wait for one hour to check in AFTER check in time had already passed. Not a single apology No business invoice although we requested when we made the booking

Nothing

Stayed in December 2023

The food in most of the restaurants was mediocre at best and the prices are crazy expensive. Our best meal was the Shake Shack for lunch. For dinner, stay away from Bimini Road. My daughter got pasta and they brought tomato soup as the sauce, the conch salad was disgusting and was all onion, everything else was fried. In all the restaurants, the service is extremely slow and don't expect your whole family to get their food at the same time. It will come out whenever they feel like bringing it and most of the time it is cold.

The resort is like nothing you have ever seen. It's absolutely amazing. However, they rob you of your money any chance they get. There is an automatic 15% gratuity added onto everything, then they ask for tips over that. When we checked out, they charged us an additional $581 saying that our full deposit was not applied and charged us an additional $50 per child per night on top of the insane amount we already paid for our suite. Then there is the resort fee of $59 per day and the $20 per day gratuity for the room.

Stayed in November 2023

Everything! Staff friendly! Very clean!

Stayed in November 2023

Everything was perfect all staff were amazingly amazing!!!

Stayed in October 2023

We were unable to get a kettle to make tea for our babies.

Stayed in September 2023

From the water view the monument on the ground were old, black & dirty

Flowers & trees were well manicured

Stayed in September 2023

Rude and inconsiderate staff. Horrible customer service. People spend a fortune to be here, just to receive a below par service. Besides front desk folks, it seems like everyone else is not interested in providing good service. Everything is extremely overpriced. Management needs to work on their staff and their manners, maybe hire foreign workers who would at least appreciate the fact that they have a job. Some staff are obviously nice, but the rest (which is most of them) are just full of some sort of anger (i mean, be thankful tourism alone carries this entire island, and they treat u like nothing). Below par place. I will go back to Aruba or Fiji, maybe, but Atlantis Bahamas is a hard NO. Place is nice, rides are amazing, beach is clean but overpricing and rudeness of ungrateful employees working there messes up the experience. Not to mention 15% forced gratitutity, no exceptions even for a carry out order.

beautiful beaches. waterpark was really nice.

Stayed in August 2023

Can't say I didn't like it but is a lot of walking. Food is too expensive.

It's beautiful lots to do.

Stayed in September 2023

Not so many food options

Beautiful

Stayed in September 2023

The buffet at Poseidon restaurant , way too expensive !and didn’t have variations or the staff were bit attentive . They has us sitting outside by the fish tank instead of the restaurant, thought it was very disorganized. The dood tasted old too.

Beautiful and clean

Stayed in August 2023

The food and the rude staff

Water parks and casino

Stayed in August 2023

I can't say that service at the Atlantis was bad simply because there was NO service at all! Rude and obviously unhappy staff in restaurants, snacks, shops and guest facilities (towels and bracelet) make you feel unwelcome. Customers are just a commodity and the hotel management does everything to make sure they are treated as a cash cow. Overpriced food, overpriced activities, overpriced shopping... poor wifi and freezing TV... All restaurants always fully booked, lines everywhere, no attendance for services or food by the pool or beach areas. The Atlantis is a giant supermarket and the client is just a product. And when you ask to leave early because you are dissatisfied they decide to charge you the full stay and ask you to fill documents and provide proof of your discomfort in order to get MAYBE a portion of your money back after management decides whether you qualify for a refund or not. You are forced to stay with them! To escape this unfriendly environment we ended up going to neighboring hotels for lunches and dinners to avoid the discomfort of the Atlantis. I never felt so much used and powerless to exercise my freedom to leave a place that doesn't live up to my expectations.

Stayed in August 2023

The only complaint I have is the property is so big that we did not get to see everything. But not really a complaint.

Beautiful property. We have never seen anything so amazing. The pools were beautiful and the beaches were absolutely breathtaking.

Stayed in July 2023

We ordered blankets and they never sent them to the room.

I really liked how clean and well maintain everything was at the hotel! The slides were also very fun for the kids.

Stayed in July 2023

The people no good contumer service no friendly . The reasort no have all inclusive and everything is to Spenser

The place very nice

Stayed in July 2023

Employees

Activities

Stayed in July 2023

I liked everything!

Everything, the place was amazing! The people and staff went out of their way for you, and the food was outstanding every time! Snorkeling and diving with the Sharks was an amazing experience!

Stayed in June 2023

Broken aircon. Blocked toilets. Door off hinges Brought up issues and joins cared or did anything about it

Stayed in July 2023

The property is way overpriced, overcrowded. Not only do you get charged a 15% tax to everything, some will trick you the first days into adding tax as if it isn’t already added in. There is a resort fee of $69 added everyday, they don’t tell you about. The cheapest meal we had for two was a breakfast with 2 croissants and coffee and it was $50. Not worth the money

It’s a pretty place

Stayed in July 2023

the service, the staff, and the price. it's not worth the money.

the scenery.

Stayed in July 2023

zero complaints!

Jaw-dropping immaculately clean, maintained, spacious and unbelievably landscaped! Truly unbelievable architecture, gardens, exhibits and food!

Stayed in June 2023

rooms were average for the price- lots of stains on the carpet and we both ended up with bed big bites. isn’t really in the center just the centre of paradise island which is an americanised island . if you want something I bit more authentic don’t stay here

liked the fact there was lots of amenities at the hotel could easily spend a few days just exploring the hotel

Stayed in May 2023

The restaurant menus online were wrong so when we got to a couple of the restaurants the menu was different and the dessert options were not great.

Clean. The hotel had everything that we needed.

Stayed in May 2023

very polite and clean

awesome for the kids

Stayed in May 2023