Staff was rude

Stayed in February 2024

employees not friendly

Nice resort

Stayed in April 2024

Except a couple of individuals, the hotel staff was quite rude and not willing to help, seems something endemic in the Bahamas.

Immense resort with decent facilities for all publics, everything is at a hand.

Stayed in April 2024

Concierge not very friendly at check in. Put us in a room very distant from the elevator, nr. 18555 (the very last of the corridor); price of food outrageously expensive.

Good shower, bed and accomodations

Stayed in April 2024

very, very, very many people. constant queues wherever you want (food, drinks, water park) I was not given the room I booked

the staff is very friendly, the sea is gorgeous

Stayed in April 2024

they gave me a king size bed when my reservation was for two queen beds.

Great food. Very nice resort. Very friendly staff.

Stayed in March 2024

The rooms could be better maintained. We were missing some toilet supplies. The tub and bathroom were leaky.

The water park, beach, pools, aquarium and kids activities were excellent. Food and service is all additional and pricey.

Stayed in March 2024

Pool areas, beach

Property is breathtaking. My only issue is, I wish it was all inclusive. I was willing to pay a lil higher rate for stay just have everything be all inclusive. I couldn’t keep up with everything being charged to my room. Other than that, beautiful resort, my family and I had a great time.

Stayed in March 2024

Crowded

Aquariums, staff

Stayed in March 2024

We had a security problem where a presumed staff member with a key tried repeatedly to get into our room while we were in it. We reported the incidents to security but it was never satisfactorily addressed.

Loved the Royal. Great beaches and the pool complex-water park super fun. Location was convenient and fee shuttle to other properties appreciated. Plenty of food options.

Stayed in February 2024

Area is very spread out. It's much better to go with a group. Casino is insanely packed and steals all the coin.

Room was clean and comfortable. Food was great. Crowd was fun.

Stayed in March 2024

- Insanely Overpriced. - Pools closes too early (at 5pm) - They charge tips for everything, even for to go, or for buffet.

- Water activities - Clean

Stayed in February 2024

Bed was very old, so was cot.

Location, water slides

Stayed in February 2024

The staff was very unprofessional at the reception. I’m from hospitality and understand how check in etc works. Was hardly explained to which elevator to go and was just given a A4 print out with open hours of everything. Upon the checkout it turned out I had a complimentary balance of 200$ to use at the property because of booking reservations. No one told me about that. After by trying to get more info and asking if I can at least spend it last second in the shops of Atlantis I was told it’s only for F&B. So if I knew that I wouldn’t be paying for my food directly with my credit card, but would use the bonuses. Also they count unbelievable amounts of the fees and gratuity taxes they couldn’t explain me from what are they and I wasn’t refunded my 300$ deposit because it was all “used up”. I asked for the print out of those taxes and it was totally unclear and receptionist couldn’t explain me a thing. I also had a reservation to the pig island that I made with a concierge. She confirmed that it’s totally done and I should be present at the port in the morning. In the morning it turned out that an email from the company should’ve arrived to me but as I didn’t answered they canceled. No email arrived to me.

The property is a nice trustable brand. Sometimes feels like staying even at the entertainment park. Rooms are nice, refreshed. Even that we stayed at the lower floor the view was beautiful. The beach, the activities at the property like aqua park etc are nice to explore in two nights.

Stayed in February 2024

Better buy the day ticket and don;t spend the money on the accommodation as it gives you no advantage. Everyone can pay the day pass and benefit from all the facilities in the hotel. The staff at reception were incredible rude and unprofessional. The internet in the rooms would not work, we had to buy the extra charge internet and the day of checkout they cut-off the internet although it was paid for 24 hours (i.e. until 10pm in the evening). The USD 1000 a night had no proper glasses, only paper ones, bathroom had no amenities (only shampoo and shower-gel). The elevator was not working for half of the day to get to our 24th floor room, so we had to use the service elevator which was beyond filthy... The hotel itself is not very well maintained, you can tell it was build in the 70s.

The hotel itself it's something you don;t see everyday. totally worth the experience. Everything is impressive and the marine-life throughout the hotel was just spectacular. the rooms are spacious and very clean. the restaurants selection was great and

Stayed in January 2024

-Bathroom was very small / did not have good toiletries -No Bathrobe offered -No minibar or snacks in the rooms -Found hair in the bathtub when first checking in -Everything is insanely overpriced -Not the resort's fault, but just very touristy overall

-Room was very spacious -Beach is absolutely beautiful -Staff was extremely friendly

Stayed in February 2024

Our stay was too short

Water slide, pools, Poseidon restaurant and more

Stayed in January 2024

No beach service and overpriced

Stayed in January 2024

The food is very overpriced

The water park and the aquarium are amazing!

Stayed in January 2024

Food is very expensive, figure at least $25 per person without any alcohol or specialty drinks/food. There were loads of people there, enough that even such a huge, sprawling complex could feel crowded at times. We did not like having to walk through a casino repeatedly to get to that side of the complex. There should be an alternate way so that we don't have to be in that space if we want to avoid it.

It's a beautiful resort with many amenities. The people staffing were friendly and helpful at all times.

Stayed in January 2024

Lack of affordable eating options and/or easily accessible supermarkets for essentials. Also the pools do not open until 9 am and closed at 5pm, earlier opening and closing later would be better to maximise time on water park and by the pool, especially for families who have young children who wake early. Also there was no hot water in our bathroom in the mornings (anytime prior to 8am) so made showering a hassle. Also no shower gel or conditioner provided but shampoo and body lotion was - seemed a bit odd to include some but not all, especially in a high cost resort

Great location and amenities - no need to go offsite

Stayed in January 2024

Shower fixtures were poorly maintained

The variety of activities

Stayed in December 2023

Food options. Older property and heavily crowded

Water park

Stayed in December 2023

Nothing

Great, I did the view from my balcony. The attendants were very nice and ready to help when needed. Place was clean and well kept.

Stayed in October 2023