Pool towels are generally left on the chairs at the Cove pool. People aren't encouraged to place their towels in the bin when leaving the pool area, so chairs are hard to come by (all look occupied). I wish they encouraged people to remove their towels when they leave the pool area. There is so much to do at Atlantis, most people aren't at the pool all day long. Food is REALLY expensive and trying to get a table for dinner is difficult. Some restaurants take walk-ins, but they don't publish that anywhere. We ate most of our meals at the less expensive/casual restaurants, b/c reservations were sparse and not at ideal times. The billing system is unnecessarily confusing. We had a $250 resort credit. Instead of the final bill showing a -$250 credit and all the charges to the room in full, the $250 reduces your meal charges excluding tax & tip up to the $250, so what shows on your bill is just a note about the $250 and the tax & tip from the meal the $250 was applied to; you have to request another statement to show how the $250 was applied; otherwise, it's hard to see that you actually got the $250 credit. Also, we had gift certificates. If you have them, go to the front desk a day or two prior to checkout to get them applied. The front desk really struggled to get them applied, and it was super time consuming. It seems like the gift cards are handled by a 3rd party. It should be as simple as scanning the gc code by the front desk. The exterior of the buildings needs to be painted. We were on the 5th floor & had a concrete wall on our balcony instead of a plexiglass wall or standard railings, so you had to stand up and lean against the wall to see anything. It felt old & dated & something you'd find at a cheaper hotel. 50% of the elevators in the Cove weren't running. Elevators were packed and you had to wait a long time for an elevator during the busy weekend time.

Beautiful pool. Beautiful beach with clear blue water. Safe. Beds were super comfortable, Inside of the hotel was really pretty. Lots of good food at good restaurants. Service/staff was super nice and helpful.

Stayed in April 2024

Beach chairs tired and not enough , elevators had major issues , I was stuck in elevator the first morning. Had toilets issues twice , where no water in back of tank. Heard it was happening to other guests as well. Hallway carpets extremely musty smelling and lots of stains.

Location , staff and new Italian restaurant. 👍🏼👍🏼👍🏼

Stayed in April 2024

Rooms are dated. Can’t have a nice lunch by the oool/beach. You have to go to the one decent lunch restaurant in the adults only section

Grounds are beautiful

Stayed in November 2023

the Cove rooms need to be refurbished and I found it absurd that some slides were closed... it said temporarily, we stayed for a week and never saw them open.

a large offer of restaurants, friendly staff and the beautiful nature does the rest

Stayed in August 2023

Accessibility for strollers and wheelchairs is an issue Also restaurants to have lunch are a nightmare when raining and all the pool options are closed

The hotel itself is very nice

Stayed in July 2023

If you stay at the Cove with kids you cannot use the nicest pool as it’s only for adults. Hence no need to pay extra for the better hotel, where the rooms are old anyway. Also we have a crawling toddler and the room had stairs so we asked for a barrier or something and they didnt help us at all. No kettle to make boiled water for baby food, we had to pay $4 every time, for boiled water! At the Cove pool there are no umbrellas anywhere, so where am I able to sit in the shade with my baby? That’s terrible. Also no umbrellas by the beach, also terrible. Nobody cleans the towels and the beach looks very messy. the sunbeds are all dirty with sand and other stuff and old towels. Plastic stuff on the beach and towels in the water, nobody walks down the beach to clean. The waiters have no hats and have to cover with towels when its rains, that’s not a good treatment. The gym is too small for all these hotels. In general, everybody can use all the facilities, so it makes no sense to pay more for the Cove. Also, they even let cruise ship people buy day passes, so even more people are there. No nice place to have a lunch by the beach in a nice atmosphere. Had do not disturb sign and they rang anyway, woke the baby… barely an excuse or anything.

The property has a lot to offer, different pools, the beach would be nice if serviced better…close to the airport and some friendly staff. Also good restaurants.

Stayed in July 2023

problem to get food room service was terrible,couldn’t assist us

amenities

Stayed in June 2023

We booked a room with access to the Lapis lounge, but be aware that the TVs are blaring at a volume that makes converstations impossible. All guests always tried to gather on the tiny balcony to escape the noise. So the Cove is a good choice, but don‘t go for the club lounge, not worth it.

less crowded here than the Royal, so good choice if you want the waterpark but not the hustle and bustle 24/7

Stayed in February 2023

Too much noise of the wind in the room

Stayed in December 2022

The staff (90%) were not very friendly. It almost seemed like they didn’t want to be there. Very disappointing for a place that is not cheap.

The location was very nice.

Stayed in September 2022

That none of the food/drinks were included as a part of the stay. The cost to stay is a little high and to not have anything included is not somewhere I would return or refer family and friends to visit.

Everything was great. I experienced a hiccup @ breakfast. The only thing that would sway my decision & referral back to the property is that guest have to pay extremely high cost to eat & drink. The cost of the stay should include some of the food/drinks.

Stayed in August 2022

The adults pool was like enduring spring break with drunk adults and booming music; not very relaxing or sophisticated. Difficult to get reservations at restaurants and lastly you have to say that the prices for accommodation and restaurants were five star expensive for what is at best a four star experience.

We felt that the Kids were safe, good variety of restaurants, gym facilities were good and beach was good.

Stayed in August 2022

The food was terrible. We had breakfast at mosaics. The restaurant is very old and dirty. The carpet was a disaster. There was no a la carte menu so a simple breakfast was not able to be ordered forcing me to take from the buffet. I only had oatmeal. The bill was $120usd for myself and my husband. Complete taking advantage of us. So we only ate there once and Starbucks the remainder. The Seabreeze restaurant was also terrible. There was a hair in my husbands food. That is unacceptable. The quality of the food was far below anything we ever had. Rooms are dated. Im sorry we stayed here.

The staff were friendly.

Stayed in June 2022

lack of vegan and gluten free options at the breakfast buffet. the quality of food at the rest of the hotel’s restaurants was average. No welcome drinks at the check in time, mini bar at the room was empty and we have to ask 4 times for the house keeping in order to come and arrange the sofa for my kids to sleep. eventually they never came and I had to find a way to do it by myself.

the location with the amazing crystal blue sea, the countless pools and the huge, organized and well equipped gym.

Stayed in April 2022

As with all Bahamian hotels the add ons. An $85 bottle of wine on room service menu costs $113 by the time it reaches you room that is a 32% hike. All Bahamian hotels use this form of fleecing, if only they could be honest about cost up front.

Good rooms, pleasant staff, great location

Stayed in February 2022

several restaurants closed - very expensive often hard to get into those restaurants that were open price of breakfast increased mid visit no warning package included breakfast yet still charged for it less daily credit after days arguing adult only pool - best areas had addl charge where had to spend min 500 a day addl compulsory gratuity for cleaning room. compulsory 15 pct even on buffet should be discretionary

beach was great - staff friendly

Stayed in January 2022

staff were either hit or miss, some nice and others a bit stand off ish. I’ve been to other places in the Caribbean and have had better service. this was a major turnoff, especially completing to all inclusive resorts. even when we dined at a restaurant by the casino, the service was terrible. it felt we were asking for favors rather than being properly served.

the facilities were great, the view of the room and layout impeccable beautiful. the bathroom sinks needed some work, scratched and peeling. little details that did not make me feel we were paying what we had.

Stayed in December 2021

The price is at the level of resorts with significantly better quality and services around the world. The rooms are nice and spacious, but in dire need of refurbishment. We've had broken cabinet doors and chairs with painting piling off in the room. At this price level, this shouldn't be the case. Breakfast isn't included in the pricey room rate.

The Cove beach is beautiful, relatively quiet. Pool and waterpark are quite nice.

Stayed in December 2021

the outdated ambiance

the separate pools for the different towers

Stayed in December 2021

Food, beach area, check in staff

Shuttles

Stayed in December 2021

We had a disappointing meal at Carmine's (one of the resort restaurants). Despite booking our table wasn't available for 30mins so we gave up and sat at the bar. The baked clams were good but the sausage and broccoli pasta wasn't worth the wait. Also expect to spend a lot here. That's a general Bahamas thing though.

The views from our suite were just incredible. We also loved the adults only pool. Staff were very friendly, polite and helpful and there's lots of great extras like the aquarium and the water park that you don't get at other hotels.

Stayed in September 2021

The internet was terrible, service was, particularly on the beach, was awful, the bathroom was not well equipped- generally missing shampoo and conditioner. Overall my issue is that you pay a relatively high price for service that is not corresponding.

Stayed in August 2021

Loved the pools and the beach. Lounge chairs with covers were at a premium, you have to be early to get one. The Seaglass Lounge had music on Saturday night, a nice, unexpected bonus. The greeter in the lobby was exceptionally friendly and made us feel welcome when we checked in. Shuttle busses between different areas of the resort were great, if a little confusing as to where they were stopping. Dining at the resort is convenient but pricy. Overall, a great vacation.

Stayed in July 2021

Transport by shuttle bus Cleanliness Really cold restaurant at Cove Poor organization of Covid test Old and damaged furniture on the room 15% automatically tip!=no motivated staff

Waterpark for kids Nobu and Seafire reataurant

Stayed in May 2021