Turn down service

Stayed in July 2023

Room seemed pretty small for over $800/night. Not a good value at all. The as-promised car service was not available when needed and was very frustrated when I called ahead and it wasn’t there when the front desk said it would be there (called an Uber instead). Also, the maids took my contact lens case from my room, but thankfully the front desk went to go get a replacement.

Restaurants were good, gym was decent, room was clean and bathtub was nice to have.

Stayed in June 2023

Horrible experience with one of the staff from Harriet. No class, no manners

Stayed in June 2023

the room with double bed for 4 people and only one sink/ and only a mirror at the sink. so inconvenient for four adults 😡😡😡

Provided free fruit/ umbrella.

Stayed in June 2023

The balcony was horrible. There was a tree right in front and an old run down building. It was not worth the money at all. I could have stayed in another beautiful hotel in Toronto for a fraction of the price. The pool deck was also extremely small and there was not enough space.

The ambiance of the hotel was beautiful

Stayed in May 2023

valet was no where to be found so we had to figure out where the hotel parking was located- this was not easily advertised.

the aesthetic and atmosphere.

Stayed in December 2022

beds no super comfortable and fire alarm at 2am

atmosphere and staff

Stayed in January 2023

I was charged for the services which I didn’t approve. now I’m having hard time collecting refund

Stayed in December 2022

This review has been hidden because it doesn't meet our guidelines.

Incredibly loud and staff seemed amateur. Not a 5 star hotel

The location

Stayed in September 2022

As a hotel guest you often felt in the way of Torontos young fashionistas who frequented the rooftop bar. Pool has very limited seating and is also shared with the other building residences. Hotel car was not available when we needed it. For the price we paid, the service wasn't at the expected level.

Love the decor, the furnishings, toiletries. Staff were very friendly overall. Nice gym. Upon complaining we were moved to superior rooms which were beautiful. Our first room had a balcony. over the hotel's garbage which was pleasant.

Stayed in August 2022

I didn't like the lobby bar or roof top was rented out to private functions and we had no where to have a drink or sit and relax.

Stayed in August 2022

They double booked skyline suite that was booked months ago for the bride/groom. Brooklyn made the double booking mistake, and had lots attitude ruining the entire brides and family wedding weekend plans.

Stayed in August 2022

We have been awakened by the construction site right below our room when they started to drill at 7 am. We were offered to move to a different room, but we only had one night left and it didn’t worth it for us. Since I payed for the whole stay in advance I was very disappointed they didn’t tell me that our room was right over a construction site. After my insistence, I spoke to the manager that gave me standard replies (she offered me to bring a noise machine in the room that would make a loud white noise to cover the noise from outside!). I only wished they told me the situation so I could have chosen a different hotel, but of course they completely avoided the subject. And also, I’m very into sustainability and the whole green stuff, but what they have here is just a commercial green wash facade, for example they made me pay for what they call “earth bottle” 20 bucks (a 250 ml aluminum bottle with tap water in it) and the keys made out of wood never ever worked, and I was blocked several times in the elevator. Please, stop attracting people with this green wash facade and make normal keys and don’t charge people 20 bucks for water. thanks

the hall and the bar seemed nice, but I was too bothered by everything else that I didn’t spend time there at all

Stayed in August 2022

since it’s a newer hotel, it’s clear that there are some kinks that have yet to be ironed out. 2 elevators for a hotel of that size with a rooftop patio open to the public is DEFINITELY not enough - having to wait 5 minutes for an elevator is unacceptable. The wooden fob thing is great in theory and terrible in practice - the wood must prevent the actual fob from swiping and you had to swipe multiple times and press ridiculously hard for it to work. Sometimes when it didn’t work, you had to get staff to swipe it for you. Front desk staff also seemed a bit confused as to what was going on, especially for a wedding. My car was checked with valet but was put another a different name.

The property, ambiance, and rooms are wonderful.

Stayed in July 2022

the pool and rooftop area was a complete mess. no attendants to help seat guests or get them chairs/loungers/food. only like 5 loungers in the whole deck, and they were occupied. it seemed like no one there actually was a guest of the hotel. it’s just a local hangout.

location and room was very pretty. 1kitchen downstairs was also beautiful.

Stayed in June 2022

hotel staff unable to provide assistance when guests needed. spent 3 days trying to confirm early check in, arrive at 1pm for them to say they have a room ready, but it took us over an hour to get our rooms because they made a mistake. we let them know this was for a special occasion (bachelorette) nothing was done to make it special and even worse there were so many issues between check in, confusions at check out and what credits are available for large bookings that the primary host spent a large portion of time on site trying to call the front desk/speak with someone and no one ever answered

rooms were comfortable, location and restaurants were (Casa madera and 1 kitchen) amazing

Stayed in June 2022

imo not worth the price staff attitude is sometimes meh

vibe, creative room feature

Stayed in April 2022

I feel it's a bit overpriced and was disappointed when I see an amenity charge on top of my room charge

I liked the renovation of hotel and friendly staff

Stayed in April 2022

Seating in the bar area,

Ordered a bottle of champagne at the hotel bar. Drank half. Requested they re seal for us to carry back to our room. They didn’t have the ability to do so. The manager of the bar was kind enough to comp us another bottle which we were impressed with and not expecting.

Stayed in August 2021

n/a

entire motif was very contemporary and very eco conscious.

Stayed in October 2022

loved absolutely everything

everything was amazing from start to finish. the service is impeccable.

Stayed in May 2022

The roof top pool area was small and the pool water was cloudy with grit from missing pool tiles littering the bottom. The glass shower wall allowed the bathroom light to shine into the bedroom during sleep. The light switches have single area options but didn’t work as such. When I asked the staff questions about amenities they had to ask someone else or check with someone else.

The lounge off of the reception area was very comfortable and well appointed. The use of wood and other natural materials.

Stayed in August 2023

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Stayed in May 2024

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Stayed in May 2024