It turned quite cold during our stay & our room heat was shut off.

Stayed in May 2024

Very disappointed to find out there is no parking garage monitoring or security cameras after our vehicle was broken into and numerous items were stolen. The front counter staff didn’t seem bothered or surprised when I informed them so it made me wonder if this is a regular occurrence.

Rooms were cute and check in staff was very friendly!! The restaurant was good and our waitress was extremely pleasant. It was nice to have a park right next door to walk our dog.

Stayed in April 2024

The spa pool was far too hot and there was too much chlorine in it which was a shame because it meant we couldn't spend much time in there. All the other guests we spoke to about it said the same.

Superb location. The room was clean and comfy and the staff were friendly.

Stayed in February 2024

A bit of a longer walk into town

Ambiance, hot pool, tea and coffee in the lobby and in room

Stayed in May 2024

Nothing

Easy check in , great service

Stayed in April 2024

Check in was a bit confused, and didn’t handle our small group very well, but most staff were friendly and helpful so no real problem.

Cozy with a nice rustic aesthetic. Good sized rooms, free underground parking, large comfortable lobby where you can actually hang out, large hot tub. We got a good price, but very much the off season.

Stayed in May 2024

Loud people

Price

Stayed in May 2024

Had a Lux spa and was very disappointed. The therapist used latex gloves during the message and did not do a full body

clean room, roomy

Stayed in May 2024

Lovely room. Nice comfy bed. Staff were very responsive. We had a great stay.

Stayed in May 2024

The check-in experience wasn't very welcoming that day.

It has a good room size and a comfy bed. Banff Center is within walking distance, and the free Bus is outside the hotel. Very convenient. Free underground parking.

Stayed in April 2024

I had a good visit. I've stayed here dozens of times. The price is getting high though. The hot tub maintenance appears to be poor... wasn't hot, jets poor

The Keg restaurant is in the building, consistent, tasty food and a warm atmosphere

Stayed in April 2024

Its not haunted

I loved the convenience of free parking, the hot pool and the cozy feelings i had being there

Stayed in April 2024

The pool is under maintaince. Was mostly an inconvenience, not a dislike. Maintenance is a good thing, just not on my visit. "Giggles".

Beautiful location, loved the restaurant in the lobby. Clean and lots to do in the area.

Stayed in April 2024

The room could have been a bit cleaner (I felt it needed to be vacuumed before we went in). The tea cups and kettle were dusty. In my opinion, everything should be well cleaned before guests enter.

Beautiful, comfortable, location, amenities

Stayed in April 2024

The rooms were spotlessly clean and very comfortable and spacious. The Wifi was not working in the room but I was able to avail of work space off the reception area which was great. I would describe the pool as a large Hot Tub not a swimming pool.. Saying that I would love to have stayed longer and would certainly go back.

Stayed in April 2024

Really nothing much only if breakfast could be a part of the package.

Overall it was an awesome experience. We were bit concerned as we couldn't get room in the hotel where our conference was. However it turned out to be a gr8 alternate. The location, rooms , price and the exceptional staff all were enough to checkout with a smiling face after 3 days.😃. We will certainly stay again on our next visit.

Stayed in March 2024

Poor communication between staff teams caused issues - being told off like children for drinking 'in the wrong place' (when directed there) was unnecessary. Rooms were clean but communal areas could be better.

Great location - very handy for local bus and ski shuttle, and a short walk into town. Lovely hot pool - like a huge jacuzzi.

Stayed in April 2024

The advertised pool was a little misleading. My daughter was looking forward to it, only to find out when we arrived it was only a large hot tub.

The room was clean and quiet. The hotel was within walking distance, and the underground parking was great.

Stayed in March 2024

Open access to any member of the public to hotel room corridors. Not enough towels for number of guests in room - had to ask daily for more towels as the cleaners kept taking them. Broken toilet, not adequately fixed during our stay - small attempt made to fix but broke straight after. Not hotels fault but don't rely on free ski shuttle as it often does not stop for pick ups. Also not very regular so having our car was necessary. Avoid hotel restaurant for breakfast (buffet option). We arrived 10mins after breakfast started and the buffet was a poor selection and awful quality - hot food was over cooked and soggy. Much nicer food available up the mountain or in the main village for a similar price. No air con (heating option only). We had the window open for the duration of our stay and the fan going. Not a major deal but would have preferred cooling option too.

Pool and sauna was great - especially around dinner time 5-6pm when it was quieter. Rooms were good sized and well equipped (fridge, kettle, etc). Plenty of storage for clothing and luggage. Toiletries provided in the bathroom were a lovely touch and great quality. Secure parking. Computer and printer free to use which was great for our Banff Park Pass. Restaurant in hotel lovely for dinner and drinks. Staff friendly. Cosy lobby area Overall a brilliant stay!

Stayed in April 2024

Very dark, closed in, hideous pea green painted rooms, no mirrors in room, insufficient lighting in room, bathroom mirror too small, terrible lighting, couldn’t see to do makeup

Cozy lounge, sauna, hot tub

Stayed in April 2024

Rooms were claustrophobically small, even the toilet was angled into the sink my legs had to be angled out into the tub to sit down. Our bed didn’t have a fitted sheet, sheets were insanely stiff and starchy.

Gave me zero issues Paying damage deposit with debit credit card which was such a relief. Can’t stand when hotels won’t accept them. Hotel was very adult friendly.

Stayed in March 2024

Some of the staff seemed as though they really didn’t want to be there. Smiles and acknowledgement of hotel guests go a long way to setting the overall tone; however there are some really great people working there, albeit a small majority. Rooms are starting to look a little dated when compared to other hotels down Banff Avenue. Not a lot for young children to do other than the pool. For the price it’s becoming less and less reasonable every time we stay here. Unsure if we would go back and we’ve been staying here for almost a decade on our trips to Banff!

Good location and food in the restaurant was incredible. Beds are comfortable and rooms spacious enough for a young family of four.

Stayed in March 2024

Great location. The spa was awesome!!! Staff was great

Stayed in February 2024

Room situated on 4th floor No blankets Noisy hallways when people are going by the room. Rooms are getting dated(wall covers, rugs.

Front desk staff were friendly and helpful. Made checking in and checking out very simple. This is my 7th time staying here Happy birthday, wishes were very nice from front desk staff.

Stayed in March 2024