We were told that checkout time was at 11 AM on the day of our departure. At 10:30 AM on the day of our departure we had some woman walk into our room and announced. I'm assuming that she was the cleaning lady but It completely caught us off-guard and one of us happened to be sitting on the toilet right in front of the door when it happened. She looked in her room and immediately slammed the door and said she'd come back later. It would be greatly appreciated if this never happened again. It was a huge invasion of privacy. once you know that the person has checked out that should be the time when the cleaning ladies come. Never before......😠

The breakfast is great!! Our stay was comfortable and affordable.

Stayed in May 2024

Facilities provided by Hotel was average.

The location was good right at the centre of Downtown. However, the room didn't met our expectations. Breakfast was ok.

Stayed in August 2023

The room is not good, small and dirty

Location near in everything

Stayed in July 2023

This is my fourth stay at Chestnut Residence. I always feel welcome by the staff. They remembered me by name, so that was a plus. I am accommodated with my particular illnesses, which puts my mind at ease, and makes my stay that much more enjoyable. I've had four different rooms, so I can give a well-rounded review. These rooms are no nonsense. It is a residence throughout the year, and I'm sure the students aren't very easy on their rooms. Yes, it used to be a hotel, and they are in the process of renovating the rooms. Some have some small holes in the wall - those holes can be from screws being removed from walls to one that was the size of a dime in the washroom - as others have noted. They make is sound like you can climb into the next room. Nothing of the sort. You also have to remember your location. There is no way you're getting this price at the Sheraton, Marriott, etc. The room quality is not the same as those establishments either. If you want a posh spot in the heart of the core, then look elsewhere. However, if you want a safe place to hang your hat that is less than a five minute walk to the Eaton Centre (two to three minutes for this fast walker) with a friendly staff and an eclectic mix of guests, then this is the place for you. I met business professionals, tourists, people who were there for medical visits and more. I spoke my native tongues (Francais and English), as well as Spanish, Italian and Japanese. I'm sure I could have spoken many more, but they're the only ones I know. Final thought: I love staying here and will continue to do so. I don't need a lot of fuss - just a clean place to sleep that's close the everything. I used to live in Toronto so I know how hard it is to find a decent room for an affordable price. There are plenty of 500+ dollar a night (and more) hotels in the heart of the city. There are also a lot of hostels that are cheaper (and sketchy) compared to Chestnut Residence.

Stayed in August 2023

The bathroom needs updating

Good size rooms with dorm furniture. Very clean and with excellent location.

Stayed in August 2023

Very simple.

Great location.

Stayed in August 2023

Bathroom wasn’t very clean

Stayed in August 2023

I liked everything

The view from the 27th floor and the free breakfast was amazing..

Stayed in August 2023

Extra fees for parking and confusion on how to pay it using the machine.

Location perfect, staff very helpful.

Stayed in August 2023

Straff was not really friendly. It was hard to find a socket in the rooms as they are quite hidden (one was close to the bottom of the cabinet). The breakfast is not edible.

The location is quite good

Stayed in June 2023

Beds were not as comfortable as regular hotel beds. Also the room with the fridge and freezer did not have power.

Price and location were fantastic. Parking and public transportation were close by as well.

Stayed in August 2023

Monitoring at the door of the cafeteria could lighten up a bit, for those leaving with an apple, a coffee or a muffin. It was a bit intense to be stopped over stuff like that. And it would have been nice to have access to the pool table - when I asked, I was told it was for students only, and remained dark and unused the entire time we were there. Maybe students could have been given preference - but if it was not in use? We would have enjoyed that.

Location was excellent - clean, quiet and exactly as advertised. Location was exceptional, with view of City Hall. Breakfast was OK - basic but good. We would stay again for sure. Good value for money in downtown Toronto in July.

Stayed in August 2023

The rooms are a little underwhelming need some upgrades. Parking garage below building was a little scary, kind of dark.

Very convenient to downtown and all transportation. Walkable to Chinatown. Lots of shops, stores ,transit, the trolley car puts you down right at the entrance of the block. Very convenient after you've been walking all day. The hotel is Located right on the back of the Big Toronto sign, A must do at night. Parking is underground of building-one of the reasons we chose this location as we drove in from New York ( parking around Toronto is very difficult) you pay for the amount of days stayed.$25 aday Breakfast included in price, it was very good. Good variety and selections. ( Eggs, bacon, sausages, fruit, muffins , pancakes, juices, coffee, tea ,sausages, cereals hot and cold, breads) Typical dorm style , needs some upgrade but no thrills. Good for the price and did the job. We were given a laundry card we just topped it off. The Staff was helpful and friendly.

Stayed in July 2023

The decor was grim - old fashioned with peeling wallpaper and wobbly plug sockets. Made me feel sorry for students who have to live there! The curtains wouldn't close fully in one room so I had to move to another room. No tv in the room - which was mentioned in the booking info. Didn't matter as I was only there one night.

Location is great, easy to reach by public transport and lots of restaurants and shops nearby. The staff were friendly and very helpful when an issue came up with the room. Breakfast is included and had a pretty good choice

Stayed in August 2023

Breakfast

Location

Stayed in August 2023

The air condition made too loud noise that bothered us a lot. it’s hard to control the temperature of the hot water in the tube.

We liked the room was light and moderate size. The beds were clean and comfortable.

Stayed in July 2023

Windows very dirty, almost did not see outside

Close to downtown, walking distance. Breakfast was great. Peoples were nice.

Stayed in June 2023

You could tell it was a student residence. Older building and old dirt. Needs to be painted, updated. Other student residences (Niagara on the Lake) immaculate in cleanliness.

Location, air conditioning, price

Stayed in July 2023

The location was perfect downtown Toronto. The rooms were meant for students and they were fine as they were, but needed a little paint etcetera, but on the other hand we paid half the price for a room in a normal hotel. The breakfast was good lots of fresh food and different egg dishes.

Stayed in July 2023

Close to downtown

Stayed in August 2023

There was a little street noise from dogs barking and traffic.

Very good location for down town Toronto. No fridge or TV in the room but we did not need either. Beds were comfortable.

Stayed in August 2023

The location is great, the staff was very friendly and helpful.

Stayed in August 2023

The bed was as hard as cardboard.

Great location and value with breakfast.

Stayed in August 2023

The noice from the rooms beside us. People start speak so loud Sunday morning.

Location is perfect. The room it's ok, clean. Breakfast is good, so many options.

Stayed in August 2023