The quality of the breakfast could definitely be improved, starting with the utensils. Everything, including plates and bowls, was in cardboard and disposable. Condiments like jams, honey (which was not available), or peanut butter were in single-use plastic portions. In 2024, this immense waste production is simply unacceptable! The only positive thing was the porridge

The room was quite spacious. The furniture is simple but it has everything you need. Service was ok.

Stayed in May 2024

Complimentary hotel slippers would be a good touch

For its category, this hotel is the best value for a comfortable, safe and clean accommodation that’s right in the center of the city. The parking garage is locked so I felt my car was safe. The check-in was so quick and smooth as well as the check-out process. The room was very spacious, the bed and pillows are very comfortable. The bathroom was really clean.

Stayed in May 2024

Breakfast could be improved. Bacon was greasy and the eggs could be improved. A better selection of pastries would be nice along with nice fresh breads.

Our room was clean. The king bed was comfortable. The bathroom had high quality towels. The view was very nice, and the location was very good. In addition the front desk ladies were friendly and greeted us with a smile and a wave each time we encountered them.

Stayed in May 2024

The location is quiet, but I would have liked it to be closer to the subway. About 35 min walk to Queen’s Quay. Otherwise all great!

The staff were amazing! Dan and May consistently gave great service. They also recommended that we try a few flavors of chips that are not available in the US - the ketchup chips were terrific! Thanks for the recommendation :-)

Stayed in May 2024

Beds could use an upgrade

Rooms were nice. Little frig kept waters cold. Staff professional, polite, and willing to accommodate us on our requests

Stayed in April 2024

Everything was good except for the lighting in the room. For a young person it is probably ok, but at 60+ you need better lightning.

Stayed in April 2024

Everything is good so far

The room was very spacious, we have our own sink, the bed was great, washroom is also great, and the couch is good.

Stayed in April 2024

I drive a pickup truck we chose this hotel because the underground parking was able to accommodate the height of a standard pick up truck. Most hotels downtown would not.?

Stayed in April 2024

They had the potatoes next to the sausages in the attached chaffing dishes so that was a put off as I am vegetarian but love potatoes

Breakfast was great! Loved their waffles. They had a set up for making regular waffles and red velvet waffles

Stayed in April 2024

We were on the top floor, however, we were facing the side where there was construction at the adjacent building. The crew started their work early in the morning.

Very good location and great breakfast selection.

Stayed in April 2024

Pool not operational No Chairs in room

Stayed in April 2024

The room was clean, very spacious and comfortable. We had a good view. The staff is kind, specially Scott. He welcomed us and helped us with our heavy baggage. Walking distance to city center and train station

Stayed in March 2024

The decor and the amenities in the room were a little off-putting. I found that the lights should have been easier to use (ie. one switch for main room light). The quality of what was there was adequate, but it felt a little weird. Also, very little noise reduction between rooms. We could easily hear the people next door talking, opening and closing the doors, and using their shower. Pretty unpleasant, but maybe that's standard for hotels these days.

Really enjoyed the breakfast. The quality of the bed was pretty good as well, comfortable.

Stayed in March 2024

Disturbing noises from upper floor room.

very comfortable bed

Stayed in March 2024

I liked all

We had an exceptional view from our window.

Stayed in March 2024

Very large clean and comfortable rooms

Stayed in March 2024

-

The breakfast is good, you won't leave hungry. The rooms are large, clean and comfortable. The beds will provide you with a good sleep. Special thanks to the friendliest and most positive staff - to May and Dan. They are booking wizards who did the impossible and found me a room when the hotel was fully booked. You saved my weekends, my sleep and my nerves, 1000 points of 10 possible :)

Stayed in March 2024

It’s not clear why the cleaning lady told us that our check-out is at 11:30 and said that we have to pay extra for time, although according to Booking it should be at 12:00. The conversation didn't go very well.

Good shower, tasty breakfast, pleasant check-in staff, spacious rooms, comfortable bed.

Stayed in March 2024

Nothing create any uncomfortable for me.

I really appreciated my time in Toronto and the hotel helped me a lot in this experience. Location, cleaner and good staff. Additionally, the breakfast was very good.

Stayed in March 2024

The view in our first room was terrible, actually there was no view at all. Staff did accommodate us for that. The parking garage was very sketchy, ceiling was so extremely low that my trunk almost hit it and part of the ceiling was broken and looked terrible. The night staff was very rude and seemed uninterested in helping us get new keys as we were locked outside because the keys didn't work. The elevator area when you first walk in from the parking garage smelled terrible.

The rooms were clean, spacious, and comfortable. Free breakfast in the morning and a great checkout time. Day staff were great (i think one of them was named Jason) and switched our room as we weren't a fan of the view from the first room (#806). The parking garage was locked and I felt my vehicle was safe while we were out. Close enough to downtown but we do wish there was more around us.

Stayed in March 2024

The front desk was very helpful and friendly. My daughter was on crutches and they did whatever they could to help. The morning after our stay, my car was TOWED from Jarvis St (my fault) and they were very sympathetic and helpful in resolving this with me- finding locations and phone numbers faster than I could.

Stayed in March 2024

I lived on the non smoking floor but still can smell it through the washroom vent when it's on, and also when walking through the hallway.

Breakfast can offer more choices, and it didn't have the To-go bags as mentioned

Stayed in March 2024

We weren’t too pleased when we were told that breakfast was open until 11am and went down for breakfast only to find out that 11am is weekend hours (it’s 10am on weekdays). Simple misunderstanding/miscommunication but was a little annoying since we paid for breakfast for all mornings of our stay.

Value for money. Location was good and staff were very friendly. We arrived very early, almost 6 hours before usual check in but the room was ready so they let us check in which was amazing and very much appreciated. They also gave us late check out on our departing day for no additional charge.

Stayed in March 2024

Room was modern, clean and felt very premium.

Stayed in March 2024