14 Benjamin Road, N2V 2J9 Waterloo, Canada
#6 of 6 hotels in Waterloo
Guests' ChoiceBased on 669 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.3
Staff
8.6
Value for money
7.8
Free WiFi
8.5
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End of dialog contentReviewed: 19 May 2024
Leszek
CanadaStaff was great. Very comfortable beds. Good breakfast.
Stayed in May 2024
Reviewed: 13 May 2024
Jennifer
CanadaClerk @ desk was NOT helpful at suggesting restaurants nearby for takeout etc (Jacks was too busy the Saturday night so we needed other options) …He suggested “just call door dash”…we’re not city people!! We don’t have door dash etc. He was unfriendly & rude. Some of furnishings in room very worn & in need of replacement.
Close to St Jacobs theatre … lots of parking. Right next to Jacks restaurant (great breakfast!)…
Stayed in May 2024
Reviewed: 6 May 2024
Alicia
CanadaThe elevator
Clean close to everything
Stayed in May 2024
Reviewed: 25 April 2024
Sarah
CanadaEverything was great! Check in was easy. Check out was quick
breakfast was good. Room was spacious and clean. Clean amenities.
Stayed in April 2024
Reviewed: 4 April 2024
Patrice
CanadaFood was not as hot as you may have liked it to be.
Breakfast was sufficient. Staff were helpful.
Stayed in March 2024
Reviewed: 2 April 2024
Scott
CanadaOut in the middle of no where
Clean and comfortable
Stayed in April 2024
Reviewed: 25 March 2024
Nadine
CanadaThere was nothing that I did not like.
The location of this hotel was perfect. The breakfast was great and the staff were very friendly and helpful. I would stay at this hotel again. The room size was just right, and the beds were comfy.
Stayed in March 2024
Reviewed: 22 March 2024
Mohammad
United Arab EmiratesLimited breakfast item. Limited option for people who want halal food.
Breakfast was good but a vegetarian item could make it great. Staff who all are who all were taking care of breakfast were amazing.
Stayed in March 2024
Reviewed: 27 February 2024
Ashlee
CanadaBreakfast Staff Clean
Stayed in February 2024
Reviewed: 23 February 2024
Michael
Canadapool to much choline, water was to warm hockey players in room next to us very noisy and up til 3:30am microwave needs to be replaced
room clean and comfortable , breakfast good
Stayed in February 2024
Reviewed: 23 January 2024
Aimee
CanadaThe pool looked dirty so we did not attempt to swim at all. The breakfast option was limited. On our first day, there was just eggs and two types of sausages and they did not taste good. The next day, they ran out of bacon and I lined up twice and still did not get any. Good thing, one of the staff cooked for us and we waited (long) even after the kitchen closed. I also noticed that they do not regularly check if some supplies were running out. I had to tell the staff that there was no more milk and no more pancake mix. It was not like this before. We have stayed in this hotel twice in 2021 and we did not experience the above.
It's a great place to stay for families with kids. The room is big and there is soundproofing.
Stayed in January 2024
Reviewed: 14 January 2024
Gershon
CanadaThe pool experience was disappointing. The chloring was so strong and the water extremely thick. Everyone began coughing and then we realized that the pool water was very old and dirty. We left immediately because of the discomfort it gave us.
The staff, breakfast, room and location was just perfect! Thank you very much for having us! The room was very clean. The washroom even more clean than the bedroom.
Stayed in December 2023
Reviewed: 8 January 2024
Marjorie
CanadaAt least drinking fountain in each floor. Bottled water was so expensive
Breakfast was good
Stayed in January 2024
Reviewed: 6 January 2024
Brian
CanadaBeing lied to by desk staff about why my room phone would not work for 2 days complete crap
Stayed in January 2024
Reviewed: 29 December 2023
Ping
CanadaThere needs to be less disinfectant in the swimming pool. There is too much disinfectant and the smell is too strong. You won’t be able to stay there for long before you start coughing.
The staff is very friendly, Clean and comfortable, breakfast very good ,
Stayed in December 2023
Reviewed: 26 December 2023
Joe
CanadaThe hair dryer really sucked and hardly blew.. wasn't happy about that. Then the TV.... there should be up dated tvs that you can stream stuff from your phone. The lack of channels also sucks. TV could definitely be better
I liked the pool, staff were accommodating.
Stayed in December 2023
Reviewed: 11 December 2023
Moore
CanadaNo tubs
Close to the market
Stayed in December 2023
Reviewed: 20 November 2023
Karen
CanadaPrice could have been a bit lower
Location, comfortable beds, good sized rooms, great staff
Stayed in November 2023
Reviewed: 9 November 2023
Sauve
CanadaCould be better selection
Stayed in November 2023
Reviewed: 3 November 2023
Patti
CanadaMoved to a suite because of water issues. Lovely accommodation. Quiet; friendly, courteous staff; great breakfast.
Stayed in November 2023
Reviewed: 26 October 2023
Shelley
CanadaThe elevators were slow.
The pool area is great and the breakfast was really good. The staff were all very nice!
Stayed in October 2023
Reviewed: 4 October 2023
Ashanty
Canadathe people in the other room were blasting music until 2:30 am
Stayed in October 2023
Reviewed: 25 September 2023
Maracle
CanadaThe pool is super strong with chlorine.
How close it is to the market.
Stayed in September 2023
Reviewed: 18 September 2023
Sheila
CanadaCoffee maker in room didn't work.
Stayed in September 2023
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