The view from the hotel is great. But around the hotel it is a little squishy. Weird peoples with cars... it is still my second time there and I like the hotel and will recommand it. also they are not a lot of accessible plug for electric car.

The swimingpool and the room The restaurant has very nice on the river. The staff was very nice.

Stayed in April 2024

The pool towels are very small - more like hand towels than pool towels. There did not appear to be an elevator anywhere to get to the 2nd floor and the staircase is very narrow so it is a bit difficult for mobility challenged folks to get to the 2nd floor. The bathtub is extremely small - like the size of a shower stall - definitely not a regular sized bathtub. The toilet is really low down as well. There was no paper guide book of hotel amenities; only QR code access.

The view of the river is nice. There is pretty good security - front door locked from 12am to 6am. The beds were comfy, room clean, staff pleasant. The pool is very small but water was warm and clean. The restaurant was busy all the time and we found out why.. the chef is AMAZING!! This Chef really has got talent! The Jerk chicken is authentic, the smoked meats are delectable and the rest of the foods we tried were all super tasty. The manager came in on her day off to help out with waitressing and she was fantastic. The bartender is very quick and knows his stuff! All in all a good stay.

Stayed in April 2024

Located in an industrial area but close to Newcastle square.

Good breakfast. Nice restaurant with good look if river.

Stayed in April 2024

Breakfast tooooo basic; too much throw away stuff.

Basic and pleasant. Reception staff great. We were late 10pm and they helpful and still smiling.

Stayed in April 2024

The breakfast was ok, but could use a little tlc.

The hotel was very nice and clean. The staff were friendly and the pool was great(warm).

Stayed in April 2024

Better eggs, better bread for toast, wipe tables between customers

Breakfast could be better. Scrambled eggs weren’t hot. Tables weren’t wiped.

Stayed in April 2024

Very out dated

Cheap rates

Stayed in March 2024

The breakfast was pretty bad. The room where you got your food was extremely small and very poorly organized. It was big enough to fit 2 people comfortably with no flow. People were tripping over each other and it was hard to find things as they were scattered everywhere. The cooked food was also not great. The parking lot was filled with huge trucks towing large trailers full of snowmobiles leaving little room to park. They were blocking the entrance and exit. Many people drinking in the parking lot next to their sleds in the morning. The smell of fumes from all the running snowmobiles would knock you out.

Friendly staff, the room was clean and spacious.

Stayed in February 2024

The jacuzzi tub. I was kind of scared to use it, ended up using it and gross skin colored floaties were swirling around in it.... emptied the jacuzzi and the film it left was disgusting. I felt sick to my stomach.

The renovated rooms were nice. Bed was comfy. All clean.

Stayed in February 2024

To no fault of the hotel or its staff, we spent most of the night with our door being banged on by kids running around from hockey teams. They were either aggressively banging on our door long after midnight or setting up mini hockey nets in the hall way and shooting pucks against the door. The staff handled it SO well but it didn't stop them. I had 4 little girls trying to sleep and they were still banging on our door and screaming profanities at us. Like I said, the staff did come up several times and were amazing though!

Pool, restaurant, room and staff were wonderful!

Stayed in February 2024

Soundproofing could have been better - I could hear noise from other rooms and the hallway.

Very clean and well-maintained. Friendly staff. Adequate parking.

Stayed in January 2024

Breakfast food’s didn’t always seem fresh

Location and friendly staff

Stayed in January 2024

Restaurant was a LONG wait

Reno was beautiful

Stayed in September 2023

The bed had a weird stain on the sheets and the bathroom/towels had long black hairs everywhere.

The staff was really nice and the pool was warm.

Stayed in October 2023

Was kind of expensive.

The breakfast was great. We also ate in the hotel restaurant one night and it was very good. We enjoyed the hotel swimming pool.

Stayed in August 2023

Breakfast was good. Staff were excellent.

Stayed in September 2023

Nothing

Great location Very friendly staff Clean and quiet Good breakfast Excellent restaurant on site

Stayed in September 2023

When a staff member cleaned the crumbs off a breakfast table with the floor broom. Never seen that before.🙄

Close to where we didn’t to be

Stayed in September 2023

Breakfast was over too early. 10:00 would be nice

We did not eat

Stayed in September 2023

Bath towels were well worn and felt old. Bathroom soap are little thin bars that are difficult to hold on to. The wall mounted A/C unit is loud. The beds and pillows are very hard. There is no softness to the pillows at all. Self-serve breakfast layout is awkward if there are more than a few people because of the confined space. The self-serve garbage can should not be placed in the same location as all the food. Plastic cutlery makes the hotel feel cheap. Because the front desk staff manage the breakfast they don't have time to clean tables after messy people leave.

The staff were always pleasant and we were made to feel welcome. If you like hot showers, this is the place, The water is always very hot.

Stayed in September 2023

The door to an adjoining room meant noise from the neighbouring room. Included breakfast was so so. Pretty standard.

NiceLy renovated room. Very clean. Surprisingly good dinner at the Humphries pub located in the hotel.

Stayed in September 2023

The hotel is clean and near the river so u can have time to walk and stay there while having a sit on the restaurant.

Stayed in August 2023

Nothing.

Nice and clean. The indoor pool was nice. The restaurant was great and it even had an outdoor patio.

Stayed in July 2023

Shower difficult to operate

Been there before- like the location and price

Stayed in August 2023