the stuff are Yong and not always understanding , the hotel isn’t clean my room was not cleaned even after I asked twice not worth the money

very pretty spot

Stayed in June 2022

barely any staff and most facilities were closed

too expensive and most facilities were closed

Stayed in May 2022

I wish there were more indoor games for the games.

I liked that all the restaurants were in the building and view was beautiful. I enjoyed all the winter activities available.

Stayed in March 2022

seem to need more staff. the property is a little tired

love the food, bar, view, balcony (in summer!), dock, pools, spa…

Stayed in April 2022

Staff was very friends made you feel welcomed and made it feel like home away from home.

Stayed in March 2022

Nothing!

Outdoor pool, fire pits, so much fun!

Stayed in January 2022

dirty main pool uncomfortable bed food is okay okay

just the clean rooms

Stayed in December 2021

the sanitation was not respect. dishwasher full and dirty. 2 glasses, 1 plate. for room for, 6 no robes. in 5 times it was the first time I was disappointed by the resort 😭. no hand sanitizers for the breakfast buffet

lobby was cleaning regularly

Stayed in December 2021

Chop house didn’t meet expectations. Should have same expectations as a Keg. Deserts were not good enough as well.

Italian restaurant was great

Stayed in December 2021

There was some basic errors for a 650$ per night room. the fitted sheet didn’t fit the mattress & padding. The sheet slip off many times during the night, leaving us on a bare mattress making it gross and uncomfortable.

It’s a beautiful property in a stunning location.

Stayed in December 2021

Bed very uncomfortable. Mattress too soft and uneven and bed squeaked when you moved. Beds at Windermere very comfy. Food prices much too high - especially for the very avarage quality. Chesterfield needs pillows as ends are too hard to lean against to watch tv.

Breakfast good. Blueberry pancakes. Dinner food ok. Staff very friendly.

Stayed in November 2021

Couldn't make an appointment in the spa.

Property, view

Stayed in November 2021

Everything was perfect

Stayed in August 2021

We had breakfast, lunch and dinner at the restaurants within the hotel and the quality of the food was just meh, expensive and below standard. Also we were "accidentally" overcharged by $100 for dinner that we had at Teca. Had I not checked my bill at checkout I would have completely missed it. The charges were removed with a shrug when I pointed it out.

Our room was spacious and very comfortable and clean. The kids really enjoyed the game room.

Stayed in October 2021

Very clean,very good service

Stayed in October 2021

Excellent 👍

Stayed in August 2021

Room was not cleaned despite requesting it. Meals ordered at on-site restaurants took 1hr+ to prepare.

Stayed in September 2021

I was celebrating my birthday with my husband & kids. My friends had called prior to our arrival to arrange for a bottle of prosecco and cheese tray to be delivered to my room. This didn't happen and it took alot for the staff to acknowledge that they screwed up and at times implied that this was delivered. I asked the hotel to reimburse my friend and offer an apology which took them several days to do. I left a message and sent an e-mail to the Manager of the property and didn't even receive the courtesy of a reply. Everyone makes mistakes, just take some accountable !

The grounds are beautiful and the staff for the most part was amazing. We ate dinner outside overlooking the water which is a spectacular view.

Stayed in July 2021

Not enough dining options

Stayed in July 2021

Clean with very polite personnel

I totally recommend it it's like heaven

Stayed in August 2021

The walk to parking lot, there is shuttle service so it’s not bad.

Beautiful views of the lake, clean and accommodating wether you’re looking for great tasting food or fun activities to do.

Stayed in August 2021

just the mattresses...

I asked for extra bed for my son and they provided it immediately but the mattress wasn't comfortable and it was so noisy. Also I expected to have more comfortable mattress on the king bed. Generally It seems that they need to upgrade all the mattresses. Food at the "The Deck" was so fresh and good but the food in the restaurant wasn't excellent. Our room didn't have hair dryer and after calling the house service 3 times they provided very poor hair dryer!!

Stayed in August 2021

Nobody was disinfecting handles, elevator buttons, masks under nose and the most disgusting was when they gave me USED MARAHMELLOW STICKS FROM OTHER PEOPLE MOUTHS!!! I SHOULD CALL PUBLIC HEALTH! I AM A DOCTOR, WHAT YOU DO THERE IS UNACCEPTABLE! The kids had to run bc a racoon came to the fire pir to eat garbage, overflowing garbage...Seagulls were all over at breakfast...

Stayed in August 2021

Seems that they are short in staff. Requesting stuff for the room took too long to be delivered. Staff was incredible but you could tell they just don’t have enough personnel. Our shower smell like mold and were signs of mold at the floor edges. (Not expected from a 5start hotel) we had to share a single tower to dey after shower between my kids and us because they towers never made it to our room till a very long time. When kids were already sleeping. Again i don’t think the staff fault. You could tell there was not enough personnel available. The kids splash area had some of their toys broken down or not working. One of them had a metal piece exposed to the kids make it easy to get hurt. So we avoid that area.

The location, there are activities for all ages, their beach and views.

Stayed in August 2021