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Reviews of Empire Inn 2 stars

150 5th Street, R7A 3K4 Brandon, Canada

#15 of 16 hotels in Brandon

Guests' Choice

Review score

Based on 70 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.0

  • Location

    6.5

  • Facilities

    6.2

  • Staff

    7.0

  • Value for money

    6.7

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 17 December 2023

    7.0
    Good
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Quiet

    Stayed in December 2023

  • Reviewed: 10 August 2023

    7.0
    Value for money
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Facilities were old

    Service was good

    Stayed in August 2023

  • Reviewed: 12 June 2023

    7.0
    for the amount of time we were there it was a good place to stay.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the rug in the room could be cleaned or taken out.

    the cost was affordable and the room was nice.

    Stayed in June 2023

  • Reviewed: 1 February 2023

    5.0
    won’t be staying there again.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    there was people partying in the next room both nights. the tub wouldn’t drain and the toilet flooded. we had to move rooms.

    it was close to keystone

    Stayed in January 2023

  • Reviewed: 5 December 2022

    5.0
    Not Impressionable Inn
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the TV had a power but no signal at all you cannot watch even weather Channel or News had a WiFi but too slow had a coffee maker too old and dirty no microwave inside the room had a refrigerator but dirty when I checked it their was a bottle of coke that was left by the previous costumer who check out the headboard was dusty good thing I brought my big bottle of sanitizer to clean it and in the morning it's hard for me to get out in the front door at early in the morning leaving to work at 6:45am I was locked up for 20munites I try to call their operator no one answered and I knocked their front desk nobody answered their supposed to have an employee at that time I called my work that I'll be late cause I was trapped inside and their parking is too far and their is always someone parking in their alley road you cannot pass through.

    the carpet bathroom the bed was clean and their towels are very white it's good 👍

    Stayed in December 2022

  • Reviewed: 11 November 2022

    5.0
    Tired out
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    exterior entrance is worn, panhandlers by the steps. Interior is very dated and carpet's grubby. elevator carpet was filthy. tired out carpet, drapes and comforter. Sheers wereliterally falling apart. Wifi was very poor card locks didnt work so desk person obligingly came up to let me in. No restaurants nearby. parking is across the street.

    Stayed in November 2022

  • Reviewed: 28 June 2022

    6.0
    Definitely didn’t feel like a fully functioning hotel but if you get past the outward appearances the room is comfortabl
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not sure what this building was before but it was very odd, there is a boarded up pool, a gym, an abandoned restaurant and an operating bar downstairs.

    The room itself was pleasant and clean (carpets could probably benefit from a vacuum).

    Stayed in June 2022

  • Reviewed: 10 October 2021

    5.0
    Passable
    • Business trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There’s no staff welcoming the guest

    Clean

    Stayed in October 2021

  • Reviewed: 18 August 2021

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms dont have microwaves, some in a common area which is inconvenient.

    Stayed in August 2021

  • Reviewed: 4 January 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    When I booked online checkout said 12:00. When I checked out he took 20 dollars from my deposit. When I requested he not do that he said proolve to him the booking company said 12 noon. So I went to check but because hotel had no availability it would not sure up in there list. He laughed at me and wouldn't give my 20 buck back. When I told him that was stealing he started screaming at me at the top of his lungs. And oh yeah. Why there was no availability is beyond me. Tonnes of rooms were acant. So they lie and steal.

    The fact they they were close to me when I needed a room and had no extra money for cab. Only thing good was they were close to me when I needed a place. Beware of this place. It is a crooked event space. No good no good no good.

    Stayed in January 2024

  • Reviewed: 18 October 2023

    1.0
    Overall. I wouldn't recommend the place to anyone
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It was a total waste of money. The room was not cleaned and the floor was dirty. The Internet did not work.

    Stayed in October 2023

  • Reviewed: 24 September 2023

    10
    Excellent!!!
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I liked it all

    Very friendly staff, very quiet, clean.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was bedbug on the bed. I even wrote that down at the reception. But no reply or apology has been made yet!

    Staff was friendly

    Stayed in July 2023

  • Reviewed: 11 August 2023

    1.0
    We were unable to stay as no staff were available to check us in.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No staff were available at check in when they advertise 24hr check in

    They provided a refund without issue

    Stayed in August 2023

  • Reviewed: 9 August 2023

    1.0
    No refered to anyone.
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I mean i like the fact that i can stay someplace but businesses wise i would rate it below standard service for money. I hope you think to provide my feedback to hotel for their improvement. Thank you

    Stayed in August 2023

  • Reviewed: 4 July 2023

    1.0
    Horrible would never recommend to anyone ever!!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was dirty had blood on it, room had ants, no hot water, woke up with bites on us

    Absolutely nothing

    Stayed in July 2023

  • Reviewed: 22 June 2023

    8.0
    Very good
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was renovated, comfy bed, nice TV, clean room

    Stayed in June 2023

  • Reviewed: 31 May 2023

    3.0
    In at 00:30 & out by 6:30 next morning
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Large sections were unusable and I don't know if they were going to renovate or if that is the normal state. If I had seen actual pictures of the place live or actual, we would never have gone

    The welcome clerc is the only one we came into contact with He was very helpful and enjoyable.

    Stayed in May 2023

  • Reviewed: 27 May 2023

    10
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 11 May 2023

    3.0
    Not a good service
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I waited at the reception for so long. I came travelling from a long place to rest but there was no one to assist at the reception. It was such a long wait time. After that someone told me that the staff is in casino. I went in to look for the staff and informed him my reservation is with you guys! Then after 10 mints he came out and let me in to my room. Bad service!

    Stayed in May 2023

  • Reviewed: 8 May 2023

    1.0
    Very poor
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I don't know if it was detergent they use for laundry but the bedding had a weird smell to it that I think I was allergic to I kept coughing went to bed at midnight just kept coughing and couldn't fall asleep got up at you in the morning and left

    Stayed in May 2023

  • Reviewed: 29 April 2023

    9.0
    Surprisingly good!
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Apparently it's not in the best part of town but I felt perfectly safe during the day and did not walk around after dark anyway (did not have a car).

    Bathroom(new) 10/10 . Bedding (clean and crisp) 9/10. Location(1km from hospital) 8/10. This must have been an impressive hotel back in the day They are investing where it counts- bathrooms and beds!

    Stayed in April 2023

  • Reviewed: 4 April 2023

    9.0
    Very accommodating and friendly staff.
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great room for the price. The room was clean and well stocked and the staff was very friendly.

    Stayed in April 2023

  • Reviewed: 30 December 2022

    1.0
    wastage
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    bad service, waiting from last 1 hour nobody is here and building is locked

    room

    Stayed in December 2022

Showing 1 – 25

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