9 Harbour Street East, L9Y 5C5 Collingwood, Canada
#6 of 21 hotels in Collingwood
Guests' ChoiceBased on 2230 hotel reviews
7.8Cleanliness
8.4
Comfort
8.5
Location
8.8
Facilities
7.9
Staff
8.2
Value for money
7.5
Free WiFi
8.4
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End of dialog contentReviewed: 13 August 2023
Brittany
CanadaNo vanity in bathroom and low pedestal sink and mirror made it difficult for my husband to shave and me to put on make up. Pillows were very fluffy (most people like) I had to use a towel as a pillow because the pillows were too thick.
In Suite fully stocked kitchenette. Balcony. Great amenities. Bed was comfortable
Stayed in August 2023
Reviewed: 12 August 2023
Nicole
Canadano Lake to swim
nice place lots of activities
Stayed in August 2023
Reviewed: 12 August 2023
Lorusso
CanadaI’ve stayed there before. The rooms are very different and there are parts of the hotel that need to be upgraded.
The location is wonderful
Stayed in August 2023
Reviewed: 9 August 2023
Shamoon
Canadawhat i did not like that this type of hotel should have at least breakfast included
i liked that i had balcony so i can enjoy the view any time specially at sunrise and the bed were so clean and comfortable all together we had a good time
Stayed in August 2023
Reviewed: 8 August 2023
Sam
CanadaWhen we got to the room it was very clean just no towels . Front desk promptly dealt with that.
The staff was so friendly and very efficient. Check in and check out we’re quick and front desk staff were so helpful and friendly.
Stayed in August 2023
Reviewed: 8 August 2023
Kasra
CanadaLack of snack bar in the room Lack of FREE daily cleaning - for the amount of $$$ which was paid, it would be appreciated if the room was cleaned regularly Lack of DJ/night entertainment on the roof top
Room was a great size, and great layout, bed was great and comfortable, staff were great There are great activities around
Stayed in August 2023
Reviewed: 6 August 2023
Nicole
CanadaThey had provided us with a resort credit voucher but when we booked the kayaks they called us back to say that we couldn’t use them because the lake had “whitecaps”. We were near the lake and it seemed fine for kayaking. Also they should open the times up later as it is difficult to use the resort credit if you are not able to check in until 4 but the kayak rental closes at 5pm and doesn’t open until 9am the next day.
The property was in a very convenient location to access the town as well as a reasonable distance to Blue Mountain. The bed was extremely comfortable.
Stayed in August 2023
Reviewed: 2 August 2023
Kasim
CanadaPet friendly with a deposit fee ranging from $50-135$ depending on the room Great staff, clean and beautiful scenery
Stayed in August 2023
Reviewed: 2 August 2023
Naomi
CanadaThe price should come down little bit
I the fact that it's has everything inside room, the pool was nice and warm
Stayed in August 2023
Reviewed: 2 August 2023
Candis
CanadaWanted to go to the spa and could not get on to anyone for the duration of my stay.
The location and how peaceful it is.
Stayed in August 2023
Reviewed: 31 July 2023
Andrew
CanadaNothing
The view, and the fireplace in the rooms:)
Stayed in July 2023
Reviewed: 31 July 2023
David
CanadaThe pool was good. We had a very nice dinner in the restaurant . The food was excellent as was the service. Lunch on the patio the next day was great ,too.
Stayed in July 2023
Reviewed: 30 July 2023
Sassano
CanadaAll good
Location
Stayed in July 2023
Reviewed: 28 July 2023
Natalie
CanadaWe had to aak to switch roooms upon arrival as the fridge was out of order in the original booking.
The spa on site was nice and the room was spacious.
Stayed in July 2023
Reviewed: 27 July 2023
Tony
CanadaWIFI on the 6th floor was below average.
Location is great! Rooms are spacious and clean! The pool is great and has great hours.
Stayed in July 2023
Reviewed: 27 July 2023
Jacqueline
CanadaThe accommodations were lovely and staff were very friendly.
Stayed in July 2023
Reviewed: 26 July 2023
Jaskaran
CanadaNo life jackets for kids at pool
Rooms were spacious and very comfortable
Stayed in July 2023
Reviewed: 24 July 2023
Beverly
CanadaWashrooms off of the dining room. Where filthy dirty and messy. My steak at diner was over cooked, twice. I ate the second one as we had an event to attend.
The location and view.
Stayed in July 2023
Reviewed: 17 July 2023
Cathy
CanadaOne issue with the adjoining room that my son stayed in where the smoke detector was going off in the early morning hours
Grounds were well kept and rooms were clean
Stayed in July 2023
Reviewed: 14 July 2023
Rajeev
CanadaProperty didn’t have tap enabled payment terminal. My debit chip had some issue and I had to struggle to make payment. It would have been smooth if the property had few tap enabled payment terminal.
Stayed in July 2023
Reviewed: 12 July 2023
Kristen
CanadaNo adult hours at the pool, very crowded with kids until closing. The restaurant was quite dissapointing unfortunately. The staff was lovely but the quality was not there for the price-point, we ended up deciding to go elsewhere for breakfast. Unfortunately, it seemed like the hotel was cutting some corners and missed the mark on trying to be "upscale/luxurious". The shampoos and face washes in the rooms were low quality, the room service menu closed very early, the wine list was pricey but a bit uninspiring...we ordered a charcuterie board for room service and although plentiful, the ingredients just seemed cheap. My partner is a charcuterie guy and didn't touch the meats and cheeses because of an off- flavour and the spreads and honey were crusted up and came in plastic. All was a bit sad and covered in plastic wrap. Maybe we are being harsh but we are foodies and it was just not the quality we expected for the cost. Also, everything at this resort was extra money. No morning coffee included, restaurant had 7 dollar lattes...no continental breakfast, the resort credits were limited and cheap...advertised as $150 credit, which I thought would be a flexible amount that we could have many options with, but was one coupon for an hour kayak, one bucket of driving range balls, and $10 off golfing. Absolutely no spa options, which was initially what I came for.
Beautiful resort. The rooms were fairly standard but comfortable. Especially the beds. Very lovely waterfront views and cool roof to look out at Blue Mountain. Parking was easily accessible and included, which was great. It came with resort credits which was part of the appeal to book at this location.
Stayed in July 2023
Reviewed: 11 July 2023
Kj
CanadaView from our room was disturbing. Burnt out boat! Restaurant was over priced.  Food was good but we feel like we were in a diner.  Tables too close together no privacy.  We like to eat indoors with air conditioning, did not realize that it was open air restaurant. Was not a fine dining experience.  Staff was great though.
The spa was nice. View was nice from the roof top patio.
Stayed in July 2023
Reviewed: 11 July 2023
Omar
Saudi ArabiaNo daily housekeeping or light cleaning, noise from the roof floor (steps running, loud noise).
The spacious room, the location, the view
Stayed in July 2023
Reviewed: 10 July 2023
Terie
CanadaThe room was lovely and large. We had a deluxe king room and our friends had the one bedroom suite which was spectacular. We weee there to visit grandchildren and they came and spent the day in the pool. It was raining so our picnic was in doubt but the lovely lady at the front desk allowed us to use the long table in the sitting room in the lobby which was absolutely perfect. The adults had dinner at the lakeside grill and we had the tomahawk platter which was delicious. We”d go back and we’d recommend to friends without hesitation.
Stayed in July 2023
Reviewed: 9 July 2023
Coward
CanadaWe didn’t do any activities at the resort due to our short trip and spending a full day at blue mountain. That was our fault not the property!
Nice location and clean. Views of the marina and water Staff were helpful and attentive- during our checkin and during our stay
Stayed in July 2023
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