9 Harbour Street East, L9Y 5C5 Collingwood, Canada
#6 of 20 hotels in Collingwood
Guests' ChoiceBased on 2230 hotel reviews
7.8Cleanliness
8.4
Comfort
8.5
Location
8.8
Facilities
7.9
Staff
8.2
Value for money
7.5
Free WiFi
8.4
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End of dialog contentReviewed: 3 June 2024
Ying
CanadaNo free breakfast provide.
Stayed in June 2024
Reviewed: 30 May 2024
James
Canadabonfire was locked up by 930 as it got dark
rooms were spacious staff was great
Stayed in May 2024
Reviewed: 27 May 2024
Irena
CanadaThe resorts newest wing needs major upgrades as furniture is either super dirty or very uncomfortable
Location close to Scandinavian spa
Stayed in May 2024
Reviewed: 27 May 2024
Ximena
CanadaThere was some confusion with the use of the pool, the staff at reception told us one thing and the lifeguard another, but it got resolved. One of the vending machines wouldn’t accept coins. I used a $20 and the change was short $1.8.
Great location. Very comfortable room and facilities.
Stayed in May 2024
Reviewed: 26 May 2024
Bobby
United KingdomThe pool area looks dated and a little unclean. It could do with a refresh.
The apartment was spacious and had everything you needed.
Stayed in May 2024
Reviewed: 22 May 2024
Donald
CanadaThe only thing that could have been better was the room location. We were put beside a room with many people who were loud.
Our Aqua Path experience was excellent and the staff was very accommodating. The room was very comfortable and clean.
Stayed in May 2024
Reviewed: 19 May 2024
Soyeon
CanadaElevator is small
Clean beds, and convenient kitchen tools, and equipments
Stayed in May 2024
Reviewed: 19 May 2024
Amanda
CanadaThere was no cream for my coffee when I requested.
Never had breakfast
Stayed in May 2024
Reviewed: 9 May 2024
Bilal
CanadaWould recommend smart TV option so can watch Netflix
Most comfortable bed and pillows ever Great kitchen facilities in the room
Stayed in May 2024
Reviewed: 9 May 2024
Stan
CanadaWe checked in on a Tuesday had made arrangements for dinner out had planed to have meals at hotel on Wednesday to find out restaurant was closed and restaurant was closed the morning we checked out on Thursday restaurant was closed. Would have been nice to no at check in. We paid good money to stay at this place. To find out that they don’t make up the room each day would have been nice to no in advance so we could have booked somewhere else.
Close to everything
Stayed in May 2024
Reviewed: 5 May 2024
Beatriz
MexicoThe room they gave me was not waterside, even so I called corcierge to tell her my point about the room and I felt that he responded rudely and only said the room is waterside if it is, on the other hand, the windows in the living room were not clean and in the pool and hot tub they had many mayflies. They sell, the idea of 45 dollars of credit, the reality is that they give it to you in the following way: 10 dollars for restaurant 10 dollars for the spa 25 dollars when you check out, in my opinion they should be clear about this point from the moment people make the reservation ,have to be clear about this point and not handle it as a promotion for book.
The paintings on the wall, the robot, and the restaurant.
Stayed in May 2024
Reviewed: 30 April 2024
Bryan
CanadaA bit far from town and facility is tired looking - needs brightened up.
Great views and nice grounds
Stayed in April 2024
Reviewed: 27 April 2024
Sara
CanadaThey don’t come clean your room unless you pay extra ( not a hotel style ) I was told I would get 45 dollars in credit when I booked and only received $10 dollars , when asked they said we will give u the rest on check out ( this never happened) The restaurant was good but a little too pricey with really small portion sizes . The pillows in our bed were too high for both me and. My husband so I didn’t enjoy my very comfortable bed . We were told there was a jacuzzi but it only fit one person Also there used to be no breakfast place to go too , so you always to leave the property to get food
The property had a lot of amenities . The restaurant was good. We got a one bedroom with jacuzzi with a view and the room was massive
Stayed in April 2024
Reviewed: 26 April 2024
Nancy
CanadaChairs for the balcony would have been nice. No one at check in told us about how the lights work and we didn’t get our coupons to use at the resort until we asked later. Too bad the restaurant was closed on Wednesday.
We enjoyed happy hour in the restaurant and the aqua path in the spa. Staff were great and accommodated our group of 11.
Stayed in April 2024
Reviewed: 22 April 2024
Farhana
CanadaThe pool could be a bit more cleaner and the hot tub could have been a bit more warmer.
The room was spacious enough with all the amenities and a balcony facing the landscape as well! The pool was clean however the outdoor hot tub was dirty and one of the showers in the women's change room had a curtain missing so it was bit tough to change :( The site has free EV chargers which was awesome!
Stayed in April 2024
Reviewed: 18 April 2024
Brandon
CanadaBeing able to use the two $10 vouchers for lunch (2 people) would have been great.
Restaurant food and service was excellent and affordable for me.
Stayed in April 2024
Reviewed: 15 April 2024
Karen
CanadaIt was a little confusing finding your way from one side of the building to the other.
It was comfortable clean and quiet, although I don't think it was a very busy weekend there.
Stayed in April 2024
Reviewed: 12 April 2024
Wanda
CanadaEverything was good
Room was nice, well laid out and spacious
Stayed in April 2024
Reviewed: 1 April 2024
Giridaran
CanadaFood options and early check in flexibility
Pool
Stayed in March 2024
Reviewed: 1 April 2024
Katanya
CanadaThe check-in process had a long line. As everyone was checking in for 4pm. Would be nice to have a staggered check ins
Stayed in the 1 bedroom suite. It felt like a home away from home. Love that the suit was equipped with full kitchen stocked with cookwear and utensils so we could prepare our own meals. The area is quiet and peaceful.
Stayed in March 2024
Reviewed: 31 March 2024
Elham
CanadaSPA and the restaurant were pricy for what they offered .Needs more indoor things to do in winter where no use of outdoors. Not much to do in winter in the twom as well.
We had a water view, one bedroom, it was clean and well equipped. Welcoming staff. Resturant , spa, pool, by the lake.
Stayed in March 2024
Reviewed: 30 March 2024
Guozhi
ChinaSofa and bed need to be replaced as they are too old
Stayed in March 2024
Reviewed: 27 March 2024
Larry
Canadalivingroom sofa was the most uncomfortable I've ever sat on
size of room good for one night. that's all we stayed.
Stayed in March 2024
Reviewed: 25 March 2024
Shawna
CanadaI didnt really enjoy that you had to get a pool key and the coffee wasnt 24/7, its only served till 830.
The room was very clean and comfortable. The location was perfect.
Stayed in March 2024
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