345 Banff Avenue, T1L 1H8 Banff, Canada
#8 of 49 hotels in Banff
Guests' ChoiceBased on 1402 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
9.2
Staff
9.2
Value for money
8.1
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Renee
CanadaThe air in your room is very dry
Our room and rooftop patio. Loved the smell of the wood burning fireplace
Stayed in April 2024
Reviewed: 1 May 2024
Don
CanadaGreat location, interesting layout
Stayed in April 2024
Reviewed: 30 April 2024
David
United StatesLocation was perfect. Staff was very helpful.
Stayed in April 2024
Reviewed: 28 April 2024
Tracy
CanadaEverything. It was perfect location, absolutly beautiful hotel, hot pools on the roof were amazing.
Stayed in April 2024
Reviewed: 23 April 2024
John
CanadaThat we were not given a mountain view
Nice room. Helpful, pleasant staff. Nice to have a restaurant inhouse.
Stayed in April 2024
Reviewed: 23 April 2024
Rodney
United StatesRoom and location was great.
Stayed in April 2024
Reviewed: 22 April 2024
Timothy
CanadaBed sheets were coarse
Nice rooms, close to all the good food and shops in town. Hot tub has amazing views of Cascade Mountain!
Stayed in April 2024
Reviewed: 19 April 2024
Susan
CanadaWe changed rooms because the first room was first floor and had absolutely no view. We upgraded the following day and were much happier.
Balconies, nice bathroom, comfortable bed, clean
Stayed in April 2024
Reviewed: 19 April 2024
Sanchez
CanadaEverything
Stayed in April 2024
Reviewed: 16 April 2024
Janice
United KingdomAbsolutely nothing!! It was all gorgeous.
Really helpful, friendly staff. Very welcoming and easy to check in.
Stayed in April 2024
Reviewed: 15 April 2024
Preston
United StatesA little on the louder side since our room faced the street but the balcony was superb for people watching and chilling.
Location is prime. Since our room facing the street we could hear people and cars driving by sometimes. Otherwise it was a wonderful place. Nice ambience, clean, and in great location convenient distance to everything you need in the town.
Stayed in April 2024
Reviewed: 14 April 2024
Arlesa
United StatesThe proximity to everything, rooftop pool & views, service was A+
Stayed in April 2024
Reviewed: 13 April 2024
Narina
United StatesThe sauna was closed the whole stay “for repairs” but we didn’t see or hear anyone working on it.
We enjoyed the two large outdoor hot tubs with views of the surrounding mountains. They paid attention to details such as providing robes and a hair dryer for the room. Skiers always need hair dryers!
Stayed in April 2024
Reviewed: 10 April 2024
Helen
CanadaBedding could have been thicker
Really nice hotel, clean, conveniently located. Great rooftop hot tub. Great restaurant.
Stayed in April 2024
Reviewed: 7 April 2024
Krieger
CanadaPrice
Beautiful hotel Rooftop hot tubs
Stayed in April 2024
Reviewed: 7 April 2024
Mary
United KingdomAll good.
Room size and bed really comfy. Location to centre and transport to ski resorts.
Stayed in April 2024
Reviewed: 4 April 2024
Sarah
CanadaPrice
Rooftop hot tub
Stayed in March 2024
Reviewed: 1 April 2024
Denise
United KingdomNa
Clean rooms excellent location. Friendly staff.
Stayed in March 2024
Reviewed: 27 March 2024
Deborah
CanadaBreakfast at Pacini was excellent
Stayed in March 2024
Reviewed: 27 March 2024
Kathleen
CanadaThat we couldn't stay longer
As always. Perfection. There's a reason why this is the only hotel we stay in when visiting Banff.
Stayed in March 2024
Reviewed: 24 March 2024
Laura
CanadaAbsolutely love the beauty location of hotel ! Staff are amazing and accommodating
Stayed in March 2024
Reviewed: 20 March 2024
Noel
AustraliaNot a thing
The place was immaculate and perfectly located.
Stayed in March 2024
Reviewed: 20 March 2024
Damiana
SwitzerlandSauna and hot tub facilities were disappointing (and sauna was out of order)
good location and really nice staff
Stayed in March 2024
Reviewed: 18 March 2024
Tero
CanadaSauna was out of order.
Rooftop hot tub, distance to restaurants, parking
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content