We had a pet friendly room, and it could have used another table or second dresser for our things. Not enough surface area to set things on. Also, the pet rooms have no carpet, all hard surface (for cleaning, I'm sure!) so if your pup needs somewhere to lay down, bring the pet bed with you. We always bring ours, but we also went to Walmart and bought a couple of small rugs so our dog could walk without slipping around.

Fabulous place! It has so many features, we didn't get to use them all - spa, gym, salon, restaurant, bar... just not enough time. Staff was great, rooms clean and comfy. This will definitely be our basecamp when we travel in BC.

Stayed in November 2023

No real character to the hotel but we only needed it as a stop over and it was just right for that

It was clean comfortable and fitted in with a one night stay on our way to Banff. Staff at reception were very friendly and helpful

Stayed in September 2023

It is by no means their fault, but they door wasn’t accepting the key cards. But again, this is by no means their fault and did not turn us away by any means.

The staff were incredible and the room was stunning! It was our 5 year anniversary, and they provided us with some wine and snacks to congratulate us.

Stayed in September 2023

no complimentary breakfast

nice. upscale hotel; generous room size. good restaurant on the premises.

Stayed in August 2023

Nothing

Beautiful hotel and great food onsite

Stayed in July 2023

Only two handicap parking spots available - one in front of restaurant and one in front of the main entrance. Additional handicap spots would be nice as the one in front of the main entrance was almost always taken. Disappointing that gym facilities were not accessible for teenager under 19 years old.

Rooms were clean.

Stayed in July 2023

Breakfast choice

Stayed in June 2023

It was expensive for an ordinary room. Very noisy air-conditioner.

Our stay was comfortable. Very good windows to keep out road and train noise.

Stayed in June 2023

Mattress was not comfortable! TV was positioned so that only one of us could watch from the bed. Could not operate tv remote when using the channel guide.

Location was good - there was not a breakfast- only coffee in the lobby - and should at least have real cream , not the powdered stuff !

Stayed in May 2023

front desk staff aren’t well equipped to explain their services.

location

Stayed in May 2023

There wasn't really anything we didn't like. We appreciated the efforts to freshen up the hotel.

This was our second time staying here and it seems like they had made the effort to improve the look of the property a little. For example it seems like some areas were freshly painted and maybe the rooms were a little cleaner than before. The rooms really are a very good size, the common areas are pleasant, and we enjoyed the hot tub. We liked having coffee available at all times in the lobby. The room had everything we needed; plenty of outlets, toiletries, hair dryer. I haven't stayed in any other hotels in Cranbrook but this hotel appears to be the nicest option (at least by the way the other hotels look from the outside).

Stayed in April 2023

Rooms were not Properly insulated, We could here the Neighbors Talking. they were not talking load but we could here them.

It was a Clean Hotel, with Easy Access, I would stay there again

Stayed in January 2023

the price! $240 a night! Way too much

clean, comfortable bed, friendly staff

Stayed in January 2023

There was really nothing we didn't like. I would say that if the hotel really wanted to wow perhaps they could do a deep cleaning and face lift in the rooms. Don't get me wrong - nothing was excessively dirty or broken. Little things, like cleaning the grout in the shower and repairing scuff marks on the walls, would go a long way to impress.

The things I liked most about the hotel were the size of the room and the pool/hot tub. We had plenty of space to spread out and we really enjoyed the hot tub after being out in the cold most of the day. I would stay here again.

Stayed in November 2022

The gym. We were disappointed our teenage football player sons were not allowed to use the gym. But wow, it was so nice

location and food was good, nice esthetic hotel. pool and hot tub are dated but work fine.

Stayed in November 2022

Room is outdated and had damp/mildew-like odour upon walking in.

Good location. In room Jacuzzi was nice.

Stayed in September 2022

The location is near a road, so opening a window at night is not recommended but would be nice. (There is a airco in the room)

facilities where nice to use, nice sleeping bed

Stayed in July 2022

that it’s by the train tracks

that it’s in BC, and that they had a fountain outside there hotel.

Stayed in July 2022

expensive compared to other smaller motels.

clean, comfortable and well situated.

Stayed in July 2022

price gouging for long weekend

pool, room had comfortable seating something not available in most facilities. why do hoteliers not realize that you are tired from travel and do not enjoy sitting on your bed to converse or watch Tv

Stayed in July 2022

A bit expensive

I thought it was good

Stayed in July 2022

everything was great

rooms were clean and well laid out

Stayed in July 2022

It's somewhat overpriced for a Cranbrook hotel and although we enjoyed our stay, I'm not sure it was worth the price we paid for one night unfortunately.

The facility is new looking from the outside and includes a restaurant and a bar, as well as a gym and hot-tub. The rooms were a good size and very clean. The staff were moderately friendly.

Stayed in May 2022

view is either parking lot or train tracks.

clean, quiet and spacious room.

Stayed in June 2022