Room had ants because there were crumbs left on the floor. Phone did not work. Housekeeping was not friendly (just the one lady) she was a little rude. Door didn't close properly and seemed to be ajar at times. We were at the back end which was not very appealing.

Checking in was great and the customer service at the front desk was above. I believe it was Melanie? Wonderful service and very friendly. The included breakfast was nice (hot items).

Stayed in May 2024

The TV had a lot of static.. couldn't watch TV. Other than that a great room.

Rooms are clean, nice washroom, and the free breakfast was pretty good.

Stayed in April 2024

The bed was very uncomfortable! They need new beds.

Stayed in April 2024

Their internet was down the entire stay. Then, housekeeping kept bothering us in the morning before checking out.

It was clean enough & comfortable.

Stayed in April 2024

No hot water

Stayed in March 2024

When you ask a housekeeper for more shampoo and stuff they say we gave you some stuff the day before,but don't understand four people need more then a small Shampoo and even toilet paper.

We liked the breakfast but not that much food,need bacon and better choices..the game room was nice needs work fixing some,the bumper cars price to ride is way to much for kids..we liked the room...The ice machine needs lots of work,and also needs to get more then one cart at the front door for luggage... Very good that it's pet free..

Stayed in March 2024

Breakfast was not very impressive staff not very friendly overcooked eggs n sausage guesses heard staff say "we'll just reheat left overs for tomorrow. Missing a lot of condiments no hash browns. Area was not cleaned as guesses got the breakfast. Mess on tables n floor.if some things was empty guesses has to wait for staff to come out ... I have worked breakfast in a hotel and this is very poor staff/service Area should be keep clean Staff should be wearing gloves and a hotel shirt / name tags ..so ppl know who your staff is and smile . Food should not be left empty staff should be checking every 10 minutes. And on the floor to assist guess not in back room. staff did not wipe tables off as guess left so it was clean for next guess ... it was so sad that I was standing in line waiting to make a waffle which there was no waffles on my first day there was on the 2nd and 3rd the batter was so thick that it did not come out of the container and as I stood there and waited to make a waffle I had three guests come over and ask me if I worked there because I helped guess ...with the lids on eggs n sausage trays held them up . Help get waffle batter out by removing the lids and pouring it in to cups .. so in short your breakfast needs improvements..last year on my stay breakfast was over the moon .. . One more thing...the pool was cold ..and the floor always had puddles . No staff ever wiped up the pool area with mop throw out the day...and i almost fell down the stairs at the hot tub ...thank God I was abel to grab the hand rail. I stayed for three nights I not once got house keeping service unless I went into the hallway and asked for things for my room. House keeping should be checking on rooms that are stay overs to replenish the room

Staff was friendly Hotel was clean on arrival Guests Were friendly Price was right

Stayed in March 2024

People slamming the hotel doors late into evening and early morning was so obnoxious. Maybe get a softer closing door so it doesn’t slam It was constant Pool was good Hot tub not hot enough Was told sauna was working but it wasn’t

Front desk staff were friendly Room was good Restaurant attached was expensive- well prices were good but little charges that were not expected were pricy Like my kids asking for a Shirley temple instead of juice for kids meal- crazy it was a $5 extra charge. Never been charged extra for fountain pop or Shirley temple and she didn’t even tell me so finding out it was an extra $10 for that was off putting Ceaser was $10- that’s very expensive Gravy in a very small side cup was $2.50 I live in Toronto and don’t pay those prices. Waiting for waffles in am They should put waffle machine in a different spot because even if you wanted sausage and eggs u had to wait in same line It would be good to get an extra waffle maker because we waited over 20 min in a line up for waffles $6 a person for 4 min number cars is crazy Bowling was missing pins Air hockey timed out and usually it goes to 7 Sorry it wouldn’t let me write in the other box so I put everything here

Stayed in February 2024

It was a bit dated, and the parking wasn’t easy to get you from my room.

This was a good spot, location was close to some stores, and in the area of the casino.

Stayed in January 2024

Pillows were very thin

Room was nice and large. Bathroom was modern and clean.

Stayed in December 2023

Shower didn't work properly. Price seemed high for the quality. Coffee station in the room is inconvenient to use. The sound from the floor above was very loud.

Location , ease of check in and out. Bed was very comfortable.

Stayed in December 2023

Bathroom tub had mold. Room smelled funky.

Breakfast was good.

Stayed in November 2023

Hotel was a bit disjointed, hard to navigate and park especially when on 2nd floor, all the way in the back wasn't ideal but was at least very quiet

Amenities were great, pool and spa as well as included breakfast buffet all definitely worth having

Stayed in November 2023

Not the most sound proof room.

Comfortable bed

Stayed in October 2023

no converter for TV no key to get into room, it issues.

Stayed in October 2023

We had no room key. The system was down. So we had to be escorted to our room by hotel staff so they could open our room door with a master key.

Breakfast was good. Food was good. There were lots of tables to sit at.

Stayed in October 2023

I was promised a room with a fireplace but The FIREPLACE DIDNT WORK. when I asked for compensation, I was told theyneeded to talk to Booking. I highly doubt I will see any compensation

Cleanliness, comfort

Stayed in October 2023

The bathroom was in need of some attention - tub finish was worn, there were gouges on the leg of the vanity where the towel bat was pushed into place and the towel bar below the sink looked like a galvanized metal (the fixtures in the bathroom were chrome).

Breakfast was quite good. There was a variety of options, and the coffee was actually good. Staff were pleasant and very personable.

Stayed in October 2023

Little noisy at times but overall, not bad

The staff and General Manager were wonderful!! They did everything they could to make our stay pleasurable. Above and beyond customer service!

Stayed in October 2023

TV very unclear and very few channels

Stayed in October 2023

Location

Stayed in October 2023

Not enough handicap parking rugs on the 3rd floor needs cleaning

We were not impressed with boiled eggs looking for scrambled eggs ,sausages were over cooked potatoes not hot. Location was great pool was so refreshing.more than enough sitting areas in the pool area

Stayed in October 2023

Breakfast was very good Great value place to stay Staff very friendly. Loved seeing the Lightfoot meeting room

Stayed in October 2023

Pool is suppose to be warm, but still feel cool. Ok for adult, too cold for kids/baby. Not enough of breakfast, people have to fight for food. Hard to get hot water/tea/coffee, we are suppose to ask the server for hot water. It's not practical given the amount of people having breakfast. Waffle batter, sausage, scramble egg run out quick. Even employee try their best refilling, but cannot keep up with the demand.

Clean room, friendly stuffs, good size pool even water is little cool. It's close enough to other attraction points, it is a good choice for budget hotel.

Stayed in July 2023