A Keurig in the room. Coffee would be so much better.very

Bed was very comfortable.

Stayed in May 2024

No cold water in bathroom sink

Clean friendly staff

Stayed in March 2024

The price. And it was hard to get into the parking lot off the main road it was too busy

Didn’t have breakfast checked out early The pool was great but the hotel should offer life jackets or floaties to guests who forgot to bring them

Stayed in February 2024

we had to pay for parking. this should be free we purchased 2 teas and 1 bottle of water 20 for this very expensive

rooms were very comfortable clean

Stayed in December 2023

Expensive

Close to restaurants

Stayed in November 2023

Just regular things you would expect from a chain like this that you get elsewhere. For the price, they should at least have water in the room, I would expect to have breakfast and not to have to make choices. For the price of $30 they charge I could have twice the breakfast they force on you if I paid for it there

They charge hefty for the breakfast and then tell you when ordering you can have either a juice or a coffee but not both. Not to mention that water is handed kind of ad hoc from the goodness of their heart or when you ask. The room I am being told is not cleaned by default, one has to ask. Shampoo not replenished... the list goes on. Very dissapointing

Stayed in October 2023

Breakfast

Cleanliness of the room. Quality of bed and bed linen

Stayed in October 2023

The fact that parking charge was not in the advertised price. Cost 12$ per night to park outside in Kitchener, ON

Not very inviting environment in the main lobby and breakfast was not included , so ate elsewhere

Stayed in September 2023

Thought the Starbucks service was slow despite few patrons and sufficiently staffed.

Clean roomy comfortable room and bed.

Stayed in September 2023

Noisy air conditioner

All

Stayed in May 2023

Location within walking distance to restaurants.

Stayed in May 2023

Bed was too small, would have like an option with a King bed.

newly renovated, clean and friendly service.

Stayed in April 2023

Hard water

Nice and clean

Stayed in January 2023

no pool and breakfast

room is clean, but no pool and breakfast

Stayed in January 2023

terrible parking

close to Walmart and highway

Stayed in October 2022

it was under construction

the room was clean

Stayed in August 2022

In midst of a reno. Moving to Marriott in Dec. Time will tell.

Stayed in September 2022

When I entered in hotel with my family there was a group of people was smoking and making noise we didn’t like this should a smoke room somewhere.

Staff , location ,and it was clean.

Stayed in August 2022

The pool was much smaller than expected and the ice machines on our floor were out of service.

Great location and nice updated bathrooms.

Stayed in July 2022

Renovations ongoing. No coke machines but breakfast.

Lightly comfortable, clean, relatively quiet. Fine for me.

Stayed in July 2022

Water was shut down during the day on one day of our stay. The air conditioner was loud and the room was humid. Very dark hallways.

Location near the highway is good. Room was clean.

Stayed in July 2022

First off, the staff were very nice and helpful. The hotel itself was under renovations, this is not the problem. It said there were sleep number beds, no. The beds were comfy enough; but not what was advertised. It was not the cleanest place, I understand when you have rents things will not be up to standards, but the rooms are old, I hope this is part m of the reno as well. Also, the hotel is not close to the St. Jacob's Market and it is a little confusing getting the re e from the hotel.

Stayed in June 2022

Overall, it was very good, but the room needed a bit of maintenance. For example the bedroom door in the suite was a bit difficult to open/close because of a misalignment and the carpet likely needed replacement (old stains etc). Additionally, the pet fee was quite high ($50/night/pet) compared to other similar hotels we have stayed at. The cost for the size of the room was very reasonable. Overall, it was a clean and comfortable stay and I would stay there again or recommend it to friends.

The hotel staff were very friendly and helpful. The location was great. Parking on site and very reasonable room prices. Good value for money. Lots of little convenience items available at the shop downstairs. I would stay there again with my family and/or recommend to friends.

Stayed in June 2022

I had a king sized bed, which seemed to have two mattresses, one on each side. On one side, the mattress felt like an inflatable mattress or a waterbed, with an overly soft, wobbly feel. On the other side, the mattress was very firm. The electrical outlet was very loose, when I plugged in the hairdryer, the plug fell out, so I needed to hold it with one hand while drying my hair with the other. The metal box for the tissue was loose and fell on the floor when I pulled out the first tissue. It had one pin missing, so it wasn't firmly attached.

The internet speed was excellent and reliable. The room was spacious and had a desk with a lamp and electrical outlets, which was great. The bathtub looked recently renovated.

Stayed in May 2022