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  5. Reviews of Hotel Royal William, Ascend Hotel Collection

Reviews of Hotel Royal William, Ascend Hotel Collection 3 stars

360 boulevard Charest Est, Saint-Roch, G1K 3H4 Quebec City, Canada

#26 of 105 hotels in Quebec City

Guests' Choice

Review score

Based on 186 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    8.3

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 7 April 2024

    7.0
    Had a wonderful time n glad me and my partner got some alone time
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The construction n view was an alley….

    The rooms r beautiful

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    In business district
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The elevator was not working but I was informed after I booked. The hotel made accommodation to put us to 2nd floor to make it easy to walk up the stairs.

    Clean, great space, close to public transportation, close to old Quebec by driving - about 15 minutes.

    Stayed in April 2024

  • Reviewed: 17 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Everything was ok

    There was a renovation, but everything was good anyway

    Stayed in March 2024

  • Reviewed: 10 March 2024

    7.0
    Overall a nice weekend away, even during the hotel renovations.
    • Leisure trip
    • Couple
    • Efficiency King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Location was sketchy as there were so many homeless people who were just outside our window. They were quite loud in the middle of the night and it was difficult to sleep. We had our dog with us and we were afraid to go outside after dark. Kitchen was nice, but missing a few important articles, such as a toaster and glasses.

    Room was very spacious and clean. Hotel staff were super friendly and helpful.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    10
    Everything was exceptional, the staff very friendly and helpful. Would stay there again.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The room was beautiful , clean and very stylish.

    Stayed in March 2024

  • Reviewed: 23 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 5 nights
    • Submitted via mobile

    Adequate

    Stayed in December 2023

  • Reviewed: 11 January 2024

    9.0
    love your room
    • Leisure trip
    • Family with young children
    • Superior Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights

    location is far from old quebec

    Room is very good . I like your bathroom.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We had breakfast and for me, it wasn't good enough, we didn't have many options, the rest was wonderful.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing All was great

    I like the location and that the hotel is clean and stag is super friendly

    Stayed in January 2024

  • Reviewed: 6 January 2024

    9.0
    The hotel is perfect! The cleaniness is impressive!
    • Leisure trip
    • Couple
    • Superior Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No valet parking. The view (alot of homeless)

    It’s very clean, comfortable and quiet

    Stayed in January 2024

  • Reviewed: 30 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The breakfast was underwhelming as was the hotel lobby. But the neighborhood looks a little sketchy. Wouldn't have my teenager walk through alone. There's a step in front of the hotel that makes it hard to take luggage in. A ramp would help. Shower pressure was not great.

    The room was clean the staff was friendly and the perks of a free bus pass was an exceptionally great surprise. Location is close to activities and old city and restaurants.

    Stayed in December 2023

  • Reviewed: 27 December 2023

    7.0
    The hotel is comfortable but the location is not nice.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The location. The hotel does not have parking the near privet parking is one block away but at night is intimidating because there are drug addicts around.

    The room was comfortable. The bed were comfortable.

    Stayed in December 2023

  • Reviewed: 15 December 2023

    7.0
    Moderate hotel with large rooms and helpful staff.
    • Leisure trip
    • Group
    • Superior Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Lounge area - could add a few comfortable chairs instead of the hard breakfast chairs. Housekeeping was minimal. Heard noise in the room above.

    Large clean rooms. Great restaurants on St Joseph Street behind the hotel. Nice location to walk to town and near bus lines. Friendly staff.

    Stayed in December 2023

  • Reviewed: 14 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Amazing rooms , very spacious and luxurious

    Stayed in December 2023

  • Reviewed: 13 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night

    Thermostat needed work or better instructions

    Adequate breakfast nothing special except the coffee

    Stayed in October 2023

  • Reviewed: 21 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    All was good

    Bonus to have breakfast offered. Good location to restaurants, buses.

    Stayed in September 2023

  • Reviewed: 12 October 2023

    9.0
    the room was clean and bright the bathroom was perfect
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights

    the breakfast could have pancakes

    we checked in late and there was a night clerk at the desk help us check in. really a helpfull young man. he even came to room fix the TV hookup good staff and breakfast was also good loced the location

    Stayed in September 2023

  • Reviewed: 11 October 2023

    9.0
    Great place and would stay again.
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights

    Our room faced the alley and we heard the garbage pickup eraly in the AM. When cleaning up some spilled water, it was noted that the floors were not that clean. But the rest of the room was clean.

    We did not have the breakfast. The neighborhood had numerous places to shop and eat. Walking distance to Old Quebec city and sites.

    Stayed in September 2023

  • Reviewed: 10 October 2023

    7.0
    Honest and no nonsense. Friendly staff.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    See above.

    Location in great. Walking to the old town was easy and pleasant. It was very convenient to get public transportation. Walking to the train station was easy and straightforward with luggage. I found breakfast was no fuss, you see what you see. The room was spacious with high ceiling made the stay comfortable. The bathtub was a little slippery and the shower head needed to have the screw tightened. The rug in the room was small and caused tripping problems. The closet doors were not on track, and was not easy to open and close. Overall I had a nice stay.

    Stayed in October 2023

  • Reviewed: 9 October 2023

    10
    We were very glad we stayed
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing everything was

    Beautiful rooms in

    Stayed in October 2023

  • Reviewed: 25 September 2023

    9.0
    What a wonderfurl moments when we opened the door to our room. Beautiful, clean , spacious room!!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The breakfast was not not worth the price. Very boring and did not reflect the charm and quaintness of Quebec city. I also think that the evening desk clerks should be more knowledgeable about restaurants, distance and directions to the major attractions, , ( The day clerks were excellent and most helpful .)

    The room was spacious and so confortable. The decor of the room was wonderful...not too cluttered., modern furniture. The window was spacious and the drapes was clean and added to the decor of the room. Bathroom was perfect, clean, spacious and lots of towels.

    Stayed in August 2023

  • Reviewed: 14 September 2023

    8.0
    Overall, room and people very nice.
    • Leisure trip
    • Couple
    • Superior Queen Suite - Non Smoking
    • Stayed 3 nights

    On second evening, room with couch smelled slightly musty or maybe cigarettes. Unpleasant and a little disconcerting that our room suddenly smelled. Only two bag carts. Not enough when people are checking out. Found that price was higher than some in Old Quebec. I had booked weeks ago, but prices had changed since. Not the hotel's fault I guess.

    Desk clerk moved very slowly through check-in process, but was pleasant and did the job. He did tell us that the desk clerk coming on the next morning had years of experience if we had any questions. And that second desk clerk was very good - questions, bus passes. Breakfast staff person was wonderful. helpful and nice person. Very nice room and bed, good window darkening, fridge, big bathroom.

    Stayed in September 2023

  • Reviewed: 11 September 2023

    8.0
    Nice Hotel to explore Quebec City.
    • Leisure trip
    • Couple
    • Superior Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    The hotel has no Lobby, common areas are limited/

    Good location and accommodation to explore Quebec City. Rooms are clean and big with friendly staff always willing to help.

    Stayed in September 2023

  • Reviewed: 8 September 2023

    10
    Great stay. will recommend again
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights

    Room exceeded my expectations. Really roomy and modern and clean.

    Stayed in June 2023

Showing 1 – 25

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