4828 Highway 16 West, V8G 1L6 Terrace, Canada
#9 of 12 hotels in Terrace
Guests' ChoiceBased on 240 hotel reviews
7.5Cleanliness
7.7
Comfort
7.9
Location
8.2
Facilities
7.4
Staff
8.4
Value for money
7.6
Free WiFi
8.6
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End of dialog contentReviewed: 18 August 2023
Hailey
CanadaThe service was great. The staff is very nice and helpful. Majority of our stay was in the pool with my family.
Stayed in August 2023
Reviewed: 9 August 2023
Carl
CanadaI was working on a project and lost track of time. It was 11:15 am at check out time and the house keeper just barged in and didn’t even give me a chance to answer the door. She was very rude and acted like I was a child and I need to get out. When talking to the front desk, the clerk was telling me I was not the only one she did it to. When i was talking to the clerk the same house keeper came in to the front desk and said something to her that I did not here. She then said I am sorry and then immediately said not sorry. She just stood there staring at the poor clerk until I left. I didn’t want to make it harder for the poor woman after I left so I didn’t question what was going on. I was thinking why did this lady push for me to get out of the room to start clean and then had the time to just standing around bully the poor clerk . Someone should be looking at this situation
Was decent but high price for the room. Was high because there was an event going on in area.
Stayed in August 2023
Reviewed: 31 July 2023
Jannine
CanadaThe staff unfriendly
The restaurant Denny’s
Stayed in July 2023
Reviewed: 5 July 2023
Alice
Canadan/a
did not eat there.
Stayed in July 2023
Reviewed: 1 July 2023
Casey
CanadaRooms are dated with a patchwork finish. The price seemed high for the level of comfort and finish, even given it’s proximity to downtown. The exterior seems to be in a general state of disrepair.
The bed was comfortable
Stayed in June 2023
Reviewed: 30 May 2023
Marilyn
CanadaCant think of anything. I had a excellent stay and great meals.
Great staff,my room was spotless. The room was cool and great for sleeping.Meals were good and great prices
Stayed in May 2023
Reviewed: 21 May 2023
Lauren
CanadaThere was an old mattress in the hallway wrapped in plastic— very worrying. The floors in common areas were dirty. The room looked old and grungy and smelled funny.
Friendly staff
Stayed in May 2023
Reviewed: 14 May 2023
Christina
CanadaBe nice to have pool running like I was told it is
Stayed in May 2023
Reviewed: 24 April 2023
Linda
Canadathe room was a bit dirty the counters or table top in my room wasn’t wiped down before I checked in
the work out room was nice and clean and quiet
Stayed in April 2023
Reviewed: 17 April 2023
Darren
CanadaThe pool was out-of order unfortunately
Very friendly front desk workers, room was clean.
Stayed in April 2023
Reviewed: 9 April 2023
Danika
CanadaRoom was cold even though heater was blasted but nothing but an extra blanket can’t fix
Quiet, clean, comfortable, Queen room was bigger than expected and I paid a great price!
Stayed in April 2023
Reviewed: 21 February 2023
Thompson
CanadaThe room smelt bad and was dirty
The bed was comfy
Stayed in February 2023
Reviewed: 6 November 2022
Teara
Canadasomething was leaking in the bathroom, bed was little bit to hard, pull out bed still had someone else’s popcorn inside, front desk at checkout was rude
that dennys is just downstairs
Stayed in November 2022
Reviewed: 25 October 2022
Raymond
CanadaBathroom
Staff
Stayed in October 2022
Reviewed: 18 October 2022
Steven
CanadaNOTHING
what a AWFUL HOTEL do not book a room here .
Stayed in October 2022
Reviewed: 1 October 2022
Wilson
CanadaThe room was run down. Toilet less than clean.
Stayed in September 2022
Reviewed: 18 September 2022
Christian
Canadapaid 150 Can $ and got just the basics: thus, hardly any value for the money.
Stayed in August 2022
Reviewed: 9 September 2022
Karen
CanadaNo body on the desk at check out time . Couldn’t get a recipt for our stay
Stayed in September 2022
Reviewed: 29 August 2022
Michael
CanadaThe room wasn't very clean you could see it wasn't vacuumed well because there was big pieces of stuff on the floor also a big toenail clipping.Walls were dirty especially around the ac.Also we tried to call down to the front desk a few times and no one ever answered.The room was very small for what was charged.Also not enough garbage cans or towels.The pool was freezing cold and only got colder the longer you were in there because they had a vent to the outside open.
The beds were very small but very comfortable and we had a great sleep on them.Pillows were very soft too.It is also nice that there is a restaurant on site
Stayed in August 2022
Reviewed: 23 August 2022
Lauralips
CanadaBeds were exceptionally comfy! Pool was spotless and the perfect temperature. Will stay here every time we come to Terrace!
Stayed in August 2022
Reviewed: 15 August 2022
Kristy
CanadaClean and comfortable!
Stayed in July 2022
Reviewed: 2 August 2022
Jaime
CanadaThe staff are super friendly and helpful, Jackie and Brent went out of their way to make our stay as enjoyable as possible!
Stayed in August 2022
Reviewed: 2 August 2022
Bernhard
CanadaThe noise outside and in neighbouring rooms till early morning
There was no breakfast
Stayed in July 2022
Reviewed: 9 July 2022
Cheryl
Canadadifficult parking and turning around. should maybe get the work trucks to park at the very back area to leave more room to maneuver at the front
Stayed in July 2022
Reviewed: 1 July 2022
Mark
United Statesdirty carpet beside bed. very smoky from cigarette smells
Stayed in June 2022
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