Welcoming and kind stuff, good breakfast, good location if you travel by car.

Stayed in October 2023

I do not think they had airconditioning as there was a fan... but it was not warm when we were there... They served a swiss breakfast with bread and cuts at the table. I you like a buffet breakfast with plenty choise then you will be disappointed.,,,

Lovely location with easy access and view on lake and mountains. Excellent starting point for futher travels. The restaurant was excellent. Comfortable, fresh and clean room. Not exessively luxuriously. Very accomodating and friendly staff.

Stayed in August 2023

The room was very clean and the bed so comfortable . Staff friendly and available.

Stayed in August 2023

A kettle to make Tea / coffee in our room would have been a useful addition.

Location with garage to store our mountain bikes. Light airy bedroom with plenty of space. comfortable bed. Excellent Dinner. Helpful staff.

Stayed in May 2023

Expensive for the room but Switzerland is an expensive place to stay.

Location near the lake was lovely. Breakfast was good and staff helpful. Small park for the children was nice and allowed the little one some space to run aroud.

Stayed in August 2022

the room was very nice. The evening meal was very good, although I found it a bit pricey. The road below is quite busy. The breakfast good. Overall it went well. The parking lot is very large. Pity that there is no shelter for motorcycles 😜

Stayed in July 2022

our room is a little small. it was hot and we needed to open our window and it was a bit loud because of the restaurant downstairs.

very clean. well equipped. nice view of the lake.

Stayed in June 2022

Wonderful hotel really in front of the lake. Amazing staff very helpful and friendly that really make you feel like at home. Incredible food for dinner, it was a memorable dinner in front of the lake. A place to enjoy and return many times.

Stayed in July 2022

Basic rooms (not the room pictured on booking), basic bathroom.

Convenient location, clean room, friendly staff, nice terrace views.

Stayed in July 2022

I had a package sent to the hotel for my travels. I had forgotten to ask for it at check-in. The next morning, there were some language issues explaining what was needed. Eventually, the chef drove over on their morning off to retrieve my package from a locked office. It was kind of them but took some extra time from my day. It was mostly my fault.

Staff was very helpful. Dinner was great, dessert was fantastic. Room was clean. Had everything I needed. Even though my room was above the dining room I couldn't hear any noise and the patio and road weren't even loud with the window cracked open.

Stayed in July 2021

Also, when people do not have cars, and are travelling by train, one is left with the only option of walking from Giswil to your place, which is about a 30 minute walk. On a hot day, with extra things to carry, it is really not the best way to arrive at your destination. Perhaps you can think of a solution where you can coordinate a shuttle, at least once a day, or offer to have a taxi available at a certain time, just once a day. Your check in times could coordinate with these pick up times. The cost of a taxi is only twenty francs, but if it shared with others, it is not a big or extra expense. It adds a lot to the overall experience.

The breakfast unfortunately did not match together with the dinner the night before in the restaurant. I was quite disappointed that there was no buffet, and that food items were just brought to the table without asking us what we wanted, such as the cold meat and cheese plate. And coffee could have been brought in a small carafe, with real milk as well. There was no fresh fruit or yogurt either. Also, I do not understand why they asked what time we would like breakfast the night before. People wake up when they wake up. It is not a private home; it's a hotel, and the breakfast times are listed on the prospect. The staff was an hour late. When it says 7am, someone needs to be there at that time, customers or not. The bread, and buns were not very fresh, or they really need to find a new bakery. I am very fussy as I cook a lot at home, so my standards are quite high, but one pays almost 200Fr. for a small room, so the breakfast which is included is important to get right. If you want to continue in this way, offer a lower room price, and make breakfast extra, so people can choose, and make it clear what is on offer before. Most people like to start their day with a healthy and substantial breakfast, especially when travelling. I had asked about having some eggs, but after saying she would ask ,the subject was not brought up again. While eating breakfast, another gentleman told me that he was also disappointed. I really think you need to make some positive changes. It reflects a lot on the overall experience. I enjoyed the night away, but would not come again, or really recommend the place to others. Constructive criticism will improve your sales.

Stayed in August 2022

No Elevator....and nothing much to explore in the Surrounding areas of the hotel. Breakfast was good....but I guess limited Crossaints & Bread because of the Off Season..but thats ok. Room & Bath area was a little conjusted....elbows keep ramming into the glass door as u bathe.

I liked the Train passing by the Hotel every now and then.....not always we get to see this....and it was not a noisy train. Staff were very sweet and accommodating. It was Off Season so we brought our own food & the Hotel heated it up for us & provided us Plates 🍽 & other cutlery. Vehicle Parking area was good & empty ....again I guess because of the Off Season. The Sweetest Land lady provided us very nice soft extra Blankets on request....God Bless her Abundantly ❤.

Stayed in November 2021

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Stayed in October 2023

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Stayed in July 2023

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Stayed in May 2023

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Stayed in December 2022

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Stayed in August 2022

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Stayed in July 2022

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Stayed in July 2021

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Stayed in August 2021

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Stayed in August 2022

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Stayed in August 2022