120 New Gower Street, A1C 6K4 St. John's, Canada
#11 of 20 hotels in St. John's
Guests' ChoiceBased on 313 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.5
Staff
9.1
Value for money
8.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Holly
CanadaIt is pricier than some other hotels in the area.
Location is top notch! Being next to the convention center, where our event was, was very convenient.
Stayed in March 2024
Reviewed: 5 May 2024
Mike
CanadaOther guest with children running laying in hallways Chips all over floor We were moved and it was great after that
Stayed in April 2024
Reviewed: 8 April 2024
Luis
United StatesThe food variaty for breakfast is limited.
Rooms have a lot of space, the bed is comfortable with good TV and clean. The menu for the room service offers good variety of food. It has its own starbucks. Big parking lot and is included in the room price.
Stayed in February 2024
Reviewed: 29 March 2024
Saunders
CanadaConfusing to walk around and find room
Room, location, pool, view
Stayed in March 2024
Reviewed: 7 March 2024
Justin
CanadaMain entrance is a bit confusing if you haven’t stayed here before
Stayed in March 2024
Reviewed: 14 February 2024
Rita
CanadaThe pillows were so soft we hardly got any sleep on them
Loved the cleanliness and quality of the hotel
Stayed in February 2024
Reviewed: 12 February 2024
Jennifer
CanadaParking was $15 per day as well as taxes. I spent a little over $40 on parking for 2 days which was a bit steep, considering parking is normally free or included in the price at a lot of other hotels in St. John’s. As well the menu for room services did not have a lot of options and was pricy for the portion sizes.
The staff was very friendly and considerate and the rooms were tidy and clean.
Stayed in February 2024
Reviewed: 15 January 2024
Derrick
CanadaThe fridge didn't work in our room.
Overall the hotel was great and accommodating.
Stayed in January 2024
Reviewed: 8 January 2024
Jennifer
CanadaRooms were outdated, bathtubs looked ancient
Staff were excellent, everyone had a smile. Lobby, etc was gorgeous and decorated very tastefully for Christmas but the rooms although very comfortable and clean, were outdated. Would definitely stay again though!
Stayed in January 2024
Reviewed: 19 December 2023
Donna
CanadaNo Pepsi
Excellent
Stayed in December 2023
Reviewed: 11 December 2023
Barbara
CanadaEverything
Stayed in December 2023
Reviewed: 2 December 2023
Paula
CanadaPool area needs updating
Comfortable Pool very clean
Stayed in December 2023
Reviewed: 19 October 2023
Don
CanadaCheck in poor, couldn't find my reservation. At long last, found it BOOKING spelled my name wrong. How can you miss spell SMITH?
Breakie OK but $50 for buffet bit much.
Stayed in October 2023
Reviewed: 28 September 2023
Douglas
CanadaParking is a bit inconvenient but not a deal breaker
Location is very convenient to downtown with its restaurants and pubs. The new Majestic theatre is close and we loved that.
Stayed in September 2023
Reviewed: 6 September 2023
Chris
CanadaTV channels were not great, not much to choose from. Female bartender in the evening was not friendly.
Room was very clean and well maintained, staff were great. Loved the swimming pool, hot tub and sauna.
Stayed in September 2023
Reviewed: 29 August 2023
Terry
CanadaBed was very comfortable. The room attendant was excellent. The location was perfect and the outdoor parking was very good & convenient.
Stayed in August 2023
Reviewed: 29 August 2023
Green
Canadabed was nice. Location was good. Staff was pleasant
Stayed in August 2023
Reviewed: 15 August 2023
Sharon
ThailandNo maid service on Sunday. Restaurant food was fair, and overpriced.
Beds were extremely comfortable. Staff was helpful
Stayed in August 2023
Reviewed: 1 August 2023
Sharon
CanadaThe carpet in our room was old and dated. The price was high.
Convenient location to downtown, staff very friendly
Stayed in July 2023
Reviewed: 16 July 2023
Kaya
South AfricaSauna was out of order.
View of harbor and close walking to downtown sights.
Stayed in July 2023
Reviewed: 15 July 2023
Melanie
CanadaThe hot tub was out of order, and the entrance was a little hard to locate. It is at the back of the hotel tucked away.
Room was nice and clean bed very comfy. The view we got was great. The cleaning staff was really nice on our floor and hotel was really nice and quiet. Well located to bars, restaurants and shopping by walking.
Stayed in July 2023
Reviewed: 27 June 2023
Patricia
CanadaNothing.
Great location!
Stayed in June 2023
Reviewed: 19 June 2023
Zoe
United KingdomPool area and facilities were slightly tired and could use updating
Good location, nice bar, breakfast
Stayed in June 2023
Reviewed: 18 June 2023
Kathleen
CanadaLoved there was an on site really good restaurant.
Stayed in June 2023
Ascona, Switzerland
Castellón de la Plana, Spain
Porto Seguro, Brazil
Hurghada, Egypt
Xanten, Germany
Yakushima, Japan
Ko Lanta, Thailand
Safranbolu, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content