Nothing

Room was lovely. We ate dinner and breakfast the next morning. Both made our stay even more enjoyable

Stayed in March 2023

friendly staff, comfortable, convenient to restaurants and shopping, quiet room

Stayed in March 2023

I always love coming to stay at the Lord Nelson. The building itself is gorgeous, especially the lobby, and there’s tons of bars and restaurants nearby. I literally just walked across the street and had an amazing meal at an Italian restaurant. Customer service is amazing too!!

Stayed in March 2023

older hotel. room was very small

location

Stayed in February 2023

The comfortable suite was the ideal option for our stay. Luggage storage and wardrobe space insured clutter free relaxation space along with the kitchenette faciliity.

Stayed in December 2022

Elevators need to be refreshed as well as the bathrooms

The bed was super comfortable and the location and building is magnificent

Stayed in December 2022

The bathroom was a little dated but adequate and functional

Very spacious room. The bed was very comfortable and there was plenty of storage space

Stayed in November 2022

The restaurant was tired.

The location was great! Room was comfortable. Staff quite pleasant. 😊

Stayed in November 2022

I booked the Classic King Room after reading reviews that the Double Room was too small. The room turned out to be great, but the bathroom was too tiny and that - along with other minor inconveniences (such as not having breakfast included with the rate, the courtyard ‘view’, etc) - made me feel like it wasn’t worth the money I was paying. To their credit, they moved us to a different room when I said I was unhappy (see what I said about friendly and accommodating staff), but this was after we’d spent 2 nights already in the other room (which I wish we hadn’t been put in to begin with)

The staff were friendly and accommodating; location is excellent and there are many interesting things to do and see nearby (you don’t need a car to get around the area); liked all the toiletries on offer; liked the towels and bed linen; loved that the wifi was excellent enough for me to work and handle zoom calls from my room; enjoyed the view from my second room (see explanation below); loved the charm of staying in an old hotel (for some reason it makes me recall some historical fiction books I’ve read)

Stayed in October 2022

The rooms are overpriced (+400€ for 1 standard queenroom night without breakfast) my room had a rooftop view with technical equipment on it. Elevator issues so long waiting times to get up/down. And as a detail: the lowest quality toilet paper at these room prices are a no-no. I would value the room more in the 200-250€ range (frequent traveller experience).

good location with on prem parking. staff was very friendly and did all they could to be flexible.

Stayed in September 2022

Great location. Suite provided a great home away from home during our stay.

Stayed in September 2022

the bathroom was tiny and outdated. For the price we paid, the suite was disappointing

across the street is the public garden which was outstanding. Nearby restaurants were good and most attractions were nearby

Stayed in September 2022

paper cups and wooden stirrers not environmentally friendly in 2022. why not use cups?

spacious clean rooms. able to get late checkout at no extra cost. very convenient for public gardens & citadel.

Stayed in September 2022

Very expensive. Parking was expensive. Maybe it's me, but I found the desk staff to be...not very friendly. I.E. Waited 3 mins for a desk clerk to hang up on a personal call.

Nice old hotel in a good area. Clean and comfortable. Parking was convenient.

Stayed in August 2022

Comfort beds, elegant hotel, central yet quiet

Stayed in August 2022

Beautiful hotel. Comfortable beds. Nice sized room. Walkable distance to downtown/waterfront area. Great local coffee shop few doors down. Across the street from beautiful botanical gardens.

Stayed in August 2022

n/a

We liked the location and the cleanliness. Most of the staff was very welcoming and pleasant.

Stayed in August 2022

Friendly staff… central location

Stayed in July 2022

Air conditioner did not work well, though there was efforts to fix. old hotel so small bathroom.

Great location, good food and pleasant staff.

Stayed in July 2022

The food in the restaurant could have been better, one of my meals seemed microwaved and another wasn’t hot.

The staff was great! They were very friendly and always helpful.

Stayed in August 2022

We feel check in was a little chaotic and more system orientated than people centred.

Great location. clean and comfy friendly bar staff and we had a really good streak.

Stayed in August 2022

Spacious, comfortable and quiet at night. Cleaning ladies were very good every day.

Stayed in July 2022

Rooms are small but lovely I understand that is due to the historical value

The location was perfect and enjoyed the outdoor patio

Stayed in July 2022

Unfortunately it costs extra for parking but it is in a parking centre next to the building so convenient.

Quite large rooms. Friendly helpful staff. on site parking.

Stayed in July 2022

We often had to ask for things for the room, coffee ext

Nice hotel, older but comfortable and renovated rooms. Rooms facing Public Gardens can be noisy due to traffic. Pretty good location , we walked everywhere but definitely need to be in good shape as it is quite a walk to the waterfront ect . Would stay here again though .

Stayed in July 2022