the pool & hot tub not working and the pass they have is not for next door but like a 15 min drive away 😓

Everything but the pool and hot tub issue. Staff and hotel (room) is amazing!! Restaurant was great too :)

Stayed in March 2024

Restaurant closes at 9. VERY limited late night menu

Beautiful location and room. Exactly as expected. Expensive but worth it for an occasional splurge.. Will go again sometime.

Stayed in March 2024

Heater was broken

Food and drinks were fantastic

Stayed in January 2024

The hot tub was not clean-front end staff rectified situation quickly. Gym could use updating.

Beautiful view from room ! Lovely walking areas around golf course!

Stayed in October 2023

The sheets were quite scratchy and the climate control very poor. The room was very warm (23°) and my only option was to turn the heat on/off, which is nearly useless in a long skinny room surrounded by other hot rooms. I couldn't turn on A/C in the winter months. I opened the doors all the way for hours to get it to cool to a temperature comfortable enough to sleep.

Lovely building, with recent renovations, meeting space was great, bathrooms were clean and catered food was very good. Staff were lovely and responsive. Parking was easy. The room was bigger than expected with a kitchenette and separate bath tub and shower. The TV was huge!

Stayed in November 2023

Only 1 dressing gown for 2 persons per room and no slippers at all. Not up to 5 star hotel standards. And this for all the 3 bedrooms I booked

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Stayed in August 2023

How far the location is. It was nearly impossible to get an Uber or taxi. The hotel doesn't have a shuttle service which is unfortunate considering they're located secluded from everything. It took us over 45 mins to get a ride back to the hotel from the Stadium which is only 10 mins drive but over 1.5 hrs walk.

Beautiful hotel up in the mountains. Chic hotel, very clean and classy. The staff are super friendly and helpful. The front desk manager Mark was amazing. He went above and beyond to help us out and made our stay an amazing experience.

Stayed in August 2023

I thought that having to pay $25.00 for parking our car for the evening as a guest was a little in access.

Stayed in July 2023

Amazing views, friendly staff and good food

Stayed in June 2023

No free amenities even while being a guest- pool is $45 pp per day, tennis $15 pp (much more reasonable) but still not included. Golf is very expensive too. So to be up away from the city, despite its pretty setting, and charged for everything while being a guest is a major turn off. We’ve been here several times but don’t think we will stay there again because of this. Pillows were super soft, my neck hurt every day. Not the Westin pillows I’ve had in the past.

It’s in a beautiful setting. Rooms are large. The restaurant has a gorgeous view and good service and food.

Stayed in June 2023

There is something to do for him and her. The Nicklaus design golf course to challenge his mind and body. The Amatista spa (Amatista Signature Treatment—I highly recommend) is for her to get a break from busy life and because she deserves a much needed pampering 😁. I have spent my birthday at Bear Mountain a few times. We have a few drinks in the bar/lounge, then order in and spend a wonderful evening in our suite/balcony with a few friends. I mean, just look at that picture. You can’t help but stop-and-stare while sipping whisky or wine.

Stayed in April 2023

that pool was in another building

it was very clean it was wonderfully update since last time I stayed few years back

Stayed in March 2023

Noise from nearby construction site

Courteous and professional staff

Stayed in April 2023

I found the room doors to be very loud when closing, so I was woken up most mornings to the sound of doors slamming (pre 6am).

The room was comfortable and spacious, and very clean. I found the staff to be very friendly and helpful.

Stayed in September 2022

no smoking or vaping on the balcony

the balcony was nice and pillows were great, they also allowed me 30 mins extra before checking out.

Stayed in September 2022

Need to request service for getting the room cleaned up....should advise guests of that....staff happy to accommodate

Beautiful spot, friendly staff. Dining experience was excellent

Stayed in September 2022

the restaurant m, the attention was super slow.

beautiful hotel, comfortable room, incredible view!

Stayed in August 2022

The people on our floor partied till midnight until I called into the office just mins later it was quiet. Otherwise we had a good time.

Stayed in July 2022

would be great if it had a swimming pool or spa. please do not charge for parking.

great location, gorgeous lobby, modern rooms

Stayed in June 2022

It just needs a little upgrading. The furniture seemed outdated compared to the rest of the hotel.

The lobby was much nicer than the rooms. We didn't eat at the hotel.

Stayed in June 2022

Shower looks nice but the water preasure on the hand wand is poor and the floor is slippery, would have liked to have someone to have restocked the water, coffee and towels without asking everyday and our fridge was not working properly it would either freeze water or not cold enough.

Breakfast was very good all around, good food and service, beautiful restaurant. Very nice comfortable beds, nice room huge TV.

Stayed in June 2022

i quite particularly would like to see a member of the staff welcome their guests as they disembark from their vehicles at the entrance and offer porter or valet services if desired. we were there for a one night stay right after our wedding, prior to our honeymoon trip. its quite awkward for us to be in my suit, and for my bride in her wedding dress, waiting outside the doors for a porter to greet us and offer to take our bags. i saw that theres a podium set up up front, so its not unreasonable to conclude that there usually is a staff member positioned there. it took us a couple of minutes of waiting outside before deciding to walk in and ask if there are any porters available, and was only told “no” without offering any alternatives to help relieve us of our bags. we were not offered any carts either or made aware of the location of where to get one.

i like the little touches that tells guests the amount of attention to detail applied on the property. it succeeds at making guests feel at home away from home. the property was succesful at promoting the rest of their brand, such as the amazing amatista spa products in the shower, but not in an overly pushy way. the standard hotel cliches of ringing the front desk to being up more towels also doesnt apply to this property. there was more than plenty of creature comforts available to guests.

Stayed in June 2022

Common area was to bright and cold looking!

Stayed in June 2022

Amenities in a separate building

My wife and I spent only 1 night here so we weren't able to fully explore everything. The dinner at Calypso was spectacular! The room was beyond expectation and service was second to none.

Stayed in June 2022