Baytursynova Street 104, 050022 Almaty, Kazakhstan
#48 of 192 hotels in Almaty
Guests' ChoiceBased on 167 hotel reviews
8.5Cleanliness
8.6
Comfort
8.5
Location
9.1
Facilities
8.4
Staff
9.0
Value for money
8.5
Free WiFi
7.9
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End of dialog contentReviewed: 20 May 2024
Isabel
GermanyClose to metro station, very good breakfast as buffet
Stayed in May 2024
Reviewed: 7 May 2024
Chauhan
IndiaEverything was FAB! Nothing was there to dislike
Google One of the best hotels we have stayed so far. Everything is great about this property. Amazing location, professional and kind staff. We totally recommend this property to everyone visiting Almaty. Special Shoutout to Bakhodur and Таньоз Омар (restaurant staff) for being helpful throughout. They deserve all the appreciation and love. Please pass out regards to them and other staff too. kudos ! :)
Stayed in May 2024
Reviewed: 30 April 2024
Javed
United Arab EmiratesSmall bath room.
Clean and good size room. Central location friendly staff.
Stayed in April 2024
Reviewed: 22 April 2024
Koen
Netherlandsleaving
location is perfect, about a 2 minute walk from the metro. The reception staff were lovely and the breakfast AMAZING. Definitely come here again when I'm in Amaty.
Stayed in April 2024
Reviewed: 19 April 2024
Charlyn
United Arab EmiratesNone
A lot of restaurants around, very accessible and near to the tourist attractions
Stayed in April 2024
Reviewed: 18 April 2024
Erick
FranceVery kind team and facilities at the check in. All necessary in the bathroom even teethbrush package,bootle of water+ kettle (coffee, tea) Tasty full breakfast
Stayed in April 2024
Reviewed: 18 April 2024
Christiane
United Arab EmiratesAbsolutely scrumptious.
Stayed in April 2024
Reviewed: 15 April 2024
Rose
United Arab EmiratesNo lifts
The location and the flexibility
Stayed in April 2024
Reviewed: 15 April 2024
Heather
United StatesThey were painting during our stay so the room smelled strongly of paint. Our scheduled airport pickup never showed up after waiting for more than an hour we went ahead and paid for an airport taxi. Outdated bathrooms and expensive laundry service.
Good location 5 minute walk to the nearest metro station. The breakfast was delicious. The room was spacious and warm.
Stayed in April 2024
Reviewed: 15 April 2024
Bryan
United Arab EmiratesNothing specific
Location was perfect specially if you will be going to a tour. The pick-up point is literally outside the hotel. There’s a small supermarket next to the hotel and metro station is close by. Breakfast was delicious in Julia resto bar with a lot of options to choose from. Room was cozy with comfy bed to rest after a full day tour.
Stayed in April 2024
Reviewed: 13 April 2024
Dan
United KingdomThe breakfast was incredible!
Stayed in April 2024
Reviewed: 2 April 2024
Susan
United Arab Emiratesfood selection
room, staff
Stayed in March 2024
Reviewed: 29 March 2024
Limin
ChinaGood location. Good food.
Stayed in March 2024
Reviewed: 14 March 2024
Gene
United StatesThe staff was very helpful and accommodating.
Stayed in March 2024
Reviewed: 27 February 2024
Deepak
IndiaThe staff could be more polite, none of them talk English.
Location
Stayed in February 2024
Reviewed: 18 February 2024
Norov
JapanIt is definitely worth the cost. We loved so much the breakfast!
Stayed in December 2023
Reviewed: 13 February 2024
Andrew
United Arab EmiratesStairs.
Location. Bus stop is just in front of the hotel. Metro is also very near. Rooms were regulary cleaned. Breakfast has variety of options. The GM Ms. Elvira speaks English whis is a plus. Highly recommended hotel.
Stayed in February 2024
Reviewed: 12 February 2024
Samgar
KazakhstanThere are only 2 floors, but it is still uncomfortable to lift luggage through narrow staircase
Everything. It was clean, we had a big bathtub, and breakfast was wonderful
Stayed in February 2024
Reviewed: 7 February 2024
Atharva
IndiaThe Wi-Fi is unreliably slow. There are no elevators at the property so carrying luggage is a bit inconvenient.
Clean rooms and washroom, very welcoming staff, room cleaning was done everyday, located close to Baikonur subway station, walkable from bus stations and eateries. The room was comfy, the breakfast spread was decent and delicious. Reception available 24/7, check-out was hassle free and quick even in early morning hours. I was able to communicate with the staff using translation apps, language was not a barrier.
Stayed in February 2024
Reviewed: 23 January 2024
Misha_l
BelarusThe wi-fi connection was not good at all, at least in my room it wasn't good for sure. I ended up using my mobile data.
The hotel is conveniently situated 2 minutes walk from Baikonur metro station. Lots of places you can actually reach on foot. The breakfast was abundant and very good. You can order food in your room from the restaurant Julia on the first floor, the food and the service are great. The prices also seemed really good to me. The room was cleaned every day unless I asked them not to. Every day they also brought water, tea bags, etc. There is an electric kettle in the room.
Stayed in January 2024
Reviewed: 16 January 2024
Denis
JapanSome of the facilities were broken or not functioning properly (shower height and angle wasn't adjustable, toilet door wasn't closing properly)
Great staff, great breakfast, clean and cozy room
Stayed in January 2024
Reviewed: 1 January 2024
Samir
United Arab EmiratesVery helpful staff
Stayed in December 2023
Reviewed: 1 January 2024
Samir
United Arab EmiratesAll the staff were very helpful
Stayed in December 2023
Reviewed: 8 December 2023
Markus
Austria"Real" coffee for breakfast was missing and rooms would require slight refurbishment (even though everything was working fine and also clean).
Location is good with metro nearby, city center within reach to walk. Breakfast in general OK, staff was helpful as expected.
Stayed in November 2023
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