50 Norfinch Drive, North York, M3N 1X1 Toronto, Canada
#99 of 114 hotels in Toronto
Guests' ChoiceBased on 671 hotel reviews
6.6Cleanliness
7.2
Comfort
7.3
Location
7.0
Facilities
7.0
Staff
7.6
Value for money
6.5
Free WiFi
8.3
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End of dialog contentReviewed: 14 May 2024
Ejiet
United StatesOur bathroom drainage had to be repaired.
Breakfast was good although we had to pay for it.I thought my booking included Breakfast. Lovely service. Location was appropriate not far from our wedding venue.
Stayed in May 2024
Reviewed: 4 May 2024
John
United StatesHad to pay for breakfast
Stayed in April 2024
Reviewed: 29 March 2024
Naranjo
ColombiaThe people at frontdesk wasnot kind and friendly
No Coffee in the room the swxon day. The lady came to cleaning up the room and didnot do completed. No beds organized, no sugar, no Coffee
Stayed in March 2024
Reviewed: 3 December 2023
Erabhahiemen
Canadanothing
all went well
Stayed in November 2023
Reviewed: 19 November 2023
Zimbert
CanadaMy room had this cigarette smell like if someone was smoking in there before.
Stayed in November 2023
Reviewed: 17 November 2023
Linda
CanadaRestaurant not available for Sunday dinner
Room
Stayed in November 2023
Reviewed: 22 October 2023
Katie
CanadaRoom was a bit small
Staff location and comfortable beds
Stayed in September 2023
Reviewed: 7 October 2023
Stephen
CanadaThe hotel was in a location where I felt isolated, there were no restaurants, stores that I could walk to! The toilet paper in the room was too thin, you could put your fingers through it even wadded up!
Registering, the room, the indoor swimming pool, and exercise room. All of this I liked!
Stayed in October 2023
Reviewed: 25 September 2023
Furkan
TurkeyHousekeeping service
Comfortable beds, wide bathroom
Stayed in September 2023
Reviewed: 9 September 2023
Wiz
CanadaThe comforter had multiple holes in it. Instead of replacing it, they put a covering on top. The food in the restaurant was not consistent. I stayed for a week and ordered the same item. They were never the same...sometimes very good, sometimes not so much. Also, their internet was often down so meals were charged to my room rather than me paying in the restaurant. The air conditioning was also broke in the restaurant during a heatwave (40 degree celcius). Had to eat in my room. They also were paving and painting the parking lot so I had to park in the back. This was not a huge inconvenience but they should have offered a reduced rate given everything that was happening. They charged full price!
In the roon, the mattress was very good and the pillows were better than most hotels. The attached restaurant offered a 15% discount.
Stayed in September 2023
Reviewed: 21 August 2023
Traci
United StatesIce machines not working or available on any floor but one Elevator malfinctioning
Staff great Long pool hours
Stayed in August 2023
Reviewed: 16 August 2023
Alexander
CanadaSome features need inspection/repair. Ice machines on a couple floors are down. Shower heads need replacements due to adjustments not working. Some litter in areas could be better maintained. Rooms need better inspection prior to a guests arrival, or cleaners need to triple check a room before considering the task complete. The pool area needs inspection as well. The back stairwell can use some repairs. Other than those features everything else met my standards as a customer.
The service was great, some small features need inspection/repair but other than that it was a fantastic experience. I can tell no matter how busy the place gets the staff are very happy to help. Definitely a future stay for any occasion in Toronto. Thanks Best Western for having us, we appreciate the business.
Stayed in August 2023
Reviewed: 18 July 2023
D'andra
United StatesLocation
Stayed in July 2023
Reviewed: 17 July 2023
Kirsten
CanadaRoom was a little run down, needs updating
Location
Stayed in July 2023
Reviewed: 12 July 2023
Jiri
CanadaI was charged twice for my room.Now it is a month and I still can't get my refund. They are very arrogant on the phone hang up on me or put me on hold but no answer.
Stayed in June 2023
Reviewed: 2 July 2023
Yuka
JapanNot clean
Pool is goood
Stayed in July 2023
Reviewed: 29 June 2023
Sean
CanadaThe mattress in the pull-out bed was not acceptable. It was too thin and the coils were too hard to sleep on. I would expect a much better mattress for the price paid.
The pool & hot tub, air conditioning, room size and master bed.
Stayed in June 2023
Reviewed: 28 June 2023
Elizabeth
CanadaWhen I went to open the pullout couch bed, I noticed dried up rice all over the sheets and the actual sheets were rumpled up like they had been used but not changed. I called down to the desk and was told it would be cleaned and changed. A few hrs later as we were leaving I mentioned it again and the kind gentlemen behind the desk told me that it would definitely be taken care of when I got back. We came back and the clean sheets were just left on top of the dirty and used sheets still on the bed. Went downstairs as it's almost midnight to ask why the bed hadn't been made up and cleaned off and the first guy tells me that I can just take the sheets off and leave it outside my door! I Said oh I'm supposed to do your workers job for them? Was not impressed with that guy...the earlier guy I dealt with came over and provided the proper customer service and apologized and offered to do it himself. So basically2 workers did not do their job of making my experience a positive one. The other worker made up for their rudeness with his great customer service. Hotels are suppose to provide cleanliness to their patrons and obviously the person who cleaned that room has no pride in making sure she does a good job.
It was very close to our venue and the building itself was fine. We weren't there for too long so didn't use any of the facilities.
Stayed in June 2023
Reviewed: 27 June 2023
Izatt
CanadaThe first day the hot tub wasnt filled. Little disappointed.
I loved the beds! Staff were exceptional.. Enjoyed it very much! Thank you!
Stayed in June 2023
Reviewed: 5 June 2023
Alys
CanadaThe operation hours of the restaurant. We wished having an earlier breakfast (7:00 am).
The room and the breakfast
Stayed in May 2023
Reviewed: 29 May 2023
Norman
CanadaBreakfast was very fine.
Stayed in May 2023
Reviewed: 25 May 2023
Germaine
CanadaThey didn't clean the room we were there 2 nights
They let us book in early
Stayed in May 2023
Reviewed: 22 May 2023
Fitsum
EthiopiaFurniture could have been in an acceptable condition, there is no drinking water,...
I didn't eat breakfast
Stayed in May 2023
Reviewed: 11 May 2023
Rodrigues
BrazilRoom service, Dirty room, Bedsheets were with stains when we check-in. Broken chair in the room
Staff nice and helpful Suprya very polite person helpful aways welcoming
Stayed in May 2023
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