Very friendly and helpful staff. Very nice breakfast.

Stayed in September 2023

Bed too soft for me.

Breakfast, swimming pool, staff and the free transport card.

Stayed in September 2023

Nothing

Everything, staff were amazing, we had a pass to the pool and the spa and both were fantastic. Breakfast was a treat, everything provided, excellent choice. Stay for 2 days and you can enjoy the bus, train and the mountains free of charge, called the Engadine pass which is wonderful.

Stayed in September 2023

Nothing, if one dares to say so “shampoo and conditioner “

Location and Staff are very kind

Stayed in September 2023

-

A great location, close to everything in Pontresina A rich and delicious breakfast There is an amazing view from the 4th floor rooms Perfectly clean A free pass to Bellavita's pool and spa (indoor and outdoor pools, outdoor Jacuzzi, lovely spa area) Engandin card (free regional public tranaport)

Stayed in August 2023

Uphill hike from train station - though a longer, less steep option was available. Taking the bus to Pontresina Post (as was suggested to us by the manager) was a great alternative for our arrival with baggage.

Everything! Friendly, very welcoming and helpful manager and staff. Pontresina was a very clean alpine city with full flower boxes everywhere - so lovely! Good dining options and lots of activities nearby.

Stayed in July 2023

Nothing!

We loved the warm welcome and the exceptionally warm response from all members of staff. The breakfast was one of the best we've ever had. In terms of service, it felt like a 5 Star hotel rather than a three star. Pontresina itself is a warm and friendly place with lots to do and see.

Stayed in June 2023

The staff always remember us from previous visits and are extremely helpful and polite. The hotel is perfectly situated and has absolutely everything you need, including the lovely pool and spa.

Stayed in March 2023

Room was extremely hot during the night. The double bed was actually two individual beds that were not joined in any way leading to a gap forming over night. how this was corrected by the staff once they were alerted to it.

Very friendly and helpful staff, great location and breakfast. Direct access to the local spa and pool.

Stayed in February 2023

A tiny bit of lag of the wifi.

The room, location, cleanness, services, staff helpfulness and kindness were above expectations. The access to pool and spa was the cherry on the top. We had a great time there! The location is also nice in the center of the village with many options to have a coffee/lunch/dinner/drink nearby. Great view of the snowed mountains. We got a free bus ticket by the hotel for the whole region valid throughout all the days of our stay there.

Stayed in December 2022

Very friendly staff & delicious breakfast. The shuttle service to and from the station and the Engadin card were very useful, too.

Stayed in August 2022

No complaints

Good views from the room Helpful staff Good breakfast

Stayed in September 2022

There could be 2 coffee machines in the breakfast room, 1 was not enough, there were always a line

The spa, the breakfast, the lovely staff, shuttle service, the mountain pass!!! I did not want to leave

Stayed in August 2022

Exceptionally friendly and professional staff. Proactively supported with all aspects of our stay, such as restaurant reservations and spa treatment.

Stayed in August 2022

Everything was perfect. Breakfast, location, staff at the reception, and the spa was phenomenal.

Stayed in July 2022

Room faced the street and it was sometimes noisy when the window was open. Since it was quite hot and there was no air conditioning, we needed the window open. Next time I would ask for a room that did not face the street.

Really nice place, stylish decor, very helpful staff, excellent breakfast, bar on premises.

Stayed in July 2022

that we didn't stay longer!

The room, the breakfast, the spa which is directly connected to the hotel! Great location and great staff, super friendly and helpful!

Stayed in July 2022

No blackout bedroom curtains Only few free parking available, garage lot is 18 CHF per day

Spacious room Indoor and outdoor pools included, direct access from the hotel

Stayed in June 2022

The Swimmingpool which can be used as part of the hotel booking only opens at 10 am which is a shame. The bed was very hard!

The staff was extremely helpful with everything…the location is fantastic! It was very clean and comfortable rooms

Stayed in July 2021

info said it was just across or next to the main train station. in fact, it's a 10-15 min walk and we had large suitcases, a very early train and lots of cobblestone streets on the way. False advertising Also, the front desk person was clueless about local restaurants, getting a taxi, finding a bank, and when I left my phone she didn't bother to call my room. Then the front desk closes foro much of the evening and early am Quite disappointing! Room was small but fine

Stayed in September 2021

We (including staff) couldn’t make wifi work for foreign numbers (as provided by Swiss Post and requires sms receipt on roaming phone etc)

Nice rooms & service

Stayed in July 2023

We (including staff) couldn’t make wifi work for foreign numbers (as provided by Swiss Post and requires sms receipt to a roaming phone, etc)

Nice rooms & service

Stayed in July 2023

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in February 2024