Location 👌👌 Walkable distance to Zermatt train station, Gornergrat Bahn, restaurants, groceries. Amazing panoramic view of Matterhorn.

Stayed in April 2024

Nothing

View of matterhorn, pool, food, location

Stayed in May 2024

Beautifull Matterhorn view, warm pool while snowing. Clean, comfy, homely.

Stayed in April 2024

The staff wasn’t very friendly in most cases. It was low season, so all the information on their website was not correct ie options for spa treatments, times for things - tea, hot tub, etc

It had a nice spa. Room was good sized and clean.

Stayed in May 2024

Wellness

Stayed in May 2024

Most of the receptionists were friendly and kind, but when we checked out from the hotel, one of the receptionists was rude and unfriendly.

Absolutely breathtaking view of the Matterhorn from the balcony. Excellent breakfast and amenities like sauna and swimming pool. Great location.

Stayed in May 2024

No enough instruction for the room heater

View for the mountain, and the confortable room for afternoon tea.

Stayed in May 2024

Some staff could be a little friendlier. Breakfast was too average for a 4-star hotel.

Renovated rooms and facilities in this former Best Western hotel.

Stayed in April 2024

The resort is cute, and the newly renovated spa complex is an amazing treat at the end of a long day. The bed was comfortable, the room was nicely furnished, and the view absolutely could not be beat. From our bed we could look out and see the Matterhorn, which was an amazing way to start the day. Breakfast was a fairly standard, but generous spread of meats, cheeses, bread, eggs, and cereal, and a great way to start the day. Restaurants in the area seem to close between 2 and 6, but the hotel has snacks, teas, and cakes available in the lobby during this time to hold you over until dinner. The front-desk staff was exceptional, especially Anna. She went out of her way to make our stay the most amazing that she could, including suggesting locations for dinner and handling reservations, and bringing additional towels directly to our room herself. The customer service really made the stay exceptional.

Stayed in April 2024

The view of the matterhorn was not much of a view because of the building in front. Also the restaurant staff was not friendly.

The hotel room was updated, clean and I really enjoyed their spa.

Stayed in May 2024

The staff was not all friendly at the front desk, with some confusion about the hours of the restaurant. The neighborhood was ugly and in the only part of the town that is not charming, so that's why I give it 8 out of 10.

Wonderful view of the Matterhorn! The staff in the restaurant was excellent, and the food was excellent too. I would return just for the good food and view.

Stayed in May 2024

Absolutely beautiful with an upscale rustic vibe. The pools and rooftop hot tub were incredibly clean and relaxing!

Stayed in May 2024

Everything was fine.

Good facilities and very cosy. Love the pool and jacuzzi

Stayed in April 2024

breakfast is limited, coffee machine terrible

the view and relaxed ambiance, pool and spa fabulous

Stayed in April 2024

The shuttle ends at 9 pm so if you arrive late, you can either walk from the train if you have light luggage, or catch a bus or cab (15 CHF).

The hotel has many things going for it: first and foremost, a great view of the Matterhorn. Our room on the 4th floor had a balcony looking directly at the magnificent mountain. Beyond that: close to the train/bus station with a free shuttle service; close to restaurants, shops, skiing, etc.; a lovely Alpine decor; comfy rooms with roomy bathrooms; very nice restaurant (priced reasonably given the very high prices of restaurants in Switzerland), and terrific buffet breakfast (it was included with our room); professional, friendly, helpful staff (most who speak English as well as French); a game area with billiards and ping pong on the lower floor, and a very impressive, indoor pool with a hot tub. The pool is large for the size of the hotel, has a large hot tub, has two powerful jets in the pool area for neck massage, has three "bubble areas" where you are surrounded by water bubbles, and has a beautiful modern design that is very unique. There are also indoor and outdoor lounges near the pool.

Stayed in April 2024

The room was hot.

The view of the mountains from the room is amazing. The pool & wellness facilities are great. The room is very spacious and comfortable. Staff are very friendly & helpful.

Stayed in May 2024

The message starts at 3 pm Train station shuttle is till 9 (unlike other hotels). There were a couple whom arrived in the station with us but they were provided with hotel shuttle from the hotel they stayed in

Location, facilities and Freindly staff

Stayed in April 2024

None

Awesome！

Stayed in April 2024

Everything was really good. The Room, the space, breakfast was great, the view, the pool...

Stayed in April 2024

Some works or renovations were started early in 444

Ambience. Polite staff. Very clean. Pool and spa was immaculate! Much needed break.

Stayed in April 2024

Even though there was a pool area for young children they were still permitted in adult areas which made it a little stressful for adults trying to relax.

This was a lovely hotel and the spa facilities were wonderful. I highly recommend a treatment at the spa as the therapist was excellent. The onsite bar The Dude had good food

Stayed in April 2024

Nothing!

Close to town. Great breakfast. Lovely clean rooms. Amazing swimming pool.

Stayed in April 2024

Large room, nice and cozy

Stayed in April 2024

It would be nice to have a larger fitness better matching their excellent spa facilities

Excellent hotel with beautiful facilities and amazing service. I forgot a wallet with documents and credit cards in the room safe and the staff did everything they could to get the wallet to me in a train station that was more than one hour away. Very attentive staff through out our stay too.

Stayed in April 2024