Pilatusstrasse 36, 6003 Luzern, Switzerland
#8 of 77 hotels in Luzern
Guests' ChoiceBased on 770 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.0
Staff
9.5
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 1 May 2024
Jasmine
SingaporeThe hotel is modern and chic. Wow factor the moment we stepped into the lobby and continue to amaze us as we check in. Bathroom was huge and clean, coffee machine in the room was provided. Bed was big and comfortable. Balcony was bigger than most hotels! Highly recommend
Stayed in April 2024
Reviewed: 1 May 2024
Sirivong
ThailandIn room lighting
The hotel has stylish interior, very chic. The room is nice but the lighting is too dark. Location is fine convenient to stroll in town. Breakfast was moderate. The bar at night was fantastic and fun vibes.
Stayed in April 2024
Reviewed: 29 April 2024
Georgina
AustraliaIt would've been nice to have a little mini fridge in the room.
The staff are very welcoming and helpful if you have any questions about anything. They were very polite and approachable.
Stayed in April 2024
Reviewed: 26 April 2024
Amy
United StatesWe really enjoyed our stay here. Our room was very comfortable and bright. We could open the windows for fresh air and the bathroom shower was great. We enjoyed the first floor restaurant for coffee and breakfast and also the sidewalk cafe for a drink. It was convenient to walk into the city and the area is not crowded with tourists. We jumped on a bus on the corner to get to Mt. Pilatus.
Stayed in April 2024
Reviewed: 26 April 2024
Linda
United KingdomLovely quirky hotel - very comfortable and all extras provided. Staff were friendly and kind. Superb breakfast.
Stayed in April 2024
Reviewed: 26 April 2024
Eileen
United StatesBest hotel we’ve stayed in for the past month’s travel! Staff is very warm and helpful. Room was so comfortable!
Stayed in April 2024
Reviewed: 25 April 2024
Afonso
PortugalExtremely well located and the bedroom was very spacious with a great view for Mount Pillatus. Staff was nice and the breakfast was also very good.
Stayed in April 2024
Reviewed: 25 April 2024
Walter
United StatesRooms in Europe can never get cool enough so we need to open the windows which can be noisy in downtown locations. This criticism is not just for this hotel but most hotels in Europe.
Hotel was well located (short walk from main train station), the staff were friendly, personable and very helpful, breakfast was great (especially the honey comb) and the bar and restaurant were excellent.
Stayed in April 2024
Reviewed: 21 April 2024
Diana
BelgiumCozy and comfortable hotel with nice restaurant
Stayed in March 2024
Reviewed: 20 April 2024
Julia
SwitzerlandStyle & Hospitality
Stayed in April 2024
Reviewed: 19 April 2024
Karen
BelgiumOne small comment, more light in the room
Staff was amazing, very helpful and pro active! Hotel is nicely decorated with lovely details, yes the photo booth is a good idea!
Stayed in April 2024
Reviewed: 19 April 2024
Ernesto
United StatesAll good
Clean. Very friendly employees. Good breakfast.
Stayed in April 2024
Reviewed: 18 April 2024
Can
TurkeyRoom was clean and cosy but nothing so special.
This place has such a rich history that you just want to discover every part of. Parking was a easy for us; we settled the bill at the hotel and found a spot nearby. It might not be as straightforward every time, though. The famous bridge and some fantastic restaurants are just a short 4-5 minute stroll away, making the location perfect. Breakfast was not only delicious but also served in a delightful atmosphere.
Stayed in April 2024
Reviewed: 18 April 2024
Zoe
United KingdomNothing
Room size, balcony, decor, location, facilities, breakfast
Stayed in April 2024
Reviewed: 18 April 2024
Jorge
MexicoEverything was ok.
The location was really great and the staff were very kind.
Stayed in March 2024
Reviewed: 17 April 2024
Duyen
CanadaThe bathroom shower stall was a little small. Not a big thing but shampoo and shower gel were all-in-one, so if you prefer them separately, then you need to bring your own.
The location was perfect, 9 mins walk from the main train station and 5-10 mins to the old bridges/old town. It was quiet and peaceful. The staff were amazing, friendly and helpful. The hotel looked modern and well-decorated. Got a good balcony space looking out to the backyard and good view of Lucerne old building.
Stayed in April 2024
Reviewed: 10 April 2024
Pierluigi
ItalyNothing.
Staff was extremely kind. Room was quite. Excellent location.
Stayed in April 2024
Reviewed: 9 April 2024
Nataliia
FranceEverything was perfect, even better than expected. Tastefully decorated room, amazing breakfast, very friendly and helpful staff, thank you very much! Good option for parking in the streets nearby (15 Swiss franks for 24 hours) with the card from the hotel. 5 minutes walk from the old city, location is great to discover the city.
Stayed in March 2024
Reviewed: 9 April 2024
Arzu
TurkeyLove the concept of the hotel, the location is close to every place. Friendly staff,great breakfast.
Stayed in April 2024
Reviewed: 8 April 2024
Christine
New ZealandHairdryer in room would be useful.
Short walk from train station. Comfortable bed and nice quality linen. Clean.
Stayed in April 2024
Reviewed: 8 April 2024
Francois
South AfricaThe hotel interior and decor was exceptional. The breaksfast and breakfast area was fantastic.
Stayed in February 2024
Reviewed: 7 April 2024
Robert
SwitzerlandNothing to complain about!
Very nice staff, awesome room, great location and amazing restaurant! Room wasn’t noisy at all (with closed windows) despite the hotel being located on a main street. It also means the hotel is very central in Lucerne which is great for exploring the city!
Stayed in March 2024
Reviewed: 5 April 2024
Lucy
AustraliaStylish, light filled, extremely comfortable and warm attentive staff. Clean, spacious room, comfortable beds and great shower. Superb breakfast buffet. Great location.
Stayed in April 2024
Reviewed: 5 April 2024
Brunno
BrazilThis review has been hidden because it doesn't meet our guidelines.
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