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Reviews of Sorell Hotel Arabelle 3 stars

Mittelstrasse 6, Langgasse-Felsenau, 3012 Bern, Switzerland

#37 of 43 hotels in Bern

Guests' Choice

Review score

Based on 265 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 6 May 2024

    8.0
    Might come again
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very youthful neigborhood

    Stayed in May 2024

  • Reviewed: 25 March 2024

    8.0
    We will return!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Nothing.

    Returned for the 3rd time, we love this hotel, the modern, bright and happy colour scheme of the rooms. Thank you for a top floor, court yard overlooking room, it was fantastic and very quiet! Lift to the top floor. Excellent breakfast buffet. Tip: take your time for it, don't miss it!! The room safe instructions worked perfectly (not always the case in other hotels).

    Stayed in February 2024

  • Reviewed: 20 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Nice location. OK for 1 night stay.

    Stayed in March 2024

  • Reviewed: 31 October 2023

    9.0
    Helpful staff, even though they were not on site. Fantastic breakfast!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bedroom was set up for one visitor – but staff worked with me from afar so that I could get extra pillows and towels .

     Quiet.

    Stayed in October 2023

  • Reviewed: 30 October 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was ok

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was very uncomfortable

    Bathroom was clean but rather small. Room was a nice size

    Stayed in September 2023

  • Reviewed: 13 October 2023

    8.0
    Overall it was a good experience
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    The bed arrangements as previously mentioned.

    Overall it was a good experience. Stayed with a friend and would have preferred to single beds that were separated. Eventually separated the beds ourselves. Will come back again when back in Bern!

    Stayed in October 2023

  • Reviewed: 11 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    breakfast was amazing! Location is also superb

    Stayed in August 2023

  • Reviewed: 29 September 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Can feel a bit dehumanised if you have to check-in without anybody hiding you through. The auto emails à few days ahead of the stay were sometimes only in German.

    Great breakfast, smooth check-in process on site, even without a human, spotless clean room.

    Stayed in September 2023

  • Reviewed: 14 September 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Checking in with these digital methods, faceless For the price the room was small

    Location

    Stayed in September 2023

  • Reviewed: 9 September 2023

    8.0
    Switzerland was one of our top vacations!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Beds are smaller than a standard queen in USA. Be aware there is no A/C in the rooms. Request a fan.

    Great location! Area not overly crowded. Close to bus line. Get to old Bern in less than 10 minutes on bus. Breakfast was a great asset for hotel. Good food and a great savings on eating out.

    Stayed in August 2023

  • Reviewed: 22 August 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast, position, staff

    Stayed in August 2023

  • Reviewed: 19 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Location, facilities

    Stayed in August 2023

  • Reviewed: 16 August 2023

    8.0
    Comfortable stay in Bern
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    We arrived after 4PM and the do-it-yourself check-in was a little complicated but in the end we could manage. Bern is a wonderful town and it's worth visiting but it's outrageously expensive : I was impressed to see that a small icecream costs the equivalent of 6 euros and a pizza 25 euros. Thanks God we had breakfast included and free tickets on transports!

    The hotel is situated near the train station, it was clean and the room was spacious with tea and coffee facilities. Breakfast was rich, with different types of milk , cereals and bread. I particularly enjoyed a type of savoury cheese that we don't have in Italy. The machine for coffee prepared delicious foaming cappuccino and you could take more than one if you liked. In the hall, there was always a jar of water with lemon and mint and some apples at customers' disposal When you stay in a hotel in Bern you can have a special code for a free ticket for transports that take you around town. The staff was really helpful and kind. In Bern we visited Paul Klee Zentrum with its futuristic structure by Renzo Piano.

    Stayed in August 2023

  • Reviewed: 13 August 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    low sound insulation, you can hear the people of the next room or from above

    Cleanliness, very good breakfast, peaceful location, very tasty sandwiches and pastries in the bakery nearby.

    Stayed in August 2023

  • Reviewed: 12 August 2023

    8.0
    Hreat value close to the railway station
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very well equipped and clean hotel not far from the railway station. We really enjoyed the stay (gamily of 5 with adult daughters).

    Stayed in August 2023

  • Reviewed: 5 August 2023

    8.0
    Comfortable stay. Good Support by Front Desk.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The elevator is bit small.

    The check in process was automated, but the front desk provided very clear details and were also available over phone. The hotel is very well connected to Bern Train & Bus Central. The room & bathroom was very clean. The front desk was very helpful with all of our queries. Breakfast was also very good.

    Stayed in August 2023

  • Reviewed: 1 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast

    Stayed in July 2023

  • Reviewed: 26 July 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    It smelled like the previous people who stayed were smoking so had to turn the fan on the whole night

    Close to transport links, 10 minutes away from main station, breakfast included

    Stayed in July 2023

  • Reviewed: 25 July 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    Staff when I checked in is not helpful and the lifts are too small if you have many luggages

    Room is quite large and clean. Location is good, at the center of City

    Stayed in July 2023

  • Reviewed: 23 July 2023

    8.0
    Great value for money
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are outdated, and our toilet was dirty, not cleaned at all. I sent a picture to the staff and the receptionist apologized and gave us a thermos bottle as a gift.

    The location is good, they provide a free tourist transport pass, the hotel is 3 stops away from the train station. You get a bottle of water, a mini chocolate bar, tea and coffee. Breakfast is excellent, the best one so far in Switzerland. Also, we arrived around 13h and our room was ready

    Stayed in July 2023

  • Reviewed: 20 July 2023

    8.0
    Very good
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights

    I'm not too fond of the general hotel tren where the bathroom is poorly separated from the bedroom. In this case, the barrier was sliding doors from frosted glass. Also, they didn't fit entirely.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    8.0
    Enjoyed my stay. Even had kettle tea & coffee facilities which was non existent in Swiss hotels I s
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing bad . If anything room faces a road so a bit noisy in the morning with traffic.

    Good selection. And a generous serving period 7 to 10.30am

    Stayed in July 2023

  • Reviewed: 16 July 2023

    9.0
    Great!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It definitely needs air conditioner or at least a fan. It was a struggle to sleep since it was too hot.

    Our room was great, clean and spacious. Staff was friendly, breakfast was good. Great location!

    Stayed in July 2023

Showing 1 – 25

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