nothing

room and view

Stayed in January 2023

Great hotel. Will be back

Stayed in January 2023

no safe or kettle

clean, comfortable, location, breakfast

Stayed in January 2023

the way to hotel from station/town is super tired

Friendly staff, great Matterhorn view, large space, comfortable, clean, good breakfast

Stayed in January 2023

Nothing. Everything was perfect!

Everything! I love that there was hot food for breakfast. Love how the dining table was set up with a lime green table runner matched with colored plates, giving it a lively ambience. The common hall was very well decorated and warming too. Bathroom was exceptionally clean and spacious, has a bathtub for hot bath at night. The stay was definitely very pleasant, and I hope to return again! 😊❤️

Stayed in January 2023

wish that a kettle was provided so we can boil hot water or tea. room was slightly warm with the windows close so you have to open them. as it is rather difficult to get to the hotel (as there are slopes plus snow if you follow the google maps route), it would be great if the hotel could provide free transport services to the accoms. or at least provide directions to the hotel that’s more travel friendly. shower area was slightly small

the room was clean and there was cleaning services available every day. a jug of water and chocolates were provided and replenished for every day you stay there. room was relatively big to open luggages. liked that there was laundry services available, albeit expensive.

Stayed in December 2022

nil

Some rooms can have a view of Matterhorn

Stayed in December 2022

The ceiling on the loft units (with skylights) is low in some places. In the winter you might miss out on the view from the skylights when they are covered with snow.

Close enough to walk to everything in Zermatt in just a couple minutes but you don't hear the noise from the clubs/bars all night. Breakfast was simple but appreciated. A few options for how you'd like your eggs cooked plus an assortment of breads, meats, cheese, cereal and yogurt.

Stayed in December 2022

It was a bit far from the station with about 10 minute walking time, but it’s definitely worth it for it’s view of Matterhorn.

The view from the room and at the balcony was magnificent, you can see the Matterhorn from the balcony. Room is clean and tidy. Breakfast was nice as they offer scrambled or fried eggs, and also roasted potatoes and veggies. The variety and quality of food overall was satisfying.

Stayed in December 2022

Good location and big family room. Located in the heart of Zermatt. Family room had bunk beds and a kind bed. Breakfast looked good with a variety of pastries and hot dishes.

Stayed in December 2022

nothing, everything was good

clean, large rooms

Stayed in December 2022

it was the free upgrade of the room with Mountain View

Stayed in November 2022

The wifi was spotty and only seemed to work in one area of the room. No shower curtain, made it hard to shower without spilling water everywhere.

I stayed on the 5th floor and got a beautiful balcony with the view of the Matterhorn. The bed was comfortable and I loved how the room was set up to have a space to lounge. Lots of options for breakfast and they made eggs per order, so freshly made for you. The bathroom was huge and had a tub!

Stayed in October 2022

Not enough outlets. And the room was warm without an individual thermostat.

Location was wonderful. A view of the Matterhorn, and close to the city center. The staff were so friendly and helpful. Large room, comfy bed.

Stayed in October 2022

If there is the socket next to table that will be excellent

Stayed in September 2022

I liked everything

The staff was very kind and accommodating. The hotel is small and cozy with a large common room, a bonus for a rainy day. The room was nice and efficient and had a small balcony. Excellent breakfast. Convenient location at easy walking distance to the train station and to he cbla car A real find among the many choices in Zermatt

Stayed in July 2022

family rooms are without views of Matterhorn

very comfortable stay and friendly staff

Stayed in June 2022

Bad lighting in the room.

Very kind, friendly host and great breakfast. Very comfy beds

Stayed in June 2022

Nothing comes to mind.

I really liked both the view of the Matterhorn and the great mountain theme throughout the hotel. The staff was knowledgeable and helpful.

Stayed in May 2022

Too less choices for breakfast

Location & the Matterhorn view room

Stayed in May 2022

Great people, great breakfast!

Stayed in May 2022

The hotel needs some updates, like new floors in the room instead of carpet.

Breakfast was great, however it would be helpful to have a coffee machine and and / or hot water heater in the room

Stayed in February 2022

exceptional view, friendly staff, comfortable and large room.

Stayed in March 2022

It’s a very pleasant accommodation, good breakfast, friendly staff, wonderful ‘mountain feeling’ with all the beautiful pictures to the wall. Great value for money

Stayed in March 2022

everything perfect

wet helpful

Stayed in February 2022