Pilatusstrasse 29, 6002 Luzern, Switzerland
#65 of 77 hotels in Luzern
Guests' ChoiceBased on 404 hotel reviews
7.5Cleanliness
8.3
Comfort
8.4
Location
9.0
Facilities
7.8
Staff
8.3
Value for money
7.0
Free WiFi
8.4
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End of dialog contentReviewed: 13 May 2024
Apeksha
IndiaThe rooms were very small. Had to keep calling for the basic toiletries.
The location was perfect. The restaurants and breakfast was good. La cucina was exceptional
Stayed in May 2024
Reviewed: 5 May 2024
Nichole
United StatesVery clean and nice. Service was great. Great location
Stayed in May 2024
Reviewed: 2 May 2024
Fátima
SwitzerlandThe gym was terrible
Stayed in April 2024
Reviewed: 29 April 2024
Guzman
MexicoNoisy
Location
Stayed in April 2024
Reviewed: 19 April 2024
Alma
United Arab EmiratesFor a 4 star hotel the breakfast is quite ordinary. They should have atleast more options and change one or two dishes everyday. We stayed 5 nights and we are eating the same for five days.
The location, the staff are nice
Stayed in April 2024
Reviewed: 12 April 2024
Rosheen
United StatesThe hotel staff weren't friendly and kept making mistakes that required us to visit the front desk almost every day. Also, the room cleaning was not frequent, so we ended up missing it for a few days. The staff did not notify us of window cleaning, and we were awoken by people outside our window without warning.
The location is great and close to many stores and restaurants. The room was roomy and nice.
Stayed in April 2024
Reviewed: 6 April 2024
Hemendra
United Arab EmiratesThere wad a complimentary water 2 bottles for each room, 1st day it was there but since 2nd day they were not keeping, we ask to keep as it was complimentary but still they did not gave water. We paid full amount in advance, still hotel asked us to keep security diposit, though there was nothing in room which you can consumes, fridge was totally empty. I stayed in many hotels in many countries but none of them asked us to keep diposit. In general I found Swiss people are more errogant then Germans.
Room sizes were pretty good and we feel spacious.
Stayed in April 2024
Reviewed: 2 April 2024
Gupta
United KingdomThe hotel is centrally located, reception staff was really helpful.
Stayed in April 2024
Reviewed: 1 April 2024
Carlos
United StatesGreat value, good breakfast, excellent location. Nice spacey room
Stayed in April 2024
Reviewed: 1 April 2024
Maria
Costa RicaI don’t know if it was bad luck, but my room had a big window facing the street, it got REALLY REALLY loud. When I booked it indicated room where sound proof but they were really not. The doors banging from the other rooms were really loud. And the noise from the street was just really annoying. Also, the hotel has a rooftop could hear music banging and people talking really loud downstairs. Nights were NOT pleasant at all. I think maybe if I would have gotten a heads up about the noise or if the hotel didn’t provide the sound proof or noise proof room information it would be a different situation.
Great breakfast, really close to station. Nice room.
Stayed in March 2024
Reviewed: 1 April 2024
Prasanth
IndiaNo general kitchen facilities. Couldn’t get a microwave for heating the takeaway food that we brought for dinner. Anyways front desk staff during our arrival was helpful and friendly though felt different while checking out.
Just okay.
Stayed in March 2024
Reviewed: 1 April 2024
Sandeep
IcelandBreakfast options are minimum. AHU is poor
Rooms were clean and tidy
Stayed in March 2024
Reviewed: 26 November 2023
Bob
United StatesNo fridge in room, no bathroom door which makes it very uncomfortable when you have fellow travellers
Great location, very clean hotel, nice staff
Stayed in November 2023
Reviewed: 18 November 2023
Tan
SingaporeThe bathroom has no door, can be kind of cold after taking a shower.
The room was very cosy and modern, walking distance to the old town. Many buses stops along the way to the main train station.
Stayed in November 2023
Reviewed: 14 October 2023
Huy
VietnamFlexciable, protection"s ev
Stayed in October 2023
Reviewed: 25 September 2023
Kent
United StatesNo amenities No fan in bathroom Very hard to get elevator to 3000 rooms long waits for tiny elevator
Large room Nice shower but need rubber Mat
Stayed in September 2023
Reviewed: 18 September 2023
Khaled
KuwaitEvrything was good except the AC it kept turning off on its own Also they didn’t change the sheets quit often other than that everything was perfect and the location is as good as it gets
Stayed in July 2023
Reviewed: 14 September 2023
Melisa
United Kingdomthe breakfast. I have been staying 4-5 times at Astoria from April 2022, and the breakfast HAVE NOT CHANGED.
good locations, clean, and fit for my travel purpose which is work
Stayed in September 2023
Reviewed: 26 August 2023
Mark
United StatesThe staff was exceptional, room was large and comfortable
Stayed in July 2023
Reviewed: 25 August 2023
Jim
AustraliaGood breakfast, helpful staff,well sited
Stayed in August 2023
Reviewed: 24 August 2023
Huda
United Arab EmiratesSize of the toilet tooooo small. Also the break fast is very limited without too many choices and egg is charged for 10francs per egg which is really tooooo expensive as we already paid for the breakfast. The cost is really expensive comparing to the size of the room and toilet and poor variety in breakfast and it's the same everyday.
Location
Stayed in August 2023
Reviewed: 22 August 2023
Saeed
United Arab EmiratesThe room was very small.
The chiller was good .location was very good. Staff very friendly.
Stayed in August 2023
Reviewed: 21 August 2023
Nilvadee
Switzerlandnothing.
The location of the hotel and staff which are very helpful
Stayed in August 2023
Reviewed: 13 August 2023
Anneliese
United KingdomIt was good the hotel had gym facilities but these were basic and did not match the high standard of the rest of the hotel.
Lovely modern hotel in an ideal location in central Lucern. Within short walking distance to the old town and main attractions. Hotel restaurants were fabulous and the room was modern and very clean.
Stayed in July 2023
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