Heiligkreuzstrasse, 1, 9008 St. Gallen, Switzerland
#16 of 24 hotels in St. Gallen
Guests' ChoiceBased on 574 hotel reviews
8.3Cleanliness
8.9
Comfort
8.8
Location
7.9
Facilities
8.5
Staff
8.7
Value for money
8.4
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 May 2024
Mateusz
PolandLack of free water / coffee / tea inside the rooms. Some walls need refreshments.
Reasonable price. Proximity to the city center, shops and restaurants. Nice and helpful staff. Well functioning WiFi.
Stayed in May 2024
Reviewed: 19 April 2024
Clement
SwitzerlandNo breakfast
The room
Stayed in March 2024
Reviewed: 11 April 2024
Michelle
GermanyThe staff was rude to us during check in. We’ve arrived 13:30. 30minutes before check in time. There’s a better way to tell us that the check in time is exactly 14, and if we want we can wait in the lobby. But instead she said early check in you have to pay!! We dont instist to have early check in. We just arrived in the hotel, tell us our name in a nice way with the smile on our face and said we have a reservation for today. And answer us in a mad way! That she is cleaning. Maybe she had a bad day. But she is working in a reception.
Modern, clean nice location
Stayed in April 2024
Reviewed: 23 March 2024
Edisa
GermanyOnly thing is there’s no sound proof. You can hear people from other rooms
Everything was very clean and pretty
Stayed in March 2024
Reviewed: 11 March 2024
Monica
RomaniaLack of ear sticks and makeup remover disks.
Very good breakfast.
Stayed in March 2024
Reviewed: 3 March 2024
Dieter
GermanyValue for money and open bar with beer on tab
Stayed in March 2024
Reviewed: 25 February 2024
Katarina
SwitzerlandThe room was too cold, and the heating didn't work
Friendly staff, good location, comfortable bed
Stayed in February 2024
Reviewed: 13 February 2024
Iva
SwitzerlandThere was a buzzing sound coming from the door in the middle of the night.
I liked the breakfast, it was practical. The front desk was incredible kind. Bed was comfy and I liked the setup of the room.
Stayed in February 2024
Reviewed: 26 January 2024
Gladys
SingaporeThere is no water kettle and fridge in the room!
Convenient location, clean room with modern amenities! 😊
Stayed in January 2024
Reviewed: 26 January 2024
Matej
SlovakiaI liked Beds. They were very comfortable.
Stayed in January 2024
Reviewed: 22 January 2024
Stefanie
Germanyhackaton attacks
business trip
Stayed in January 2024
Reviewed: 6 January 2024
Edwina
SwitzerlandSingle (twin) beds were very narrow. Bathroom is a bit tired already.
Bright,simple rooms with well planned common areas. Close to the railway station and buses.
Stayed in January 2024
Reviewed: 3 January 2024
Levente
HungaryEverything is fine.
Stayed in November 2023
Reviewed: 20 November 2023
Elisabeth
IrelandClean and functional with pleasant staff
Stayed in November 2023
Reviewed: 8 November 2023
Alessio
SwitzerlandVery good value for money, modern room with nice bathroom, comfortable bed
Stayed in November 2023
Reviewed: 23 October 2023
Melanie
AustriaIt was a shame that the wallpaper in my room came loose. I told the receptionist but unfortunately it wasn`t changed during my stay. A real pity.
I found the rooms very appealing. It`s a modern and very nice hotel. The connection to the train and bus is very good, so you can quickly be in the city and get everywhere.
Stayed in September 2023
Reviewed: 19 October 2023
Alicegll
United KingdomThe hotel is a bit out of the way and the vending machine is very expensive so recommend getting your water and snacks at the Migros or supermarkets in town. The bathroom was spotless in terms of cleaning but the furniture was very squicky!
A practical solution for a more affordable stay in St Gallen, it is a five walk to the train station - and then it's literally three minutes of train to the town centre. The room was tiny and essential, but did the job. Very clean, easy access to an underground car park.
Stayed in September 2023
Reviewed: 10 October 2023
Radim
Czech Republicmissing fridge
calm and clean place, very nice stay
Stayed in July 2023
Reviewed: 3 October 2023
Evelyn
United StatesCan't open the windows
Location, clean
Stayed in September 2023
Reviewed: 2 October 2023
Low
MalaysiaNothing in particular
Friendly reception, clean rooms and all facilities working
Stayed in September 2023
Reviewed: 26 September 2023
Sigrid
SwedenWe would have appreciated if the staff had informed us the first day we arrived that we could get a mobility-ticket St.Gallen-Bodensee for free and not when we checked out. The blanket on the bed was far too warm which made it hard to sleep at night
We liked the spacious hotel lobby with huge windows. We liked the bathroom with an excellent shower. We didn´t have breakfast but we could buy coffee from the coffee machine in the morning. We liked that the room was soundproof
Stayed in September 2023
Reviewed: 26 September 2023
Pavel
Czech RepublicTotal lack of cosiness. No room textile anywhere, all concrete. Hard floors, no curtains. Exterior windowblinds are functional but not cosy. It was like sleeping in a Norwegian prison.
Restaurants nearby, trip target just around the corner. Rooms very clean, shower space and build quality above the room price level.
Stayed in September 2023
Reviewed: 23 September 2023
Kayleecia
GermanyIt is right next to the train tracks but you don't hear much
The staff was great and they have a great working area
Stayed in September 2023
Reviewed: 20 September 2023
Johan
South AfricaMy wife did struggle to open the room door after entering the 6 digit code but it might be an anomaly.
This hotel is a little gem in St Faden. Since it is so close to the station and St Gallen University, it is ideal for visiting academics. The modern style and minimalistic layout of the room was refreshing. After a long day, the shower was refreshing and a good sleep on an excellent bed mattress. The hotel is exceptionally quiet, even the corridors! During night time the passing train's wheels 'clackety-clack' had a smoothing effect - may be my love for trains! The breakfast buffet was also excellent.
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content