Beautiful room and friendly staffs

Stayed in April 2024

Breakfast & room

Stayed in April 2024

Absolutely nothing.

Absolutely everything!!!

Stayed in April 2024

Nothing

Staff’s professionalism/ kindness/ attentions. The breakfast, the amazing views everywhere (from the pool while the sun is rising up, from the room, from the dining room), the pool itself, the quiet.

Stayed in December 2023

Everything

I liked everything except for the terrible cold

Stayed in December 2023

Little crowdy

Beautiful view and building

Stayed in December 2023

As with all hotels that allow pets in the rooms I am very cautious. Some people can be allergic not to mention hygiene. Why not have kennels that you can charge people travel with their pets. I don’t want to share a lift with dogs!

I specifically booked a room with lake view. It did not disappoint. Breakfast was great but could have had more salads. Exceptional service from the staff.

Stayed in December 2023

As much as hotel was the best experience I ever had, restaurant Cafe Beau-Rivage is the worst experience I ever had. I was so shocked with unpleasant staff, and such a bad behavior toward us. We booked everything in advance, but was greeted so unpleasantly. The staff was so unprofessional, they rushed everything, and every meal like they wanted us to leave immediately. We booked in advance and was confirmed to have table for more people but they put us in a tiny table for two. Even we ordered cake in advanced they gave it only to the adults and not to the kids. I would never come there again. We were so disappointed as it is not matching at all the hotel. I wonder is it different management there or what??! I would never come back there. Awful experience but still very expensive experience.

The hotel and the staff, everything is absolutely fabulous. Will come back again! It is one of the best hotel experience I have had so far. We were amazed with room and all the tailor made equipment for kids and our dog, everything was waiting for us in advance. Spacious and beautiful room. Staff is unbelievably pleasant,kind and helpful. During the breakfast it was so calm and quiet even there was lot of people. The energy and atmosphere is absolutely divine. Not to mention gardens around, spa, everything is 5 stars and more.

Stayed in October 2023

Beautiful and elegant hotel. The Palace is an exceptional property. I would dare say one of the best in the world. Loved it.

Stayed in October 2023

لوکیشن عالی ، پرسنل محترم ، صبحانه اروپایی و کامل.

Stayed in September 2023

Gym is below even more modest hotel standards.

Food, staff, views.

Stayed in August 2023

For the price the rooms could have been configured better. Although there was an attempt to put in luxurious materials & equipment, the quality was not there.

Location, staff and convenience.

Stayed in July 2023

Everything was perfect.

Everything was exceptional! We were so impressed with the hotel and its many ballrooms. It pooked like a palace. Fantastic stay!

Stayed in July 2023

Nothing

Best hotel for everyone and every time

Stayed in July 2023

Fantastic hotel and location !

Stayed in June 2023

A few times I asked for tap water and they charged me 7CHF for a bottle. A little annoying. When I told them, the lady said she would have to check whether this is the case with the waitress - which felt a little accusatory and they didn’t come back to me about it. The kitchen doesn’t have nutritional info for the meals (like calories and macros). This would be helpful for the health conscious. The gym has decent equipment but could be a little better equipped/spacious on the weight side - more legs machines/squat rack, space for lunges etc. A Peloton would be amazing. But overall it was a nice space.

Facilities, the spa (Polynesian massage was lovely) and room were gorgeous. So clean and peaceful. Love the Bluetooth speakers in the bathroom. Bedroom was spacious. Service was very nice. Enjoyed the ice room in the spa too. Love the sparrows and the breakfast choice.

Stayed in July 2023

No coffee machine and tea pot. Gym not 24 h. Need to change to be perfect place. :)

Very beautiful place. Comfortable bed. Nice pool area. Almost perfect. ;)

Stayed in July 2023

It was a bit difficult to navigate how to find the different things at the property.

The property was beautiful. It was well maintained throughout.

Stayed in July 2023

Amazing staff!

Stayed in June 2023

The power outlets are unfortunately inset into the walls, and most adapters will not work. You may need to buy European chargers for your devices. Also, beware of encroaching birds during breakfast and other outdoor meals.

Extremely comfortable and charming property that bleeds class and culture. There is a meticulousness to it that really emphasizes quality and elegance. Everything’s clean and flawless, as to be expected from a 5-star hotel, and the design is very much infused with the style of high French/Swiss architecture.

Stayed in June 2023

light system in bedrooms is difficult to work. Impossible to switch on/off only one bedside light. Terrace lobby restaurant, very slow and not attentive enough service. Always a long wait for menu, then the order even with few people. Room with partial view of the lake is a misleading description. it’s VERY partial . If you go out on the balcony and look left you can see a small corner of the lake. It’s a garden view.

location, style , a beautiful hotel

Stayed in June 2023

light controls - it is impossible to switch on only 1 bedside lamp, I had to unplug one.

luxury palace

Stayed in June 2023

Too formal

The decor and attention to details

Stayed in June 2023

nothing

Everything was amazing from to stay. The best of the best ❤️

Stayed in May 2023