Kochergasse 3-5, 3011 Bern, Switzerland
#2 of 43 hotels in Bern
Guests' ChoiceBased on 144 hotel reviews
9.1Cleanliness
9.6
Comfort
9.5
Location
9.8
Facilities
9.2
Staff
9.4
Value for money
8.3
Free WiFi
9.6
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End of dialog contentReviewed: 26 April 2024
Patty
United StatesKind of pricey.
Very beautiful hotel in good location.
Stayed in April 2024
Reviewed: 13 October 2023
Evelyn
United StatesNot applicable
Wonderful location central to everything in Bern. Staff was very friendly and helpful. We enjoyed a 4 course dinner at Noumi one of the restaurants in the hotel. Wonderful stay
Stayed in October 2023
Reviewed: 11 October 2023
Midia
United Arab EmiratesAccording to the room descriptions all room have bidet and we have 2 room which didn’t have . The first rooms view was looking at the wall , however they upgraded us to a Mountain View Room . We requested in the booking for a high floor and landed in the first floor, they even didn’t respond to our request
The location and the historical building and interior.
Stayed in October 2023
Reviewed: 25 September 2023
Gail
FranceHistorical charm preserved, wonderful staff and excellent location
Stayed in September 2023
Reviewed: 24 September 2023
Dmitry
SwitzerlandFantastic and authentic hotel with beautiful views, delicious restaurant, great amenities but most of it, the quality of staff is for applaud.
Stayed in September 2023
Reviewed: 24 August 2023
Saeb
IraqI pay in advance for my booking but they charge 1500 chf as deposit and it was real transaction fees as the bank told me by sms and I informed them that it was real transaction but they ignored
Clean
Stayed in August 2023
Reviewed: 15 August 2023
れ
JapanThe staff (especially Mr. Aristotelis) were excellent. They were smiling to their customers all the time and had great hospitality.
Stayed in August 2023
Reviewed: 9 August 2023
Sivaaji
Sri LankaNo air conditioning in the rooms during summer.
The facilities, the staff and the overall execution. Kudos to the management and leadership team. Other leading properties can learn much from you.
Stayed in August 2023
Reviewed: 3 August 2023
Nathalie
SwitzerlandI was told by the concierge the lounge is closed and will not be opened. If I was not getting curious why people were entering in this direction I would not have found out that it was actually "open" and was officially opened also a bit later. So it seems not everyone is treated equally and while some men are allowed to have cigar and drinks me as a woman I was told it was closed... Not a nice experience - it was the 10 minutes I thought I should have chosen an other hotel..
The room and the view from the balcony of the room is stunning. It is right in the heart of the city so the perfect location. The food was very good and the cocktails delicious. I liked the modern renovation while keeping the historic charm of the room. Good room size for single traveler. Definitely recommend the breakfast in the terrace outside the breakfast menu is very good and the view on the swiss alps just amazing.
Stayed in July 2023
Reviewed: 24 July 2023
David
New ZealandNothing.
Beautiful hotel in a prime location overlooking the river, with excellent service from very helpful staff. The room was in immaculate condition and very well appointed with a number of extras such as fruit and chocolate as well as binoculars to view the landscape.
Stayed in July 2023
Reviewed: 12 July 2023
Paul
AustraliaWater hammer in the pipes made sleeping quite difficult. The hard floor furnishings made for a noisy stay but I understand they're easier to clean.
Great location, friendly staff and facilities generally very good.
Stayed in June 2023
Reviewed: 26 June 2023
Markos
SwitzerlandNothing
Luxurious common areas, comfortable room with balcony and fantastic view to Aare river, extremely polite and engaging stuff, great location
Stayed in June 2023
Reviewed: 22 June 2023
Eyal
IsraelNo doubt it’s a bit costly
The balcony to the river is amazing
Stayed in June 2023
Reviewed: 20 June 2023
Shirley
United KingdomAbsolutely love this place. Have stayed here many times & I have never been disappointed. Position is excellent, rooms are excellent, service is excellent & best breakfast in Bern. The outdoor terrace is stunning.
Stayed in June 2023
Reviewed: 8 June 2023
Martin
SwitzerlandThe main entrance rotating door is a bit too small, and our dog was afraid of it. No allowed to dine on the terrace with our dog (even in a corner not to disturb anyone). The junior suite would benefit from having two toilets, one individual and one in the main bathroom.
Central location, easy to get anywhere on foot. Excellent room service, even drinks brought up to our room. Pet friendly hotel, close by to a park for morning/evening relief. Friendly staff (especially Aristotelis, who is the nicest person we have ever met). Room cleaning twice a day, we certainly did not expect that. Valet parking, they took care of our bags and car needs. Actually nice food, hotels aren't this good usually.
Stayed in June 2023
Reviewed: 25 May 2023
Markos
Switzerlandall good except the high price
excellent location, big and well maintained rooms, very nice lounges and bars, well trained and friendly staff
Stayed in May 2023
Reviewed: 12 May 2023
Heenhiang
SingaporeIn midst of city, walking distance to amenities n yet a quiet place.
Stayed in March 2023
Reviewed: 28 April 2023
Joanne
United Statesnothing
everything
Stayed in April 2023
Reviewed: 28 February 2023
Liz
SwitzerlandGreat bar and staff. The concierge team were fab.
Stayed in February 2023
Reviewed: 19 February 2023
Fedor
Russiacomfortable and rather big room
Stayed in February 2023
Reviewed: 21 November 2022
P
United Stateslocation
Stayed in November 2022
Reviewed: 15 November 2022
Wilhelmus
Netherlandsnothing
location views staff
Stayed in November 2022
Reviewed: 14 November 2022
Eddy
IsraelCost is double than standard hotels
Very clean, everything shines as new
Stayed in November 2022
Reviewed: 7 November 2022
Shirley
United KingdomNothing
Very comfortable. Warm welcome and great service.
Stayed in November 2022
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