Location and comfort of hotel is super. Breakfast included with our room was exceptional!

Stayed in April 2024

Mattresses and pillows

Very good breakfast. Convenient location

Stayed in April 2024

The bed was too soft for my comfort but it was still great.

we had a family room which was amazing. our teenage daughter had her own spacious bed and bathroom but we were still connected. The location was great. very close to the train station.

Stayed in March 2024

Great location (close to the Bahnhof), clean and great service.

Stayed in March 2024

Nothing!

Very friendly staff and lovely clean room. Early check in was available and numerous options of drinks in the room included in the price.

Stayed in March 2024

It would be perfect excepting for the staff. We arrived one hour prior check in time with the only intention to park for lunch and one man long hair receptionist was rude. Then, we came back several hours later to make check in and we had to wait more than ten minutes because a young lady with glasses was working inside the office. Poor customer service.

Family small suite was comfortable and beautiful decorated. They offered as courtesy drinks in the minibar. Breakfast was the best one we had ever in Europe. Parking on site.

Stayed in March 2024

Breakfast is rather limited

Good location

Stayed in March 2024

Beautiful hotel and facility

Stayed in March 2024

Various breakfast, comfortable beds, good location, we loved our stay ❤️

Stayed in March 2024

The smell in the room, which was overpowering. It was a cleaning product or special room smell but it was so bad that we had to open the windows when getting into the room and as soon as you opened the window, you noise from the trains was very loud.

friendly, clean and in a perfect place with just a few minutes walk into the centre; amazing breakfast and staff

Stayed in February 2024

Nothing , everything was perfect .

Very clean and large rooms . Very comfortable beds and clean bedding . Wide variety of facilities in the room . Very cute balcony . Furniture was very up to date . Bathrooms were immaculate and hygienic .

Stayed in February 2024

The restaurant and hotel were a little bit pricey. The location was very close to the train station, but maybe too close.

The rooms were superb, very quiet. Breakfast and dinner were outstanding! Staff was friendly, especially in the restaurant.

Stayed in January 2024

Nothing

Amazing room, service and amenities - thank you!

Stayed in February 2024

The Spanish restaurant. awesome

Stayed in December 2023

Little bit small restroom.

Very quiet. Close to downtown.

Stayed in January 2024

The initial room was quite small, without any space for the dog to sleep without being stepped on. We paid for an upgrade, and the new room was excellent. There was some confusion with the breakfast, while being checked in, we were told that we had breakfast included but that was not correct. There are electric chargers available for cars, but this somehow not worked, and the car was not charged when we left after two days.

Staff is very helpful and friendly all round. Drinks in the room fridge were included and restocked on room clean. Nice of the staff to give is some bottles of water on checkout for the rouad trip.

Stayed in December 2023

The bed was a bit firm and the bathroom a bit small but otherwise a very well furnished space. I loved the skylight but bumped my head on the dormer ceiling multiple times.

A short walk from the Luzern Bahnhof to this quiet corner neighborhood. What a treat to be on the top floor in a chic little room with an automated skylight. Check in was early, fast, and easy. Lots of restaurants nearby. Friendly and helpful staff.

Stayed in January 2024

Nothing!

The staff were so friendly and helpful! We needed to check out fast to catch our train and they accommodated. The room was very nice and the minibar with juices/sodas/water was complimentary.

Stayed in December 2023

No heated towel rail in bathroom which is very handy in cold and wet months, but also not advertised- so no real loss.

Room, location, staff

Stayed in November 2023

Nothing!

Location, unlimited mini bar

Stayed in November 2023

The hotel was very centrally located in the city just a few blocks from all the activities with easy access to the train station. The hotel was very clean with spacious and nicely decorated rooms. We particularly liked our room layout as we were staying there with 2 kids. The breakfast was pretty standard for a small hotel. We’ll highly recommend this hotel.

Stayed in November 2023

There was no hook to hang the towel closer to the shower so it was really unpleasant to have to step out of the shower especially when it was cold to grab the towel.

The staff were super attentive and patient during check in and upgraded our rooms to a duplex so that we could be together as a family as well offering umbrellas since it was raining. The hotel provided nice refreshing drinks at the lobby as well as complimentary minibar and Nespresso machine in the rooms. Conveniently located to train station and Lucerne Old Town. Close to food and shopping. We had our honeymoon in Lucerne exactly 30 years ago and our room was beautifully decorated with heart-shaped chocolates on our bed! Lovely surprise!

Stayed in November 2023

The breakfast is excellent!

Stayed in November 2023

N/A

Central, nicely decorated

Stayed in November 2023