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Reviews of Berghotel Chäserstatt

Chäserstatt, 3995 Ernen, Switzerland

#5 of 18 hotels in Ernen

Guests' Choice

Review score

Based on 64 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.8

  • Staff

    9.6

  • Value for money

    8.6

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 4 May 2024

    9.0
    Beautiful mountain hotel.
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night

    According to some of the reviews, you can hear people in an adjacent room - the biggest problem for us was a loud music from the bar downstairs that we heard the whole evening and long after the midnight. You get earplugs, but in this case, they were not much of help.

    The hotel is located up in the mountain, in wintertime you can either walk up or book a snow taxi (that is an interesting option). The views from the hotel are great, the double room we had was very nice and clean, shared bathroom as well (didn't feel like an inconvenience). To go down you can use a complimentary sledge - nice touch. You get a locally brewed beer as a complimentary drink. The place has a lively atmosphere and a lot things going on to socialize the guests. The staff is very friendly and helpful. I liked the "hipster" vibe of the place. Amazing view at the nearby mountain range.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    A Great place! Relaxing, Peaceful, with a breathtaking landscape & very nice owners
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night

    Nothing

    A Great place! Relaxing, Peaceful, with a breathtaking landscape & very nice owners.

    Stayed in March 2024

  • Reviewed: 11 January 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted via mobile

    I found certain things slightly overpriced - like the snowmobile taxi and some dishes in the restaurant. But the food is absolutely amazing, though. Also, if you don't prebook the restaurant, you might end up with no table in the evening as many people go there just for dinner. If they would communicate this proactively, it would be a good idea - at least for larger groups like ours was (4adults,3 kids)

    -Amazing location - Getting there with the snowmobile in winter was a great experience (beware that you cannot reach the hotel otherwise) -Very well equipped for families - playroom with toys for the kids, baby bed, high chair etc Small but nice spa area that can be privately booked, views from the hot tub are great -Friendly staff who will cater for all your needs -Sledges available for free to enjoy a long ride down to the valley

    Stayed in January 2024

  • Reviewed: 21 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms lack soundproofing. Surcharge for dogs high.

    Views, location, good breakfast, good beer.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    10
    I recommend
    • Leisure trip
    • Family with young children
    • Classic Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, amazing views. Great food in the restaurant.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    10
    Amazing staff!
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night

    Small rooms but didn't effect my stay as I expected this as its a lodge style hotel on a mountain! Would have preferred an option with a private bathroom but the shared bathrooms were always clean.

    The staff were amazing and really looked after us. We mainly booked here for the hot tub and its views- it did not disappoint! The staff were kind enough to give us a longer slot in the spa area. I loved that it was a private spa slot. Would 100% go back again the views are incredible. The drive up was beautiful & challenging during the last 30mins due to the rain & dark but its defiantly worth it. Thank you once again to the wonderful staff.

    Stayed in August 2023

  • Reviewed: 16 August 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Classic Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Didn’t realise it was a shared bathroom but didn’t have any issues with that. It was clean and always free

    Amazing views, nice bedroom, very friendly staff

    Stayed in August 2023

  • Reviewed: 8 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The jacuzzi was too cold for comfort (29,5 C), and controls for the tub are so obscure that we ended up mostly trying to turn the heat on instead of enjoying the experience. We gave up and just used the sauna.

    The view, the beds, the sauna was great. Cozy with a familiar feel. Exceptional staff. The walls in the rooms were poorly isolated from sound, but on arrival we were given earplugs. They really thought of everything.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    9.0
    Special
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Food is expensive

    The exceptional location

    Stayed in July 2023

  • Reviewed: 5 August 2023

    10
    I highly recommend! Cool place to stay at 1777m above the sea level with awesome panorama view
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very cool road to object (older people can be afraid a little bit. Hotel team are very helpful, friendly and nice people

    Stayed in July 2023

  • Reviewed: 28 July 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night

    nice staff, sauna and whirlpool with a view of the mountain massifs, good food in restaurant, absolute satisfaction

    Stayed in July 2023

  • Reviewed: 25 July 2023

    10
    A place to visit again
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night

    Everything was perfect.

    A hidden gem. An absolutely beautiful place with amazing people and a 'Michelin Star' chef!

    Stayed in July 2023

  • Reviewed: 19 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 2 nights

    The road to the hotel is 'exiting' to say the least, but it is worth it.

    Great location, friendly staff. We only had breakfast, so we cannot judge the other food, but the breakfast was superb, really high quality ingredients. The whirlpool was superb, never had such a view from a whirlpool.

    Stayed in July 2023

  • Reviewed: 16 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The shower is good for washing your navel. The sprayer hanger was barely a meter above the floor.

    Fantastic views and very off the beaten path. Excellent kitchen

    Stayed in July 2023

  • Reviewed: 12 June 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Budget Double Room
    • Stayed 1 night

    Small room

    The adventure to drive to the hotel :), beautiful scenery, comfort sauna.

    Stayed in June 2023

  • Reviewed: 28 May 2023

    10
    Stunning location, friendly staff, hot tub and sauna was a nice bonus too!
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms could be more sound proofed as there were families with small children.

    The view was incredible. Breakfast on the patio outside looking at the view not to be missed. Hot tub with a view of the mountains too. Great advice from the staff on local hiking spots and places to visit.

    Stayed in May 2023

  • Reviewed: 12 February 2023

    10
    Relaxing stay on top of the mountains
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I had one of the best weekends away ever. The hotel is in a very beautiful location with stunning views. I loved the ride to the hotel by the snow taxi. when we arrived, the staff were very welcoming and genuinely friendly. It’s been a while since I’ve experienced such hospitality where every single member of staff have been authentically welcoming. we felt looked after at all times. The food was delicious and I tried every single beer they had and some wine. the spa was a perfect way to finish our stay. our dogs loved the snow. we feel very relaxed and will definitely come back. thank you and keep doing what you’re doing.

    Stayed in February 2023

  • Reviewed: 5 October 2022

    10
    Wonderfully presented accomodation with excellent views and facilities.
    • Leisure trip
    • People with friends
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Incredible views and location. Well worth the drive up the hill. Room was clean and extremely well presented, bed was comfortable and had two duvets which is always a bonus. Shared bathrooms were spotless. Spa and sauna area was fantastic and included in price, able to book an hour slot which was perfect. Welcome drink included and able to pay for just coffee instead of full breakfast in the morning to enjoy excellent views on the deck. Chairs outside has covers to keep you warm. Staff were extremely friendly and helpful. Very calm relaxed atmosphere. Would absolutely recommend to others and return to stay. Excellent value for money.

    Stayed in October 2022

  • Reviewed: 12 September 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Arrived last minute because another accommodation fell through. The staff was lovely: they put on the whirlpool and offered me a drink. super nice.

    Stayed in July 2022

  • Reviewed: 11 September 2022

    9.0
    Scenic location with a terrible drive
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 1 night

    The drive to get to the hotel was so nerve-wracking and scary we almost didn't make it there. It isn't readily obvious on booking or google maps that you have to drive through a forest on a single-track dirt road with a cliff on one side and a gorge on the other. And it is not s short drive... If you run into an oncoming car, you're screwed! Plus for us it was already dark and was raining... if we had gotten stuck there, bears would have enjoyed our company for sure. The hotel branded merchandise they sell up there costs like Prada... Rooms are literally tiny. We couldn't even open 2 carry-on size suitcases at the same time. I had specifically paid extra for a room with a private bathroom but we still ended up being offered a room with a shared bathroom. We argued and almost didn't get what we paid for. When I asked the staff why the hell they even have shared bathrooms in such a nice looking hotel they said that this way they have to clean less bathrooms. Go figure... Lastly, taking a GPS navigation there takes you through a village and you have to drive between 2 houses with a 2-meter gap. I had to fold my side view mirrors and still barely got through on a compact crossover SUV. I have no idea how Toyota Prada or even Audi Q5 would squeeze through (my Q3 had maybe 1 cm room on each side). When I mentioned this to the staff they said "oh yes, the navigation takes you through that village but there is also another way..." You would think they would provide this warning ahead of time, right? Well, they don't... This gap was the beginning, then came the cliff-hanging offroading drive up the mountain and through the forest. I literally thought my GPS had lost its mind in the swiss alps but being that it was almost 11 PM I had no choice but to keep driving forward hoping that there was an accommodation of some sort at the end of this road and that Jason was not waiting for us there with a chainsaw.

    The hotel had a great common area. Staff was super friendly. They make their own beer and wine there. That beer saved my nervous system after the drive I had to go through to get to this location (more on this later). There is free parking on premises (obviously being that you in a village on top of the mountains). Views from the hotel were breathtaking. Breakfast was very good!

    Stayed in July 2022

  • Reviewed: 3 September 2022

    10
    One of the best stay ever
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing views even from the room. The jacuzzi is a must have experience with the view directly on top of the mountains. Amazing food, friendly staff and great selection of the homemade beer.

    Stayed in August 2022

  • Reviewed: 3 September 2022

    10
    perfect place to escape from this noisy world!
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    best food & view ever

    Stayed in August 2022

  • Reviewed: 30 August 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, friendly staff, good facilities, homemade beer was great

    Stayed in August 2022

  • Reviewed: 15 August 2022

    10
    Exceptional
    • Family with young children
    • Classic Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect

    Everything was amazing, starting from the views of the hotel and the bedrooms. Everything was very clean, moreover the spa was a great plus, it wass fully equipped. The personal of the hotel is so kind and are very attentive. The breakfast was very varied and consisted of local products, it was delicious. This hotel worths it and has been so far the best one we have stayed in, I fully recommend it😁😍

    Stayed in August 2022

Showing 1 – 25

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