Fantastic property. The staff are very warm and helpfull. The breakfast is incredible. The view of the Matterhorn is very good also. I would be back definetly in the future. Also the spa is very good.( as a tip, go and make a massage )

Stayed in August 2022

Everything was perfect

The hotel is amazing, will definitely come back once!

Stayed in August 2022

Breakfast was nice, but could have had more choices

Staff excellent, kind and super-helpful right from the booking (hotel picks you up from the station). Location very central, spa and the pool very nice. We had dinner a la carte in the restaurant and the food was heavenly 💫

Stayed in August 2022

Staff accommodated my every request. Every employee I had contact with was cheerful, helpful and professional.

Stayed in July 2022

we visited in summer and the room was warm at night, the small fan was not great at helping cool the room.

The views were amazing and the staff were all helpful and friendly. they made getting to and from Zermatt seamless.

Stayed in July 2022

Breakfast, View, clean, service

Stayed in July 2022

Excellent breakfast, cool Italien waiter :)

Stayed in July 2022

Nothing

Everything was excellent !

Stayed in July 2022

Ordered a hot chocolate and they gave me instant. it’s Switzerland home of chocolate. They should do better for 6 CHF cup. Same with the ice tea, not brewed just a bottle tea.

comfortable rooms and great views

Stayed in July 2022

No air conditioning in warm room at night, needed window fully open all night. CNN was only English TV channel and no English radio channel.

Staff very friendly and helpful, Huge indoor pool and lovely Spa facilities, lovely breakfast choice.

Stayed in June 2022

Nothing. Everything was enjoyable and worth the spending!

Outstanding customer service, extremely friendly staffs and felt very welcoming.

Stayed in June 2022

I liked the wellness area, although it would be nicer to not have so many kids around. A lot of noise. I liked the setup of the room but it would have been nice to be able to connect my iPhone to the tv without having to pay for an app. I liked the staff, they were wonderful.

Stayed in March 2022

Nothing

Location is very good, not far from central station and Main street. And very close to the station Sunega- way to Rothorn, . Staff was very helpful. Breakfast also was good, if you need more than you can get on the buffet you have to make order to waiters.

Stayed in March 2022

Quite a walking distance from town and train station. Couldn’t see the famed Zermatt town view from the restaurant as it’s blocked by trees.

Enjoyed the facilities - swimming pool, sauna etc. Received a free room upgrade with views of Matterhorn from the balcony which was very much appreciated! Luxurious room. Lovely and courteous service by staff. Everything you need can be communicated WhatsApp. They provided shuttle service to the train station. Lovely massage also.

Stayed in March 2022

breakfast could have been better

amazing view and balcony

Stayed in April 2022

The dinner was too oily and with too much salt

The location, kindness of the staff. The staff who were willing to help us in every problem that rised

Stayed in March 2022

Bed mattress quite soft and pillows could have a lot more feathers in them ;-)

Large pool (the biggest of the area I heard). Sauna. With view on the mountains for the pool area. What else?! Absolutely nice service at all times. Nice little bar with barmaid making cocktails for real.

Stayed in March 2022

spa

Stayed in March 2022

Everything was good.

The food was amazing as was the pool area. The location was good and the staff were all very nice and very professional.

Stayed in February 2022

The pool was amazing, the views of the matterhorn from both the pool area and breakfast were stunning !

Stayed in February 2022

Having to leave

Fantastic location only a minutes walk to the funicular. Pool, gym and spa facilities were excellent. The restaurant food, breakfast and dinner was exceptional. Rooms were clean and comfortable with plenty storage space and a great balcony. Skii room had heaters and comfortable seating to change. Lifts avoided tired legs at the rnd of a day in the slopes.

Stayed in January 2022

comfortable bed, modern hotel and modern spa, very friendly and helpful staff, after check out and skiing day we could go to the spa and shower for the journey back home

Stayed in January 2022

N/A

Staff were exceptional from the very start, courtesy taxi took us from the train station to the hotel and we received a warm welcome at reception. For my wife's 30th birthday I had requested a cake in the room, in addition to this INCREDIBLE cake the hotel also provided 2 glasses of prosecco free of charge and also specially decorated our table at breakfast. When we requested items for the room/asked for local info using Whatsapp the hotel responded quickly and were always friendly. The room was a great size with a spectacular view of the matterhorn and overlooking the town. The spa/pool are huge for a hotel pool and we utilised the facilities daily and again the spa staff were always exceptionally welcoming. Overall our stay was fantastic from start to finish and we would highly recommend it to anyone looking for a classy hotel in an ideal location.

Stayed in January 2022

Nothing

Great welcome and farewell. Very helpful throughout stay. Great location. Good facilities. Tastefully furnished and spotless clean room

Stayed in January 2022

Nudity is allowed in the sona..

Room was very nuce with a great view and a balcony, staff were suoer nuce and the location is okay.

Stayed in December 2021