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Reviews of Hotel City Inn Basel 3 stars

Elisabethenanlage 5, 4002 Basel, Switzerland

#61 of 66 hotels in Basel

Guests' Choice

Review score

Based on 456 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.5

  • Location

    9.1

  • Facilities

    7.3

  • Staff

    8.6

  • Value for money

    7.2

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 26 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Budget Room with Queensize Bed
    • Stayed 1 night
    • Submitted via mobile

    3 hotels 1 building complicated and small romm

    Clean and location

    Stayed in May 2024

  • Reviewed: 25 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Budget Room with Queensize Bed
    • Stayed 1 night
    • Submitted via mobile

    Windows do not close properly, ok in May but might be an issue in Winter.

    Good location....

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    A hotel in very good location, with clean lovely rooms. Very recommended
    • Leisure trip
    • Couple
    • Budget Room with Queensize Bed
    • Stayed 1 night
    • Submitted via mobile

    I should admit I felt disrespected and offended by the russian receptionist lady. When she found out that I was originally from Ukraine, she offered me that, now I quote “I can speak russian. As you’re Ukrainian, you should understand russian” end of quote… I am honestly shocked! Should I really explain to someone in 2024 that there exists Ukrainian nation and Ukrainian language?! And that all happening while my family in Ukraine is every day bombed by russians! I really suggest that you should organise some history classes for that receptionist russian lady so she learns about all crimes / genocide russia committed against my People and please have more respect for every language.

    The hotel is located in a good place just near the train station and the Old Town. The breakfasts are nice (please consider also offering omelet :). The room was clean and comfortable. I really loved to feel history of the building as it’s an older property.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Good value and location
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Instructions for check-in were confusing. Why Metropol when Euler was also available?

    It was a clean room and quiet enough. There was noise from outside (ground floor) due to the businesses nearby but not bothersome if you close the window. Coffee/tea outside on each floor.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Nice if you stay for a short amount of time
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights

    - The room was extremely small for so much money

    - Fitness centre - Piano player in the evening - Nice breakfast

    Stayed in April 2024

  • Reviewed: 26 April 2024

    7.0
    Great location, expensive for what it is
    • With a pet
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 1 night
    • Submitted via mobile

    The check in system was a bit confusing. The Hotel Euler does reception for three hotels. It would be convenient to include that on the booking page or in the messages before arrival. The stairs are also steep and the elevator only services a few rooms in the Inn.

    The bed was very firm

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Good basic hotel room at a good price, centrally located.
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 1 night

    The instructions sent to find the hotel were a bit difficult to follow !

    Very good basic hotel room, at a good price, located within a few minutes on foot from Basel SBB main rail station and next to one of the main S-bahn (tram) interchanges, so excellently located to access the old town, museums, etc, with the complementary Basel card. For the price you get a decent size room with a shower. Don't expect a view (!) but on the other hand there is scarcely any traffic noise. Complimentary refreshments are not in the room but rather there is a shared coffee & tea station nearby. Note that access is through the Hotel Metropol Basel (for check in) or Hotel Euler (ask for directions). Can recommend nearby Markthalle for food.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    8.0
    Great for a 3-star hotel and perfect location
    • Business trip
    • Group
    • Small Single Room
    • Stayed 1 night

    The hotel is located inside another hotel which was a bit confusing to find at first -- a bigger sign should be placed outside for travelers. The mattress was quite uncomfortable but fine for a one-night stay. The breakfast did not have many options.

    Location was great - just a few minutes from the train station and about 10 minutes walk to the center. The room was nicer/more spacious than expected with an excellent bathroom. Really great service at the reception. Was not expecting a free city transportation card to be included as well!

    Stayed in March 2024

  • Reviewed: 2 April 2024

    7.0
    Value for money, great location
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 1 night

    Great location and close to station - perfect for overnight stay.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    7.0
    Centrally located!
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 1 night
    • Submitted via mobile

    Close to the train station. Bus B50 to the airport BSL is less than 2 min from the hotel.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    7.0
    Unfortunately did not see Basel as moved on to Freiburg.
    • Leisure trip
    • Solo traveller
    • Budget Room with Queensize Bed
    • Stayed 1 night

    Expensive without breakfest include. Also the odd set up booking in two other Hotels all connected in the building.

    The big shower

    Stayed in March 2024

  • Reviewed: 4 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Budget Room with Twin Beds
    • Stayed 1 night
    • Submitted via mobile

    Was hard to find as is inside another hotel. No signs to guide you.

    Location...close to railway station.

    Stayed in December 2023

  • Reviewed: 3 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Budget Room with Queensize Bed
    • Stayed 1 night
    • Submitted via mobile

    No lift at level 3

    Location

    Stayed in February 2024

  • Reviewed: 18 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 1 night
    • Submitted via mobile

    The pillows are really thin.

    As my second time staying here I had a Much better room, though small, smart layout.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    8.0
    Staffed hotel - good service and value for money
    • Business trip
    • Solo traveller
    • Small Single Room
    • Stayed 1 night

    Stairs when entering the hotel.

    Staffed hotel. Good service and free bagage storage. They had also upgraded my room for free, nice surprise.

    Stayed in February 2024

  • Reviewed: 28 January 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Small room, I think it was overpriced for the size room and felt a bit cramped

    Good location close to train for a quick trip where time was important. Checking in was easy even though I arrived very late and staff were very accommodating. It was great to have a coffee machine in the hallway near my room. Very nice touch!

    Stayed in January 2024

  • Reviewed: 26 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 1 night

    Green room

    Location

    Stayed in January 2024

  • Reviewed: 11 January 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Budget Room with Queensize Bed
    • Stayed 3 nights
    • Submitted via mobile

    Room was cold, noisy and no coffee/tea in room.

    Location

    Stayed in January 2024

  • Reviewed: 1 January 2024

    6.0
    Extremely unorganized
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 1 night
    • Submitted via mobile

    Check-in extremely unorganized, I kept receiving a bot e-mail asking incessantly to do a check-in in their site, that not always worked, when I got in the hotel there was no one in reception, there was 3 hotels in the same building, without any indicative of where I could get my keys, I Lost quite some time wandering inside the building searching for the right place. And the wi-fi provide didn't reach the bedroom, only half way in the corridor

    Good localization, close to the train station, bed, toilet and breakfast were good too.

    Stayed in December 2023

  • Reviewed: 30 December 2023

    7.0
    Practical for a night.
    • Leisure trip
    • Family with young children
    • Budget Room with Queensize Bed
    • Stayed 1 night

    Slight smell of tobacco everywhere, no lift to the room (3 floors).

    Location close to the main station, easy checking/checkout online, reception 24h.

    Stayed in December 2023

  • Reviewed: 28 December 2023

    8.0
    Affordable yet very well equiped place for a city trip
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 1 night

    I didn't mind but some may find the rooms a bit tight.

    Spin off of the more upper class hotel 'Euler' yet attached to it. This is the more affordable side-venue. Very well kept and efficient rooms in perfect state. Modern interior, well provisioned bath room. By Basel/Swiss standards quite affordable

    Stayed in December 2023

  • Reviewed: 26 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Budget Room with Queensize Bed
    • Stayed 1 night
    • Submitted via mobile

    The bed mattress was too hard and the pillow was too thin. It's a tiny place, but it's exactly what we expected.

    Location, clean, helpful staff

    Stayed in December 2023

  • Reviewed: 23 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Lack of space in the room.

    Kindness people and hospitality.

    Stayed in December 2023

  • Reviewed: 20 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 1 night
    • Submitted via mobile

    Single room super, super small. Only good for sleeping

    Location

    Stayed in December 2023

Showing 1 – 25

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