Murbacherstrasse 4, 6002 Luzern, Switzerland
#28 of 77 hotels in Luzern
Guests' ChoiceBased on 496 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.1
Value for money
8.0
Free WiFi
8.7
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End of dialog contentReviewed: 26 April 2024
John
United KingdomThere's a button on the room handle that says do not disturb. DO NOT PRESS THAT BUTTON as it will invalidate your key card.
Great location just by the side of train station. Gentleman at the front desk was very helpful. Room is clean and good sized, with a coffee machine and a sofa. Very spacious shower room and pressure of water.
Stayed in February 2024
Reviewed: 23 April 2024
Kathryn
United StatesExcellent location just steps from the train station as well as the lake and points of interest. The staff was amazing... the young man who checked us in was very helpful (showed my mom a place to rest before our rooms were ready). The onsite restaurant was also wonderful (the front desk staff helped us with reservations). The rooms were well equipped, and we loved the walk-in showers (my mom has some mobility issues).
Stayed in April 2024
Reviewed: 16 April 2024
Supphakit
ThailandNone
Good location with various types of breakfast
Stayed in April 2024
Reviewed: 15 April 2024
John
SwitzerlandI can't think of anything. maybe the TV was a little old.
staff
Stayed in April 2024
Reviewed: 10 April 2024
David
MalaysiaThe friendly staff and great location.
Stayed in April 2024
Reviewed: 6 April 2024
Chun
SingaporeBreakfast selection to include Asian stuff will be excellent
Very good locations within 100m to the main train station and supermarket. Walking distance to all convenience.
Stayed in February 2024
Reviewed: 3 April 2024
Abdessalam
SwitzerlandSpacious and comfortable room. Stylish vibe.
Stayed in March 2024
Reviewed: 28 March 2024
Claire
United Arab EmiratesHousekeeping entered my room twice without knocking/announcing, once while I was in the bathroom. No soundproofing - can hear people just talking in adjacent room. Pillows on bed are poor quality. Breakfast has limited options.
Great location, friendly staff.
Stayed in March 2024
Reviewed: 17 March 2024
Christopher
United KingdomGood central location, clean and spacious room. Great staff at front desk who were very helpful and friendly.
Stayed in March 2024
Reviewed: 13 March 2024
Jiatao
AustraliaThe only issue we had was the air conditioning is not working too well to make the room warm enough :(
The location is 10 out of 10 as the hotel is just opposite to the train station and it is quiet inside the room throughout my stay. The tourist attractions are within walking distance and the staffs at the receiption are nice! The cleanness is up to standard.
Stayed in March 2024
Reviewed: 12 March 2024
Alison
SwitzerlandOf 4 persons staying, two said the beds were uncomfortable for them as soft mattresses.
Staff were superb, very welcoming and friendly. Location is excellent, next to the main train station with access to a side entrance just across the street Great choice at breakfast, lovely quality and speedy service for coffee and table cleaning. We ate our evening meal in the hotel restaurant and again, the staff were great and the food good
Stayed in March 2024
Reviewed: 3 March 2024
Michael
MalaysiaNo
Location
Stayed in February 2024
Reviewed: 28 February 2024
Chun
SingaporeLocation was excellent. Besides train station and short walk to town centre. Very convenient with supermarket besides. MacDonald and burger kings You have all the eateries options in the train station No doubt we will be back again this hotel should we are back in Lucern
Stayed in February 2024
Reviewed: 30 December 2023
Charles-henri
SwitzerlandThe window between the bedroom and the bathroom.
The location just next to the train station and the old city center. The employee. The breakfast was perfect too!
Stayed in December 2023
Reviewed: 26 December 2023
Amy
United StatesGreat option to be close to train station and other travel plans: tour bus, ferry... loved upscale Italian restaurant attached to hotel, and breakfast was yummy with amazing cappuccino!
Stayed in December 2023
Reviewed: 3 December 2023
Elise
AustraliaClean, spacious rooms. Great staff and excellent location.
Stayed in December 2023
Reviewed: 30 November 2023
Kirk
United KingdomNothing
Super friendly staff. Lovely decor and fantastic breakfast. Across the road from side entrance on train station.
Stayed in November 2023
Reviewed: 23 November 2023
Andrea
United StatesNothing.
Location was fantastic for train access. Really helpful staff. Rooms were nicer / more modern than they looked in the photos.
Stayed in November 2023
Reviewed: 20 November 2023
Arina
SpainAmazing staff who gave me a new room in the middle of the nigh due to a noise problem at my window. I'd like to thank Iqbal Gulam who worked at the reception desk that night and was very professional in handling of the situation. The hotel is very conveniently located near the railway station in the city center. Clean and comfortable rooms.
Stayed in November 2023
Reviewed: 10 November 2023
Samantha
SingaporeBathroom (shower portion) was a little dark.
Convenient location, just right opposite the main Luzern train station. Lots of food, chocolate options around. Room was clean and had enough space, comfortable
Stayed in November 2023
Reviewed: 7 November 2023
Karina
United KingdomNothing..
Great staff and location
Stayed in August 2023
Reviewed: 3 November 2023
Desi
IndiaRoom service is non existent. Couldn't replace my used t cup. Felt that its no different from a airbnb accommodation. Even the power plugs were kept below the table and it couldn't accomodate my multi plug charger for my mobiles and tab.
Nice spacious room, with a view/balcony, comfy bed and clean bathrooms.
Stayed in November 2023
Reviewed: 20 October 2023
French
United StatesBreakfast not included in room rate
Location from train station
Stayed in October 2023
Reviewed: 18 October 2023
Anastasiia
Switzerlandn/a
highly professional and friendly stuff, amazing location, good breakfasts. I came with my little daughter (4 yo), she enjoyed the stay very much
Stayed in October 2023
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