Via Basilea 28, 6900 Lugano, Switzerland
#8 of 41 hotels in Lugano
Guests' ChoiceBased on 330 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
8.9
Facilities
8.7
Staff
9.4
Value for money
8.2
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Cathy
United StatesOur stay was too short
Beautiful old hotel with fabulous views. Breakfast was excellent. Very short walk to train station and the funicular.
Stayed in April 2024
Reviewed: 26 April 2024
Clayton
United StatesEverything great for train travel
Stayed in April 2024
Reviewed: 19 April 2024
Hun
SingaporeSuggest to have a hot kettle in every room.
Good location with lake view. Breakfast was a decent spread and tasty.
Stayed in April 2024
Reviewed: 18 April 2024
Scott
United StatesRight across from train station, everyone extremely nice, restaurant next door amazing atmosphere and allll above and beyond customer service . Very nice breakfast included and amazing happy hour specials . Bartender soooooo friendly nice garden area to sit and relax morning and night. Our balcony had the most gorgeous views with tables to relax enjoy views . Would definitely stay again.
Stayed in April 2024
Reviewed: 8 April 2024
Herbert
SwitzerlandIT would be nice to have a Coffee Maschine in the room for this price
Excellent
Stayed in April 2024
Reviewed: 25 March 2024
Gavin
United Stateseverything was good
I liked the free breakfast and its a nice hotel
Stayed in February 2024
Reviewed: 25 March 2024
Charles
United StatesCouldn't have been better for my purposes.
Wonderful 19th century destination hotel completely updated. Welcoming staff. Very comfortable and airy high-ceilinged room. Fabulous breakfast!
Stayed in March 2024
Reviewed: 24 March 2024
Lars
United StatesThe interior is a little outdated, but charming
great location next to train station and a beautiful view. The park is spectacular. Very friendly staff. We liked the breakfast. The flair of a former Gran Hotel is palpable.
Stayed in March 2024
Reviewed: 19 March 2024
Enda
United KingdomVery little shampoo and shower gel provided and not great quality.
The breakfast was excellent. Staff were very polite and helpful.
Stayed in March 2024
Reviewed: 17 March 2024
Sandrine
Belgiumbreakfast very good, room with view on the lack, very friendly, room very cleaned
Stayed in March 2024
Reviewed: 23 February 2024
Pamela
United Statesnothing - it was wonderful. Our only confusion was how to get to it. You literally walk to the end of platform 4 at the train station, and keep walking. You can see it from the platform.
The hotel was absolutely enchanting. We felt like we stepped back in time, in the best possible way. It was beautiful, spacious, and the staff was exceptional.
Stayed in February 2024
Reviewed: 8 February 2024
Tuija-liisa
Finlandnoisy because of the railway, far too massive pillows
Service, staff, breakfast, size of the room, view, historical values of the building
Stayed in February 2024
Reviewed: 5 December 2023
Naif
KuwaitThere is no clothes hanger in the bathroom which is important to me.
The location of the hotel is very good with a beautiful view, very close to the train station, and easy access to the shopping center. The room area is very large and contains large wardrobes for clothes. As for breakfast, there is a variety of foods. As for the reception staff, they are very cooperative and deal with guests well.
Stayed in November 2023
Reviewed: 29 November 2023
Mattias
United StatesThe garden pizzeria is a little bit expensive.
Stayed in October 2023
Reviewed: 7 November 2023
Deirdre
SwitzerlandNothing
The location, the lovely helpful staff and the very beautiful parklike gardens
Stayed in November 2023
Reviewed: 6 November 2023
Daniele
CanadaNothing!
Everything! Staff very professional, friendly, helpful. Beautiful room, very clean. Exquisite food and service at the restaurant. Amazing breakfast. Offering Happy Hours! Perfect location.
Stayed in November 2023
Reviewed: 3 November 2023
José
PortugalThe queen size bed was with the sheets done in a very strange position when we went to sleep at night. They were separated (maybe this is normal and I don't know). But his is nothing, we liked everything!
The rooms was perfect! Amazing view! The bathtub/jacuzzi in the room was a big plus. The staff is 11/10 amazing! The breakfast is very good! FREE parking for your car! FREE bus/train tickets for every day stay. The Lindtt chocolate in our bed was a excepcional gift and we thank you a lot!
Stayed in October 2023
Reviewed: 2 November 2023
Fran
United StatesBed was not that comfortable. A little noisy from train station but nice to be so close!
Clean and great views!!! Loved balcony and jetted tub. We enjoyed the bar and restaurant! Lovely breakfast included!
Stayed in October 2023
Reviewed: 27 October 2023
先生
TaiwanNope
Breakfast and the view, very close to station and city center by train.
Stayed in October 2023
Reviewed: 17 October 2023
Ginna
United StatesA bit dated, but it was a very good value
We were visiting our daughter at the Montarina, it was very convenient and close to everything. The staff is extremely friendly and helpful. Our room had a beautiful view of the the gardens, pool and a glimpse of the lake - all very pretty. Breakfast was included, it was a very diverse and full meal. The building itself is 150 years old, everything has been modernized and is as good as could be expected It’s not a 5 star hotel, but the service, staff and amenities are a very good and comfortable value
Stayed in October 2023
Reviewed: 16 October 2023
Yin
United StatesThe hotel is close to the train station and city center. The room is comfortable and clean with good view. We enjoyed our stay.
Stayed in September 2023
Reviewed: 15 October 2023
Monique
SwitzerlandThe garden with the lovely seating areas, the pool and the grotto/restaurant. Excellent breakfast too.
Stayed in August 2023
Reviewed: 15 October 2023
Brian
United StatesBreakfast was outstanding, large selection of items. The views off the terrace were amazing.
Stayed in September 2023
Reviewed: 13 October 2023
Teddythedog
United KingdomFantastic buffet breakfast Lovely pool and gardens Great views of the lake from the balcony Very helpful staff 5 minute walk from the station
Stayed in October 2023
Stemwede, Germany
Saldés, Spain
Makrýgialos, Greece
Winfield, Canada
Ravdhoúkha, Greece
Cavtat, Croatia
Sukhothai, Thailand
Rovaniemi, Finland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content