Place de la Gare 2, Lausanne Centre, 1001 Lausanne, Switzerland
#28 of 38 hotels in Lausanne
Guests' ChoiceBased on 911 hotel reviews
7.9Cleanliness
8.4
Comfort
8.3
Location
9.2
Facilities
7.9
Staff
9.0
Value for money
7.6
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 May 2024
Fadl
LebanonBreakfast selection is poor, curtains allow daylight into the room as soon as the sun is out, and the idea that there is one uncomfortable pillow
Centrally located and great area. Very lively
Stayed in May 2024
Reviewed: 30 April 2024
Iain
Switzerlandbreakfast is not great
location
Stayed in April 2024
Reviewed: 28 April 2024
Aurelia
SwitzerlandNothing
Staff were very accommodating and friendly
Stayed in April 2024
Reviewed: 27 April 2024
Jane
United StatesSafe did not work.
Location across from train station and next to local subway. Comfortable room and bed, good daily housekeeping. Friendly, helpful front desk staff. Free local transportation card included. We had a quiet room on the back, so no street noise.
Stayed in April 2024
Reviewed: 27 April 2024
Lisa
United KingdomFlat pillows and no extra pillows provided. Woke up with a headache.
Great staff and location close to the train station. Clean.
Stayed in April 2024
Reviewed: 22 April 2024
Cristian
RomaniaThe staff talked down on me the moment I entered their establishment. Please instruct your staff to be more courteous
Excellent location and facilities. You are next to the train station and the metro, which makes it incredibly easy to travel around. The room comes equipped with an umbrella and scale, on top of the standard amenities you'd expect at a 4 star hotel.
Stayed in April 2024
Reviewed: 15 April 2024
Emiko
United StatesNo AC
Location.
Stayed in April 2024
Reviewed: 13 April 2024
Theophane
SwitzerlandLots of noise from side room, through a closed door between the 2 rooms. Really annoying. Small bathroom with toilet in the bathroom and no bathtub.
Good bed quality. Location just at the railway station. Size of the room.
Stayed in April 2024
Reviewed: 12 April 2024
Erdinc
United Arab EmiratesPillows are very soft and lean.
Location, staff was very helpful
Stayed in April 2024
Reviewed: 31 March 2024
Sow
SwitzerlandStaff was really nice
Stayed in March 2024
Reviewed: 31 March 2024
Christine
United KingdomSecond visit and very happy to return! Great location by the station. Very friendly and helpful staff. Clean, comfortable room
Stayed in March 2024
Reviewed: 31 March 2024
Christine
United KingdomGreat location right by the station and all the surrounding restaurants. Very friendly and helpful staff. Clean and comfortable room. Great value for money
Stayed in March 2024
Reviewed: 27 March 2024
Michael
United KingdomBed and pillows - really uncomfortable. Can’t remember the last time I slept so badly in a hotel bed. Room temperature couldn’t be adjusted, it was way too hot
Access to the gym, the breakfast, location, bathroom
Stayed in March 2024
Reviewed: 25 March 2024
Adam
United KingdomBeing right next to the station you could hear noise (was double glazed) of rowdy Swiss late night / very early morning as area seemed to be where they congregate. Tv in room a little small and aircon didn’t work.
Right next to the station and very clean and spacious room. TV channels (BBC and ITV) in English. Extremely well located to coffee shop/ restaurant /supermarket and metro.
Stayed in March 2024
Reviewed: 25 March 2024
Adrian
RomaniaLocation was perfect. Close to Main Station and metro. Free tickets for local transportation.
Stayed in March 2024
Reviewed: 22 March 2024
Noboru
United KingdomStaff are super helpful friendly.
Stayed in March 2024
Reviewed: 19 March 2024
Pat
AustriaWiFi needed a code to be sent via SMS Noisy, could hear people talking in the hallway while in my room
Location - close to the station , view of the mountains and the gym
Stayed in March 2024
Reviewed: 8 March 2024
Peter
United KingdomLocation is perfect. Opposite the main train station & 20m from the metro taking you 2 stops to the city centre or 4 stops to the lake. Taxi rank directly outside - Starbucks too. Staff too were all great. Really friendly & helpful.
Stayed in March 2024
Reviewed: 7 March 2024
Iuliaj
SpainOld rooms, poor breakfast
The location and the staff
Stayed in March 2024
Reviewed: 19 February 2024
Simon
United KingdomNoisy neighbouring room on the Saturday night. Not the hotel's fault, but annoying all the same.
Loved the Lausanne area free transport pass valid for the entire stay. The hotel's location right opposite the main train station and next to the metro is unbeatable.
Stayed in February 2024
Reviewed: 4 February 2024
Chye
SingaporeThe room can do with a renovation.
Even though the room is a little dated, it is clean and roomy. It is at a perfect location, just in front of the train station and next to a metro station, going any where is convenient and there are a lot of restaurants nearby. The staff members are friendly and helpful.
Stayed in January 2024
Reviewed: 13 January 2024
Rhonda
United StatesVery access to and from the train station. If we knew, we could have stayed longer in this hotel and just took the train to Geneva. its like 30 minutes and its affordable!
The hotel is right across the train station ! The restaurant is also recommended !
Stayed in November 2023
Reviewed: 11 January 2024
Luca
SwitzerlandSome aspects of the breakfast could be improved such as: 1) better quality for the orange joice 2) boiled eggs prepared at the moment when needed
Good location.
Stayed in January 2024
Reviewed: 2 January 2024
Kevin
United KingdomBathroom
The bed
Stayed in January 2024
Charlotte, USA
Nova Friburgo, Brazil
Cordoba, Argentina
Colfosco, Italy
Aberfeldy, UK
Piura, Peru
Simonʼs Town, South Africa
Vietri, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content