17 Place Longemalle, 1204 Geneva, Switzerland
#23 of 106 hotels in Geneva
Guests' ChoiceBased on 703 hotel reviews
8.5Cleanliness
9.0
Comfort
9.2
Location
9.7
Facilities
8.5
Staff
9.0
Value for money
8.0
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2024
David
FranceBreakfast in the room was late. My impression is the staff have a lot to do. I had to wait quite some time to get my car back. Parking is 49 chf per day. It could do with a bar.
So the hotel is very neo classical in style which is fine . The tiles on the floor in my room were amazing. Bathroom good. Room large and comfortable.
Stayed in April 2024
Reviewed: 21 April 2024
Matthew
AustraliaLounge bar area was small, always full so no where to relax of the outside terrace wasn’t usable ( weather ).
Nice room and location. Staff were helpful and friendly
Stayed in April 2024
Reviewed: 19 April 2024
Julian
United KingdomNo bar service later in the evening
location amazing for the lake and shopping
Stayed in April 2024
Reviewed: 5 April 2024
Myriam
LebanonGreat location. Good restaurant Good service
Stayed in April 2024
Reviewed: 1 April 2024
Virginia
United KingdomNothing
Beautiful hotel, room was delightful and staff really helpful
Stayed in March 2024
Reviewed: 30 March 2024
Adel
United Arab EmiratesPoor internet connection
Staff, location and comfort
Stayed in March 2024
Reviewed: 29 March 2024
Christopher
United StatesNothing comes to mind.
The property is very central and close to the lake. The rooms were a good size, beautiful but traditional in nature.
Stayed in March 2024
Reviewed: 24 March 2024
Tova
IsraelBefore check out the electricity turned off although we needed ten more minutes to complete our leaving.
The staff in Hotel de la Cigogne is exceptional. Especially Smail and Augusto from the desk - they made beyond their best and tried to help us a lot. Also Elisabeth and Ervin from the breakfast were so kind and helpful.
Stayed in March 2024
Reviewed: 19 March 2024
Claire
CanadaAbsolutely nothing, everything was great
The location of the hotel is central , the staff were friendly and efficient, the room was elegant comfortable and cosy, the amenities are elegant. The breakfast was delicious and the staff in the dining room aim to please.
Stayed in March 2024
Reviewed: 18 March 2024
Khalid
United KingdomOn the pricey side but worth it
Large room size and Very comfortable Perfect location Very very clean Very helpful staff Stayed here twice. Best hotel in central Geneva.
Stayed in March 2024
Reviewed: 18 March 2024
Spyridon
GreeceBreakfast was below expectations, plain, medium quality and overvalued
Stayed in March 2024
Reviewed: 13 March 2024
Salih
TurkeyReally none..
Stuff and location.
Stayed in March 2024
Reviewed: 10 March 2024
Mariam
United Arab EmiratesNo Comment
Location
Stayed in March 2024
Reviewed: 18 February 2024
Ibrahim
CyprusNot modern. And not up to date with tech and smart things
Excellent location, good food, very clean, amazing service
Stayed in February 2024
Reviewed: 6 February 2024
Shaikha
QatarBest
Stayed in January 2024
Reviewed: 2 February 2024
Manal
United Arab Emirateslocation cleaning staff
Stayed in January 2024
Reviewed: 2 February 2024
Roger
United KingdomSomehow it smelt of smoke, almost as though the staff smoke somewhere below although windows always shut? Weird. Had a cough because of it
Lovely art deco room, beautiful!
Stayed in February 2024
Reviewed: 2 February 2024
Mohammed
QatarThe location & the furniture is antique & maybe not everyone type but for me it was the best
Stayed in January 2024
Reviewed: 25 January 2024
Ramzi
FranceNothing
Good service and central
Stayed in January 2024
Reviewed: 21 January 2024
Shaikha
QatarWonderful staff
Stayed in January 2024
Reviewed: 18 January 2024
Catharine
GuernseyWifi was intermittent.
Location plus helpful staff
Stayed in January 2024
Reviewed: 10 January 2024
Nicolas
United StatesPillows
Cozy
Stayed in January 2024
Reviewed: 9 January 2024
Abdulla
QatarNothing, a bit pricy.
Location, staff attitude and help. Also, the fireplace in the room was a great touch!
Stayed in January 2024
Reviewed: 8 January 2024
Ella
Israelfriendly and helpful staff, lovely breakfast
Stayed in January 2024
St Just, UK
Barcelona, Spain
Monastir, Tunisia
Sankt Jakob in Haus, Austria
Kusadası, Turkey
Verona, Italy
Odesa, Ukraine
Chaoyang, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content