Via Casserinetta 6, 6900 Lugano, Switzerland
#28 of 41 hotels in Lugano
Guests' ChoiceBased on 297 hotel reviews
7.9Cleanliness
8.4
Comfort
8.3
Location
8.3
Facilities
7.9
Staff
8.7
Value for money
7.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 April 2024
Fariza
SwitzerlandGood hotel, comfortable with good breakfast options. Staff is friendly
Stayed in March 2024
Reviewed: 30 April 2024
Terry
United StatesShower needs a shower curtain, I got water all over the place
Breakfast was awesome, hotel is really quaint, gardens were very pretty, restaurant set menu every night was a good deal,
Stayed in April 2024
Reviewed: 29 April 2024
Hasan
United KingdomThe only lift was very busy and walking up and down two flights was sometimes a chore.
We have stayed before and will stay again. The staff, breakfast, comfortability of the rooms plus we also ate in the evenings, everything was very good.
Stayed in April 2024
Reviewed: 18 April 2024
Iuliana
United KingdomExcellent breakfast with a wide variety of choices. Location was excellent too.
Stayed in March 2024
Reviewed: 25 March 2024
Roxana
United KingdomNo iron available, otherwise everything else was great!
Great place, location is amazing, only few minutes walk to town, parking available, staff very friendly and the most important the hotel is very clean!
Stayed in March 2024
Reviewed: 17 January 2024
Debora
BrazilThe pillows too were flat.
Room
Stayed in January 2024
Reviewed: 11 January 2024
Sinead
IrelandNo view to lake Small room
Very helpful reception staff Balcony room Breakfast good
Stayed in January 2024
Reviewed: 10 January 2024
Tsanko
BulgariaThe city center is not close and can be reached by car or by bus.
The hotel has a secure parking. Probably a reservation for the parking shall be made in high season. The reception staff assisted with free of charge tickets for the bus to the city center.
Stayed in January 2024
Reviewed: 3 January 2024
Aura
ItalyReception.
La pulizia
Stayed in January 2024
Reviewed: 30 November 2023
Allen500
SwitzerlandThe breakfast does not provide anything good for Museli / oats - the museli provided is very poor quality - I would like to see oats, seeds, nuts, etc. Apart from this everything was very good.
Stayed in November 2023
Reviewed: 12 November 2023
Daniela
ItalyCoffee and tea making facilities would be a plus, quite standard these days.
The location is good, "mid level", between the top and the lake, easy walking distance to the lake and city centre. Bus stop is right in front of the hotel, very good when arriving from main train station, just a short bus ride. Quiet location.
Stayed in November 2023
Reviewed: 28 October 2023
Magdalena
GermanyGreat breakfast!
Stayed in October 2023
Reviewed: 24 October 2023
Paul
United KingdomBreakfast and DInner options not great .
Great Staff. Clean. Nice pool.
Stayed in September 2023
Reviewed: 16 October 2023
Jennifer
AustraliaThe very small room. It was much smaller than expected.
The staff were super friendly and the extra pillow request was a great improvement.
Stayed in October 2023
Reviewed: 14 October 2023
Beatrice
AustraliaDistance from train station. Had to wait on buses to sightsee.
Air conditioner in room was great on a hot day. Very helpful staff. Bar area and pool also welcomed.
Stayed in October 2023
Reviewed: 9 October 2023
Barbara
AustraliaBreakfast was good, room smallish, but ok. Hotel is away from train and about a 1 km walk down to the water. Bus outside the property. Pool was good. Staff helpful.
Stayed in October 2023
Reviewed: 13 September 2023
Nadia
Italystaff was very nice
Stayed in September 2023
Reviewed: 1 September 2023
Karen
United KingdomQuite a walk from the town with some hills.
Small balcony from which we could see a partial lake view - swimming pool and restaurant all nice to have, good parking.
Stayed in August 2023
Reviewed: 25 August 2023
Timothy
United KingdomLovely character decor and the rooms were always cleaned to a high standard. Had a lovely pool area and it was nice to sit out there for breakfast.
Stayed in July 2023
Reviewed: 4 August 2023
Williams
SwitzerlandThe breakfast was decent, but limitted for variety.
Very friendly staff. Comfortable room with all essential items. Decent breakfast.
Stayed in July 2023
Reviewed: 1 August 2023
Silvia-ch
SwitzerlandA bit old school rooms
Location Cleanliness Good staff Good breakfast Good beds
Stayed in July 2023
Reviewed: 30 July 2023
Fiona
IrelandIt was a little dated
Nice staff. Clean. Good location.
Stayed in July 2023
Reviewed: 14 July 2023
Novita
IndonesiaThe hotel is walking distance from city center and the room is quite spacious, and clean. The receptionist is friendly and ready to show you the popular areas near hotel.
Stayed in July 2023
Reviewed: 6 July 2023
Julie
AustraliaNothing
A very clean and comfortable hotel for the price paid. Beds very comfortable and good amenities. The breakfast was plentiful, the pool most appreciated after a day of sightseeing.
Stayed in June 2023
Paris, France
Yalıkavak, Turkey
Ushuaia, Argentina
Nizhny Novgorod, Russia
Szymbark, Poland
Eschwege, Germany
Botuş, Romania
Sanur, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content