Fantastic location on the river and easy walk from the train station. I have stayed here several times in a single room with balcony overlooking the river. Great on Saturday market days. Breakfast in the Hotel overlooking the river and mountains used to be a highlight but no longer offered in that way which is very disappointing.

Stayed in April 2024

Room was a bit too small and streetlight was too bright in the Old Town facing rooms. Did not receive any English language programs on TV.

Location in Old Town, close to Lucerne train station, and great view of Chapel Bridge.

Stayed in April 2024

Nothing!

Our breakfast was wonderful. The Eggs Benedict was the best that I have ever eaten. Very attentive staff and a terrific location with amazing views.

Stayed in April 2024

Parking was difficult and expensive and far away

Excellent location, superb bedding, very clean, front desk staff excellent.

Stayed in April 2024

Cost. Everything is extremely expensive in Switzerland

Outlook over the lake. Location. Staff

Stayed in April 2024

Location

Stayed in April 2024

Not enough power point

Great location, comfortable and spacious room, great view from the room.

Stayed in April 2024

They gave us a room with two beds joined together. This was inconvenient for us as a couple. We would have liked a single bed.

Location was excellent. They gave us an upgrade for the room and also meal vouchers.

Stayed in April 2024

The balcony was too small .

Well located in the middle of town. Good access to restaurants and sites.

Stayed in April 2024

N/A

Right in the center of town and beautiful vistas.

Stayed in April 2024

A kettle in the room would be great for those who don't care for coffee. The coffee machine in the room was not suitable for making tea with your own choice of tea. The 'double' beds are really twins pushed together with their individual linen sets.

The location is unequalled! In the thick of all the waterside (though pricy) restaurants with al fresco dining in good weather. Behind the hotel lies a labryrinth of narrow streets forming the old town, with yet more restaurants, and up-market shopping opportunities galore. Just across the bridge is the main railway station, and the piers where the cruise boats for Lake Luzern originate. The rooms with the views tend to be small but that is offset if you opt for a balcony room which sort of extends your living space, The restaurant does great food, and breakfast off the menu is available all day. The hotel also gives a 18.50 Euro voucher/night of stay, which can be redeemed for anything in the restaurant. (Not sure if the voucher is per room, or per room occupants.)

Stayed in March 2024

The bathroom, the shower was dated and the shower head was spraying water everywhere.

The location is incredible and the view from my room was outstanding

Stayed in March 2024

The bathroom was very tight, and the shower was extremely tight.

The location was ideal! We were right near the chapel bridge and within walking distance to the train station and bus stops. The staff was very helpful in providing details on how to get to Mt. Pilatus.

Stayed in March 2024

We went at the wrong time as there was a carnival at Lucerne at that day when we checked in. We actually like the quiet and peace there when we visited Lucerne last time. It would be added advantage if the hotel would inform us during our booking that there will be a carnival. This time round is too noisy for us.

The view of the chapel bridge from the balcony is fantastic.

Stayed in February 2024

The room was a little small, but not uncomfortable. We didn’t plan to spend any time in the room, so it more than met our needs. Don’t let that stop you from staying here…it is a quality hotel with an unbeatable location!

The location of the Hotel Des Alpes can’t be beat. We had a room overlooking the lake and it was incredible. We had breakfast in the hotel every day and it was delicious. Would absolutely recommend for a romantic getaway!

Stayed in February 2024

The rooms were very very small, the shower wouldn’t close properly when you’re inside - it’s that small.

Lovely hotel, nice staff, great location.

Stayed in December 2023

Room was fairly small but it was fine for a couple of nights. Hotel decor needs attention in some areas. But we would stay there again.

Great location opposite the Chapel Bridge, central and close to the train station. Staff were warm, friendly and helpful. Room was clean, good temperature and comfortable. Great shower and plenty of hot water. Restaurant was excellent!

Stayed in January 2024

We felt the heater was not working properly and this was end of Jan so it was bit cold in night.

Location was the best right next to main attraction of Lucerne !! The breakfast was not included in package but hotel did gave a coupons to their own restaurant which was like giving free breakfast only so no complaints there. The restaurant is good one , must have once dinner here if you are staying at this hotel. We got the room with the best view. So you if you get this at good deal its a must go !!

Stayed in January 2024

Walls were paper thin and the neighbours were very noisy.

Great location right on the Reuss River with an amazing view of the Chapel bridge, Lake Lucerne and the mountains.

Stayed in January 2024

Nothing

Location is amazing

Stayed in January 2024

The hotel is in a really central location, easily accessible to the main sites in the town. The room was comfortable, clean and spacious, we chose a room with a balcony overlooking the chapel bridge and the view was incredible. There is also a very nice downstairs restaurant where we had a lovely evening meal.

Stayed in January 2024

hotel is located at the other end of the main bridge across to train station, you can actually see the logo when walking from station. booked room with Chapel Bridge view, so you can take pics of the bridge at night or early morning from a good angle. room facilities bit old, entrance is located at the backstreet - not along the lake, but guess many guests first barge into the hotel restaurant.

Stayed in December 2023

I have stayed at the hotel a couple times and it is a good hotel but the last room I had needs some attention. Mainly the bathroom. The shower had some issues and I was worried the shower door was going to fall off the track every time I used it.

I loved the location of Hotel Des Alpes. I was just spending one night in Lucerne coming and going by train. It is an easy hotel to get to with a suitcase from the train station. On this trip I was also planning on visiting a Christmas market. There happened to be a Christmas market next to the train station.

Stayed in December 2023

Great hotel in the centre; breakfast available and very nice indeed. Room was clean and bed was good; view on the lake and old centre city. Recommended.

Stayed in January 2024