The rate used to include the Bains and it no longer does. Slippers are not included anymore with the robe and this information was not given so we needed to go the Bains in our snow boots! In the past it was a good value for the stay, which included the Bains. Due to the decline in service and price no longer including the bains, it is no longer a good value.

Stayed in January 2024

It was not about the property but for booking. It Is not clear enough that the Bains were not included in the rent. I am not going to a hotel with Bains… and not enjoying the Bains I had to pay extra for the access to the hotel I also had to pay for the city tax when in booking reservation said all taxes included

Great service and commodities

Stayed in December 2023

Pillows were not good. Quite expensive, the price for the bath should have been included info general price.

Everything was good. Clean and comfy room, reach breakfast, free underground parking.

Stayed in January 2024

Bed pillows a bit uncomfortable

Everything was more than satisfactory

Stayed in December 2023

The rooms are quite old and far from the main building

The SPA and pools are really good, nice restaurant and big establishment. Very large apartments with enough space for a family

Stayed in December 2023

Very comfortable but the heater in the living room is not working.

Stayed in November 2023

twin bed not comfortable (it's a foldable bed), spa could upgrade some of its facilities which are getting really old, lack of accurate information before entering the spa (how to use the lockers and the fact that you must bring in an extra towel), breakfast buffet is big and varied but the medium quality

location, nice view, spacious studio, personal kitchen, nice armchairs, huge balcony, access to the spa, the ice room in the spa is a very welcome surprise

Stayed in October 2023

Shower needs some repair (showerhead is loose) and bathtube drain was partially plugged up.

We booked a room for 2 adults and 1 teenager (13) and received a one bedroom apartment with kitchen and two bathrooms which was perfect for us. The rooms where a bit old fashioned furnished and decoration in the 80s style and the bathrooms need some renovation but overall we liked the accomodations.

Stayed in October 2023

Although very clean the room and bathroom was looking a little old

- Big property with friendly staff and great view. - Spa is worth the money, lot of things to use - Friendly staff, we were a big group and we could even provide in advance the menu choices so everything was ready at the time of the meal - charger for electric cars

Stayed in September 2023

Stayed for one night in a cozy warm studio, the sofa-bed was surprisingly comfortable. Our room also had two smaller beds. Water pressure is great. It definitely hasn't been renovated for a long time, but it has its charm. Breakfast buffet was good, and the spa was great. Loved our stay.

Stayed in September 2023

they don't allow baby strollers at the pools, and I was with a 6-month-old baby. That's why this absurd rule, when I was there, I had to constantly hold her in my arms because there was nowhere to leave her to sleep and I couldn't bathe together with my other children. the stupid thing is that you can't take pictures. My children are swimming and they remark that I'm taking pictures? Is this a barracks or a hotel? This is the first time something like this has happened to me and you really feel like a criminal and punished sitting with a baby in your arms. we paid much more expensive for additional fees that were not mentioned before the stay. I really regret that we chose this hotel!

Die Lage ist fantastisch

Stayed in September 2023

The room was a bit noisy, can hear the neighbors. The restaurant is not bad but they could do a bit better with little extra effort. The breakfast was a bit boring.

The room size was really large for a flat in the résidence Les Cascades. It also has a terrace outside. The access to the bath is not always included in the price but it was for me. The baths are nice with indoor and outdoor pools and sauna/hammam. Breakfast was included but it wasn't that great tbh.

Stayed in September 2023

The gaming facilities at reception was old and not well maintained.

Food was delicious and well served. Spa and thermal bain was perfect. Rioms clean and well equipped

Stayed in August 2023

the "sofa bed" was 2 single beds pulled out from a wardrobe unit. impossible to sleep comfortably on as a couple. Disappointing as i have had much better experiences in the other room types

the spa, the room and the view were lovely.

Stayed in August 2023

First of all, no signs where to go when you arrive. It was really confusing to find the reception. The receptionist was so rude until she saw my American ID. The rooms are very old. No lockers in the bathrooms, that was sooo bad as we had the group there in 6-beds room. No shampoo in the bathroom..((

The pool and SPA was really awesome! An amazing view from the pool! It was so exiting! However you CANNOT take the pictures there. They will ask you to leave the pool. If you want to go there don’t forget to buy the sleepers somewhere before you arrive. I liked the breakfast there))

Stayed in August 2023

No more slippers provided

Clean

Stayed in July 2023

Housekeeping was inexistent

The spa

Stayed in July 2023

Great location, ease of access to the thermal baths, the apartment had everything needed

Stayed in May 2023

breakfast

bar

Stayed in April 2023

breakfast

bar drinks

Stayed in April 2023

Setup in the room needs upgrading, as those are aging. Also breakfast is rather simple and more option should be provided, e.g. salad, veggies, fruits, scramble eggs

Entrance to onsite spa and swimming pool is included. Also our apartment was only a few min walk to the entrance. The pools and spa area are very nice, with water temperature around 34 makes a perfect stay for the whole family including babies. Parking place in the garage is included.

Stayed in March 2023

Hotel needs maintenance very old and

Swimming pool

Stayed in April 2023

Restaurant

Good location

Stayed in March 2023

I've been going for over 15 years. The sofa/chair coverings have never been changed and are looking tired. For the price, I'd expect more regular upkeep of this sort of thing.

Great views, all the usual pampering.

Stayed in March 2023